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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,572 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,572 reviews

April 03, 2024

I am generally not a fan of dealer service for regular maintenance, but this was a great experience all around - efficient and very welcoming. Thank you Efrain for providin ghat! I was told it would be 2 More

by jamesdrollinger
Recommend Dealer
Yes
Employees Worked With
Efrain
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Apr 03, 2024 -

Garden Grove Kia responded

James, it's great to know that Efrain and our team at Garden Grove Kia provided you with an efficient and welcoming service experience. We're glad the complimentary car wash was a nice touch too! Thanks for your review.

April 03, 2024

Great customer service, answered all my questions, fixed and finished my car on time, will return for next service. More

by vic24perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Aguirre
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Apr 03, 2024 -

Garden Grove Kia responded

We're glad to know you had a great experience with our team at Garden Grove Kia! We look forward to seeing you for your next service. Safe travels until then!

April 03, 2024

Bad service and lazy work, had to take to another mechanic to find out the real issue. Would not recommend. More

by brandonwalt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Garden Grove Kia responded

Brandon, I'm sorry to learn about your experience. We aim for top-notch service and it's clear we fell short in this instance. If you're open to discussing this further, please reach out so we can work towards a resolution. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 02, 2024

Everyone was fantastic and helpful. Made us feel welcome and quick to answer any questions we had. My wife and I thank you and we will be back again! More

by kellykaypeters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Garden Grove Kia responded

We're so glad to know you and your wife felt welcome at Garden Grove Kia. We appreciate the positive feedback and look forward to seeing you both again!

April 02, 2024

Very attentive, professional courteous and efficient! I would recommend this dealership to anyone who is looking for a new vehicle. More

by fragg5250
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Susch (Sp?)
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Apr 02, 2024 -

Garden Grove Kia responded

We're delighted to know you had a positive experience at Garden Grove Kia and appreciate your recommendation! Our team strives for professionalism and efficiency in all we do. Thanks for the review!

April 01, 2024

Very polite took care of my service and was done quick at no time thank you Luis for the help More

by Nolberto F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Service Advisor
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Apr 01, 2024 -

Garden Grove Kia responded

Nolberto, thank you for reviewing Garden Grove Kia! We hope you have a lovely day!

April 01, 2024

Brought my car in to be looked at as I had a couple of concerns after purchasing the week before. Was given a heads up as to how long it would take. This was very helpful as it allowed me to plan my time More

by priscillia.seelan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain / Chris
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Apr 02, 2024 -

Garden Grove Kia responded

Priscillia, we're glad to know that our team at Garden Grove Kia was able to address your concerns in a timely manner. We always aim for transparency and efficiency with our service. Thanks for the feedback!

March 30, 2024

Garden Grove Kia has always been the place to go. I trust them for any of my Kia needs. Everyone from the Sales staff to the Service team have been A++!! More

by nlemons
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Garden Grove Kia responded

We're so glad to know that you trust our team at Garden Grove Kia for all your needs. Thanks for the A++ rating. We look forward to continuing serving you!

March 29, 2024

We walked into the Dealership knowing what car we wanted. We changed our minds 3 times. We finally selected the car that was right for us. Our sales person, David Sushch, and the Finance dept were very polit More

by Steve60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Sushch
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Mar 29, 2024 -

Garden Grove Kia responded

We're glad to know that you had a positive experience with David and our finance team at Garden Grove Kia. It's great to see they were able to assist in finding the perfect car for your needs! We look forward to seeing you again when it's time for another purchase. Safe travels until then!

March 29, 2024

I made the reservation online with Andrea, however, she was in the middle of a sale when we arrived. Fortunately, she was able to have Aldo work with us. He is great!!! Everything went very smoothly fro More

by janmadnick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Yarez
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Apr 01, 2024 -

Garden Grove Kia responded

Jan, it's great to know that Andrea and Aldo made your experience at Garden Grove Kia a smooth one. We appreciate the recommendations! Enjoy your new ride and stay in touch if you need anything else.

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