Garden Grove Kia - Service Center

Made an appointment for correcting recall issues. Services did not have the needed parts. I wasted my time and money. Now, I have to come back again. Services did not have the needed parts. I wasted my time and money. Now, I have to come back again. More

Once I was helped it was good. I went inside, no one helped me for like 15 min. Then told me to move my car. Came back in waited then told me to get in my car otherwise no one would help me. Then waited helped me for like 15 min. Then told me to move my car. Came back in waited then told me to get in my car otherwise no one would help me. Then waited some more. I was VERY pregnant at this time so having to go back and forth without any clear direction was annoying and tiring. But other than that it was a good experience. More

Service was quick, staff was prompt and friendly. answered questions I had and offered future contact if I were to experience every issues with my car After visits answered questions I had and offered future contact if I were to experience every issues with my car After visits More

The service provided was outstanding. The work was done in a timely manner and everything turned out great. Thank you GG Kia. I definitely recommend this dealership. in a timely manner and everything turned out great. Thank you GG Kia. I definitely recommend this dealership. More

Jacob has been my service advisor each time I have been there and he never disappoints! Professional and great service by him! I recommend him for any service needs. there and he never disappoints! Professional and great service by him! I recommend him for any service needs. More

Luis in service department is the best!! Always an easy and thorough job and excellent at explaining what needs to be done and super great at getting it done. and thorough job and excellent at explaining what needs to be done and super great at getting it done. More

I typically never write reviews but this experience was so great I felt like I needed to, It was much quicker than expected and Luis was awesome, extremely helpful, explained to me in detail what my car ne so great I felt like I needed to, It was much quicker than expected and Luis was awesome, extremely helpful, explained to me in detail what my car needed and the options that I had, it was overall an amazing experience and I can truly say I look forward to doing business at Garden Grove Kia, specifically with Luis, for a long time. More

Nice experience. Creg assisted me with my car's recall. Staff was there to attend customer and really nice environment with timely delivery of the work in promise time. Staff was there to attend customer and really nice environment with timely delivery of the work in promise time. More

Bought 4 new tires - didn't receive what the warranty is. Also, passenger side rear hub cab damaged. Looks like whoever changed the tires when removing the hub cab damage it. Sent to messages and a pictur Also, passenger side rear hub cab damaged. Looks like whoever changed the tires when removing the hub cab damage it. Sent to messages and a picture of damage but no response. Will send follow-up letter to Kia Corp. More

My car was there fir almost 4 weeks waiting on parts to ship over from Korea. Not once in that time did they call me to update. I called them myself about 5 times to get information. They need to do bett ship over from Korea. Not once in that time did they call me to update. I called them myself about 5 times to get information. They need to do better communicating with customers More