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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,905 Reviews

1,905 Reviews of Garden Grove Kia - Service Center

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June 22, 2021

The wait at KAI Garden Grove was from 11 a.m. to 2:30 p.m. long . But, there was a recall. More

by pandakitty1985
Recommend Dealer
Yes
Employees Worked With
Ar
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Jul 12, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient service, and we will work to improve our speed going forward. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again.

June 18, 2021

Im satisfied with the service provided. My service advisor Mr.anaya bogar was very personable and attentive to any questions or concerns i may have More

by ashw
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anaya Bogar
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Jun 20, 2021 -

Garden Grove Kia responded

Thank you for sharing your feedback and for trusting the Garden Grove Kia team with the care of your vehicle. We sincerely appreciate your business! Safe travels and see you next time!

June 10, 2021

We were very happy with the service we got for our Kia at Kia Garden Grove. This was our first visit, but we will be back whenever our Kia needs future service. More

by johnsterling17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurtis
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Jun 10, 2021 -

Garden Grove Kia responded

John, thank you for choosing Garden Grove Kia for your car's service needs. We are delighted to have you as a customer and we look forward to welcoming you back for a long time to come. Have a wonderful day!

Jun 10, 2021 -

johnsterling17 responded

Thank you for the great service and professionalism. See you next time.

June 10, 2021

Excellent service breakdown before I dropped off my car and after. Answered all my questions and offered future maintenance work on my vehicle. Friendly and welcoming environment. More

by Efrain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Report | Print
Jun 10, 2021 -

Garden Grove Kia responded

Thank you for the great review! We're so happy to hear that the Garden Grove Kia team provided an excellent service visit - that's what we strive for. We hope to see you back again next time. Have a wonderful day and drive safe!

June 04, 2021

Unfortunately I found paw prints in the interior of my vehicle and it smelled of dog urine upon return to me. Makes me very sad. Update: Problem addressed. Mr. Atchison acknowledged the problem and More

by Ilene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2021 -

Garden Grove Kia responded

Ilene, this is a very concerning review to read. I would like to better understand what happened here and address it directly. Would you be willing to give me a call so I can see what I can do to help? I will look for your contact information in the meantime. Thank you, Craig Atchison - Service Manager - 714-823-4949

Jun 21, 2021 -

Ilene responded

Mr. Atchison addressed my issue and had my car fully detailed. He was very responsive to my concerns and attended to my problem immediately, giving me a rental while my car was detailed. Thank you Mr. Atchison!

Jun 21, 2021 -

Garden Grove Kia responded

Thank you for giving us the chance to make things right, Ilene! We sincerely appreciate your business and hope to see you again down the road. - the Garden Grove Kia team

May 31, 2021

Service was prompt and efficient. I was attended to as soon as I arrived. Also my vehicle was ready at the time I was given. More

by r.arellano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Le
Report | Print
Jun 01, 2021 -

Garden Grove Kia responded

Thank you so much for the great review! We are delighted to hear that you received timely service and drove home from Garden Grove Kia a satisfied customer. Have a wonderful day!

May 31, 2021

Excellent ! Armando was very helpful!!I appreciated the Excellent ! Armando was very helpful!! I appreciated the prompt service ! Armando was very professional and courteous!! Everyone was very cheerful More

by P.FREEMAN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Armando
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Jun 14, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! We are pleased to hear that Armando took such good care of you here at Garden Grove Kia, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 28, 2021

LUIS ALWAYS GOES ABOVE AND BEYOND TO MAKE SURE WE ARE TAKEN CARE OF. HE DOES THIS WITH EVERY CUSTOMER HE HAS. THIS IS WHY WE WILL ALWAYS RECOMMEND HIM. THANK YOU LUIS!!! More

by daniel17valdez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LUIS MENDOZA
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May 30, 2021 -

Garden Grove Kia responded

Thank you for the amazing words about Luis - we will be sure to let him know that his hard work and attentive care make all the difference to you! Safe travels, and we hope to see you back at Garden Grove Kia again soon!

May 24, 2021

We went to the dealership for a recall service. After an hour they suggested getting an oil change as well. We agreed. After 2 and a half hours (which the said would be the total amount of time for the ent More

by Samantha.ruth.davis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig
Report | Print
Jun 21, 2021 -

Garden Grove Kia responded

Samantha - This is a disappointing review to read, and I sincerely apologize for the inconvenience. I would be more than willing to speak with you directly about this and ensure that we do what we can to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

May 22, 2021

Professional, friendly, courteous, kind, efficient, and knowledgeable! Easy to make an appointment. Not crowded, welcomed by service rep. I would definitely recommend Garden Grove Kia service. More

by BRAD.TAPIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea, Jacob
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May 24, 2021 -

Garden Grove Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. All of us at Garden Grove Kia are grateful you chose us to help you with your service appointment. Let us know if we can assist you again!

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