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Garden Grove Kia
Garden Grove, CA
3,572 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,572 reviews
Verified Customer
March 28, 2024
Extortion, deception, unethical practices and unprofessionalism defines the recent downturn that Garden Grove KIA has gone through. My 2018 KIA Optima had a check-engine light running, so I decid unprofessionalism defines the recent downturn that Garden Grove KIA has gone through. My 2018 KIA Optima had a check-engine light running, so I decided to bring it to the dealership to address by making an appointment with their representative Jacob who was also going to work with my car upon that day. My car was dropped off by family and they stated they would call when they figure out what was going on with the vehicle. They stated that a “pump” that goes into my motor had to be “replaced” for “$2,580.” My family and I asked if it was covered by my warranty since it was still under 100,000 warranty and literally was in their care a month ago for an engine/motor recall that they told me to resolve previously. Jacob stated that he “did not check” if it was covered by warranty because “it would take me too long like 30 minutes to check that, so it’s $2,580….” So my family and I checked and it was covered by the warranty and had to educate him on that. Jacob was unprofessional and rude throughout the process and acknowledged that we were right, and stated we could not pick up the car for the evening and then stated we could and was going back and forth with information. Long story short he said they need to “keep the car.” Next day; Jacob calls and states that there is a “$900 fee” needed to “clean the smudge on the motor since the car is not well kept and oil not being checked.” Again another lie. I had documentation from when my car was recalled to be taken into the Garden Grove Dealership and copies of all my service reports from my car has been at KIA for oil changes and at another place I get oil changes, and my car has never missed it’s oil change (do it every 3,000 miles). Again with his rude behaviors and accusatory statements that the car was “unkempt,” but there is clear documentation that its had its regular maintenance. We asked for another employee Luis who was super supportive and helpful stating that Jacob was incorrect and that there was “no smudge” and the car is actually in good condition based on just “wear and tear,” but nothing major had to be done. They winded up charging me $180-ish dollars for an oil change and after 2 days I was able to get my car. So basically from trying to charge me $2580 + $900….. it was both a lie and covered by warranty……. WATCH OUT! Due to this experience I will never be buying a KIA Vehicle again, which is sad since our family has boughten 4 KIA Vehicles from this location. KIA Corporate needs to investigate this location for the unethical practices. More
by Skylar V
Employees Worked With
Jacob & Luis
March 28, 2024
Clean, the staff (Luis) courteous, very knowledgeable, helpful, and all around amazing! Took the time to explain everything that not only my car needed but what was suggested and why. He cares about the s helpful, and all around amazing! Took the time to explain everything that not only my car needed but what was suggested and why. He cares about the safety of the client, and just to make a sale! Highly recommend this dealership!! More
by veronicatran
Employees Worked With
Luis
March 28, 2024
Had a very positive experience at the dealership. The service representative was courteous and helpful with my recall issue. My car was ready when promised and even received a complimentary car wash. The service representative was courteous and helpful with my recall issue. My car was ready when promised and even received a complimentary car wash. More
by dfuji22
Employees Worked With
Effrain Perez
March 27, 2024
Purchasing a new car can often feel like navigating a maze of options, negotiations, and sometimes, high-pressure sales tactics. However, my recent experience at Kia Garden Grove shattered those stereoty maze of options, negotiations, and sometimes, high-pressure sales tactics. However, my recent experience at Kia Garden Grove shattered those stereotypes entirely. From start to finish, the process was smooth, transparent, and surprisingly enjoyable. From the moment I reached out online, I was assisted by Josh, the internet salesperson at Kia Garden Grove. Right off the bat, Josh set the tone for the entire experience with his prompt responses and eagerness to help. He was incredibly knowledgeable about the vehicles available, patiently answering all my questions and concerns (by TEXT). What truly stood out was his transparency; there were no hidden agendas or pushy sales tactics. Instead, Josh provided honest information and guidance tailored to my needs. Kenny, the Finance Director exuded warmth and professionalism. He guided me through the financing process seamlessly, explaining each step clearly and ensuring I understood all my options. There was absolutely no pressure to purchase additional products or services, which is a rarity in the automotive industry. What truly impressed me was the efficiency of the entire process. In less than two hours, I was able to select my desired vehicle, finalize the paperwork, and drive off the lot--all thanks to the streamlined efforts of Josh and Kenny. Their dedication to providing exceptional service meant that I didn't have to spend days haggling or dealing with the complexities of car buying. It was a breath of fresh air compared to my past experiences with dealerships. As someone who typically relies on car brokers to avoid the hassle of dealership negotiations, I can confidently say that Kia Garden Grove has changed my perspective. Their commitment to customer satisfaction, combined with the expertise of Josh and Kenny, made for a truly remarkable buying experience. Not only did they save me time, but they also saved me the additional expense of a broker fee. If you're in the market for a new car and want a hassle-free experience, I highly recommend visiting Kia Garden Grove. Ask for Josh and Kenny--they're a dynamic duo who will make your car-buying journey a breeze. Thank you, Kia Garden Grove, for exceeding my expectations and providing top-notch service from beginning to end. My husband and I are loving our new Telluride so far. More
by ANALIA_STAUBLY
Employees Worked With
Josh McCune, Kenny Seo
March 27, 2024
I brought my car in for its 5,000 mile oil change. Christopher was the tech who helped me. He was so friendly and kind made sure I knew exactly what was being done and how long the wait would be. Than Christopher was the tech who helped me. He was so friendly and kind made sure I knew exactly what was being done and how long the wait would be. Thank you Christopher and Kia GG More
by 1greyghost
Employees Worked With
Christopher
