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Garden Grove Kia
Garden Grove, CA
3,571 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,571 reviews
April 17, 2024
Elias was great, so was Josh and Kenny. They worked diligently to get me the deal I was looking for. No trap no surprises. Even got me a good trade in value to sweeten the deal. They worked diligently to get me the deal I was looking for. No trap no surprises. Even got me a good trade in value to sweeten the deal. More
by A.T.
Verified Customer
April 16, 2024
Amazing service end to end. I I would recommend this dealership to all my friends and family. I I would recommend this dealership to all my friends and family. More
by satejbhogill
April 16, 2024
The service was excellent! The workers were all very kind and answered all of the questions that I had in depth. The service was very fast and efficient! The workers were all very kind and answered all of the questions that I had in depth. The service was very fast and efficient! More
by KARENYAMASAKI6
Employees Worked With
Efrain Perez
April 16, 2024
There was one friendly person in the entire dealership, everyone else had zero customer services skills, 5 of the 7 people who worked with us didn’t bother with a simple greeting, it appears as though Kia everyone else had zero customer services skills, 5 of the 7 people who worked with us didn’t bother with a simple greeting, it appears as though Kia has no value in customer relations, there were only one or two redeeming employees that seemed even genuinely amicable while speaking to me, the rest couldn’t be bothered with even a hi, how are you — as someone who has been in customer services for over 18 years, the experience was offensive More
by laurzeh
April 15, 2024
I was promised a deal with the car I wanted. Initially, they did the best they could and I was happy. I left the dealership knowing everything on my end AND their end was resolved. However, afte Initially, they did the best they could and I was happy. I left the dealership knowing everything on my end AND their end was resolved. However, after a few weeks, I keep getting these credit inquiry alerts. I reached out to Andrea Briggs and she said they had some issues finalizing with the banks.This response had me worried and wondered why this was not resolved at the time of the negotiations and they let me drive the car off the lot. Andrea told me she will get this taken care of and get this settled. Unfortunately after so many texts, late replies and no updates. It was a hard decision to return the car after 3 weeks of having it. The finance and sales dept need to do a better job of informing the customer and provide honest updates. I am very disappointed and unhappy about this whole sale process. Will not be doing business with Kia Garden Grove. More
by dara.doeum
April 14, 2024
We had a wonderful experience in this dealership. It was very clean and welcoming, and the dealer that we spoke to., ET, Was very professional and made our experience perfect. It was very clean and welcoming, and the dealer that we spoke to., ET, Was very professional and made our experience perfect. More
by PEREZDANIELM
Employees Worked With
April 12, 2024
Jacob was my service adviser who I am very pleased with. He was friendly, professional, no pressure which I truly appreciate. Explained and answered all my questions. I would highly recommend this dealershi He was friendly, professional, no pressure which I truly appreciate. Explained and answered all my questions. I would highly recommend this dealership. More
by ELISESYERS
Employees Worked With
Jacob Service advisor
April 12, 2024
Always have a great experience here. This was my second car purchase from GG Kia. Everyone I’ve worked with has been very nice. However, I waited for almost 4 hours for my scheduled se This was my second car purchase from GG Kia. Everyone I’ve worked with has been very nice. However, I waited for almost 4 hours for my scheduled service appointment, and this didn’t even include the car wash. I had them skip it due to the long wait. It’s like I didn’t really have an appointment. And since I don’t live close by, dropping off the car isn’t much of an option. Due to this, I won’t come back here for service. More
by kathi.campbell6
Employees Worked With
Can’t remember
