Garden Grove Kia

Purchasing a new car can often feel like navigating a maze of options, negotiations, and sometimes, high-pressure sales tactics. However, my recent experience at Kia Garden Grove shattered those stereoty maze of options, negotiations, and sometimes, high-pressure sales tactics. However, my recent experience at Kia Garden Grove shattered those stereotypes entirely. From start to finish, the process was smooth, transparent, and surprisingly enjoyable. From the moment I reached out online, I was assisted by Josh, the internet salesperson at Kia Garden Grove. Right off the bat, Josh set the tone for the entire experience with his prompt responses and eagerness to help. He was incredibly knowledgeable about the vehicles available, patiently answering all my questions and concerns (by TEXT). What truly stood out was his transparency; there were no hidden agendas or pushy sales tactics. Instead, Josh provided honest information and guidance tailored to my needs. Kenny, the Finance Director exuded warmth and professionalism. He guided me through the financing process seamlessly, explaining each step clearly and ensuring I understood all my options. There was absolutely no pressure to purchase additional products or services, which is a rarity in the automotive industry. What truly impressed me was the efficiency of the entire process. In less than two hours, I was able to select my desired vehicle, finalize the paperwork, and drive off the lot--all thanks to the streamlined efforts of Josh and Kenny. Their dedication to providing exceptional service meant that I didn't have to spend days haggling or dealing with the complexities of car buying. It was a breath of fresh air compared to my past experiences with dealerships. As someone who typically relies on car brokers to avoid the hassle of dealership negotiations, I can confidently say that Kia Garden Grove has changed my perspective. Their commitment to customer satisfaction, combined with the expertise of Josh and Kenny, made for a truly remarkable buying experience. Not only did they save me time, but they also saved me the additional expense of a broker fee. If you're in the market for a new car and want a hassle-free experience, I highly recommend visiting Kia Garden Grove. Ask for Josh and Kenny--they're a dynamic duo who will make your car-buying journey a breeze. Thank you, Kia Garden Grove, for exceeding my expectations and providing top-notch service from beginning to end. My husband and I are loving our new Telluride so far. More

I brought my car in for its 5,000 mile oil change. Christopher was the tech who helped me. He was so friendly and kind made sure I knew exactly what was being done and how long the wait would be. Than Christopher was the tech who helped me. He was so friendly and kind made sure I knew exactly what was being done and how long the wait would be. Thank you Christopher and Kia GG More

Javier my sales person is absolutely the best. He showed me his to use the car infotainment system. He also showed me the service department. He showed me his to use the car infotainment system. He also showed me the service department. More

Efrain at service was very proffessional completed work as promised, comlleted all inspetions, Wased my car. as promised, comlleted all inspetions, Wased my car. More

Chad and Javier were extremely helpful! They didn’t have the exact car I wanted on the lot and Chad found the exact car I wanted and expedited it down to Garden Grove to seal the deal! I ca They didn’t have the exact car I wanted on the lot and Chad found the exact car I wanted and expedited it down to Garden Grove to seal the deal! I came back to the dealership the next day and left with my new car! More

when needing help with my dim head lights and not having a service appointment & also wanting to get a Oil change ..your service Advisor Jocob Aguirre took the time to listen to my concerns about nig having a service appointment & also wanting to get a Oil change ..your service Advisor Jocob Aguirre took the time to listen to my concerns about night driving & the lights on my driver side being dim Jacob gave me options what can be done for the lights for me to be safe driving nights He Also suggested he could fit me in service for Oil change to save me from coming back again to get it done.. If I was willing to wait He gave me the approximate time my car would be done, & also I could use my Spring Summer Special coupon for the Oil change Jacob explained in details what I was getting on the car and when it would be done (and it was done on time) His customer service & politeness was A+ he also had me check the light’s before I left I also found all the Garden Grove KIA teams in the different Departments took the time to be friendly and in greeting me I drove home with a smile Thank You More

Our experience was the best ever. We've purchased many cars in the past, in which the experiences themselves were long and exhausting. We knew what we wanted and had done our research We've purchased many cars in the past, in which the experiences themselves were long and exhausting. We knew what we wanted and had done our research at home so going there and just going through the transaction was effortless and efficient. We sing our praises to Elmore who was professional, educational, patient and the epitome of a 5-star employee! We can't forget Paul, the finance person who was just as equally a rock star! More

Service was timely. I was give. A rain check for a car wash because it was goi g to rain, which I appreciated. I was give. A rain check for a car wash because it was goi g to rain, which I appreciated. More

Friendly, professional, and knowledgeable staff. Easy to make an appointment. Kept me informed and completed the work ahead of when it was promised. Easy to make an appointment. Kept me informed and completed the work ahead of when it was promised. More