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Garden Grove Kia

Garden Grove, CA

4.7
3,390 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,390 reviews

November 21, 2024

Made an appointment for typical service (oil change-inspections) 10:30am. Was out the door by 10:35am and picked the car up at approximately 3:00pm. A good experience More

by RADMTALMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis - Service Department
Nov 21, 2024 -

Garden Grove Kia responded

We're glad to hear you had a good experience with our service team at Garden Grove Kia. We appreciate your visit and look forward to serving you in the future!

November 21, 2024

very helpful, overall extremly kind nice experience i don't have any more words thanks More

by wardn247
Recommend Dealer
Yes
Employees Worked With
cory
Nov 21, 2024 -

Garden Grove Kia responded

Thank you for choosing Garden Grove Kia, we appreciate your positive feedback!

November 21, 2024

it was great, staff was informative, time efficient and friendly. I was in and out promptly. More

by mendozajr_2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Garden Grove Kia responded

We're thrilled to hear that our team made your Garden Grove Kia experience a smooth success!

November 21, 2024

Terrible $149 for an oil changes? Did I turn into a Lexus dealership? No need to up charge, they include it in the service. Premium engine treatment, fuel cleaner. Told the service More

by Solanoadrian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Web Espinoza
Dec 11, 2024 -

Garden Grove Kia responded

Adrian, I'm sorry to hear about your experience with the oil change pricing and wait time. We strive for transparency in our services, so it's concerning that this wasn't reflected during your visit. Please feel free to reach out if you'd like to discuss this further or have any other questions. Thank you, Craig Atchison - Service Manager - 714-823-4949

November 20, 2024

Chris did a very great job , support customer very well and friendly! Thanks a lot Chris , I’m very happy for your support and service. Thanks and Cheers Jacquot Lequang More

by jacquotlq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ramos sale department, good service
Nov 20, 2024 -

Garden Grove Kia responded

We're delighted to hear that Chris provided you with excellent support and service at Garden Grove Kia! Your happiness is our priority, and we appreciate your kind words. Cheers from the team!

November 19, 2024

This is my second time working with Andrea to lease a Kia and i couldn’t be more satisfied. More

by bhperalta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatima
Nov 19, 2024 -

Garden Grove Kia responded

Thanks for choosing Garden Grove Kia and highlighting Andrea's premier assistance. Enjoy your new lease!

November 19, 2024

Web Was Very informative and understanding He went out of his way to accommodate us. More

by porterpoison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WEB
Nov 19, 2024 -

Garden Grove Kia responded

We are glad to hear that Web went the extra mile to accommodate you. Thanks for choosing Garden Grove Kia!

November 19, 2024

Excellent team at GG Kia! Would recommend to anyone that needs service and or advice! More

by goofy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Garden Grove Kia responded

Thanks so much for the 5-star review of Garden Grove Kia!

November 19, 2024

Very helpful. Took care of everything with no hassle. Great experience. I would recommend anyone to KIA burns park More

by danmoreno1092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 19, 2024 -

Garden Grove Kia responded

We're delighted to hear you had a hassle-free experience at Garden Grove Kia! Thank you for recommending us, and we look forward to assisting more customers like yourself.

November 19, 2024

Joshua McCune the sell person did not disclosed available options of buying and leasing when asked. I consider that is dishonest practice! More

by datrhuynh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh McCune
Nov 19, 2024 -

Garden Grove Kia responded

I'm sorry to hear about your experience with the lack of information on buying and leasing options. We strive for transparency in all our dealings, so this feedback is concerning. Please reach out if you'd like to discuss this further or have any other questions. Thank you, Chad Clarke - General Sales Manager - 714-823-4949 ext 262

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