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Garden Grove Kia - Service Center
Garden Grove, CA
1,901 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,901 Reviews of Garden Grove Kia - Service Center
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December 18, 2020
All was fine. My only complaint is not with Kia of Garden Grove, but that Kia refused to consider this a warranty repair as the driver's power window control module is not a part that should have gone Garden Grove, but that Kia refused to consider this a warranty repair as the driver's power window control module is not a part that should have gone bad. Odd that I was asked to rate if my car was cleaner when I picked it up than when I dropped it off, considering this dealership did not have an operating car wash and was unable to wash my vehicle before returning it. Not a big deal, just mentioning it. More
by brady.darvin
Verified CustomerEmployees Worked With
Frank
December 17, 2020
Quick and great work as expected, let me know my options and updates along the way. I would highly recommend this service department to those with Kias. and updates along the way. I would highly recommend this service department to those with Kias. More
by barnesdavid99
Employees Worked With
Luis Mendoza
December 14, 2020
I give top marks in all areas for Luis. I’m totally satisfied with my service experience. I waited for the service work to be completed comfortably at the customer lounge. I would recommend GG Kia to o satisfied with my service experience. I waited for the service work to be completed comfortably at the customer lounge. I would recommend GG Kia to others. More
by racer_rodney
Employees Worked With
Luis Mendoza
December 14, 2020
All the appointments on-line were unavailable for the when it was convenient for me but when I called and explained, the lady I talked to was able to get me in the next morning! I dealt with Francisco wh when it was convenient for me but when I called and explained, the lady I talked to was able to get me in the next morning! I dealt with Francisco who was so pleasant and helpful. He explained everything involved in servicing my car and called me quickly to give me the good news that it was all covered by warranty! I had my car back that day and it was all done on my day off. Thanks Francisco! More
by basskidsmom
Employees Worked With
Francisco Zunig
December 14, 2020
After dropping off my car at the garden Grove Kia for service I knew my car was in good hands. Frank was a very informative and patient with me. I can feel the difference in the way my car drives now, th service I knew my car was in good hands. Frank was a very informative and patient with me. I can feel the difference in the way my car drives now, thanks Frank! More
by Kimmie.harris
Employees Worked With
Frank Mancilla
December 14, 2020
Don't get me wrong, the service was great and the people are friendly. I would think people that may appointment will get priority on service. But no, they told me that they service the car in the order it are friendly. I would think people that may appointment will get priority on service. But no, they told me that they service the car in the order it came in. So why is there an appointment service??? So I was 22 minutes late to my work. THANK YOU! More
by caleblee6558
Employees Worked With
Luis Mendoza
December 11, 2020
Very good service. Very Helpful & it was fast! I took my car in 20 minutes before my appointment & Kia service helped me out early. Hope this helps car in 20 minutes before my appointment & Kia service helped me out early. Hope this helps More
by arthurlopez1989
Employees Worked With
Luis
December 10, 2020
Good service, just need to be more attentive and you need more bilingual employees. Everything than that it was fine thank you for you’re help!! more bilingual employees. Everything than that it was fine thank you for you’re help!! More
by resendizm9188
Employees Worked With
It’s not on list
December 10, 2020
Luis es amazing as always. Very patient and attentive. Thank you Luis. We appreciate you. Luis always communicates any and all issues very well. Thank you Thank you Luis. We appreciate you. Luis always communicates any and all issues very well. Thank you More
by daniel17valdez
Employees Worked With
Luis Mendoza
December 08, 2020
Very helpful. They kept me informed about the status of my vehicle. Waiting area was clean. Finished my service quickly and were very open and honest about what was going on. my vehicle. Waiting area was clean. Finished my service quickly and were very open and honest about what was going on. More
by coneecone
Employees Worked With
Luis
