Garden Grove Kia - Service Center

Bad Experience The staff at the service desk do not look up or acknowledge you when you arrive. I was brushed off when I tried to explain the reason I was there - th The staff at the service desk do not look up or acknowledge you when you arrive. I was brushed off when I tried to explain the reason I was there - the woman who helped us needed to complete whatever her agenda was before allowing me to speak. Very robotic. I thought a 30,000 mile service was covered by one of the two service plans I was doomed into purchasing (it wasn't). Instead of explaining the charges the person helping us just said ok, 545. I had to ask if she was talking about the time of pick up or something else. Felt like she was trying to slip a ridiculously expensive tune up by me. No impressed - left in a really bad mood. More

Always a pleasure Brought my vehicle in for scheduled service. As always, I was greeted by a super friendly staff member and tended to right away. The service rep who Brought my vehicle in for scheduled service. As always, I was greeted by a super friendly staff member and tended to right away. The service rep who attended me was incredibly friendly and explained the entire service in detail and advised me of the projected cost. While I waited I took a walk through the showroom. The showroom is incredibly cleaned and the lounge has water and coffee available. My vehicle was done in a very timely manner and the services performed on the vehicle were explained to me. I will definitely keep returning for service here and recommended to anyone Kia owner. More

Really helpful! It was busy but they still finished my service quickly! I would recommend this dealership to anyone looking for a Kia.Great Service service quickly! I would recommend this dealership to anyone looking for a Kia.Great Service More

Made an appointment same day replies very fast for service pickup and drop off and nice and friendly staff would highly recommend coming to this location service pickup and drop off and nice and friendly staff would highly recommend coming to this location More

Very Happy with Luis's help! Luis worked with us and was very nice with us and definitely took his time to make sure we were happy with the service he was providing and made sure Luis worked with us and was very nice with us and definitely took his time to make sure we were happy with the service he was providing and made sure we didn't leave unsatisfied. He's a great worker and a pleasure to work with. More

Very pleased with the service I’ve received here. I had two services done this past visit and they were completed ahead of schedule! Pleasant staff every time. two services done this past visit and they were completed ahead of schedule! Pleasant staff every time. More

Love my Niro All my dealings with them have been enjoyable. I started seeing them for service for my Optima and ended up leaving with a certified pre-owned Niro. All my dealings with them have been enjoyable. I started seeing them for service for my Optima and ended up leaving with a certified pre-owned Niro. They gave me everything I asked for in the deal. Couldn't be happier. More

Luis Mendoza was the service advisor for Fox Rent A Car, when I was the Lead Fleet Coordinator. He was very friendly, polite and very helpful. Our cars were serv was the service advisor for Fox Rent A Car, when I was the Lead Fleet Coordinator. He was very friendly, polite and very helpful. Our cars were serviced properly and as soon as possible. I hope he is still working there. I am still working at Fox but in a different department. More

Good experience and Alexis was super nice and got my car back to quickly. Overall very happy with my experience at Kia. Great customer service. back to quickly. Overall very happy with my experience at Kia. Great customer service. More

Awesome Customer Service and Informative Michael and Rudy from service were awesome! Rudy was very clear with what was due for service and informed us of the amenities in the customer lounge Michael and Rudy from service were awesome! Rudy was very clear with what was due for service and informed us of the amenities in the customer lounge while we wait. Michael checked in with us once we arrived and informed us about the waiting area and offered us water while we wait. Micheal is very professional, respectful, and informative. More