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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,571 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,571 reviews

April 23, 2024

Khristina is a pleasure to work with--professional, responsive, and attentive to her customer's requests. Top notch service from Khristina and Garden Grove Kia from start to finish! More

by dcane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Garden Grove Kia responded

We're so glad to know that Khristina provided top-notch service during your visit at Garden Grove Kia. We appreciate the positive feedback and look forward to serving you again in the future!

April 23, 2024

Andre made the whole process smooth and pleasant! She worked with is to get the rate and payments we needed to get me replacement vehicle! Shes a star! More

by rosales.japheth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daina Tafolla
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Apr 23, 2024 -

Garden Grove Kia responded

Japheth, we're delighted to know Andre was able to assist you in getting the perfect replacement vehicle at Garden Grove Kia. Thanks for your kind words!

April 23, 2024

I received great service, all my concerns were addressed in a timely and professional manner. More

by jenessa0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Fox
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Apr 23, 2024 -

Garden Grove Kia responded

Thank you for this 5-star review of Garden Grove Kia! We truly appreciate your feedback!

April 23, 2024

The service department was extremely helpful and knowledgeable compared to other dealerships I’ve been to. More

by leleislandgirl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Service Department
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Apr 23, 2024 -

Garden Grove Kia responded

We're glad to know our service department at Garden Grove Kia stood out with their knowledge and helpfulness. Thanks for the positive review!

April 23, 2024

Came in for the complimentary first service for my leased Kia. Was assigned to Jacob who was unfriendly and abrupt when communicating. Even if the service is complimentary, that does not mean you should be t More

by Reena
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
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April 23, 2024

Great customer services from everybody at this dealership. They made really easy my buying experience More

by camposgutierrezjuan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
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Apr 23, 2024 -

Garden Grove Kia responded

We're glad to know your buying experience at Garden Grove Kia was easy and enjoyable! Thanks for the positive feedback about our customer service. Safe travels in your new vehicle, Juan!

April 23, 2024

This was the easiest car buying experience I've ever had. Andrea was fantastic and had a deal ready for me when I walked in the door. I appreciate how smooth it all went! More

by SATHOMPSON92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Garden Grove Kia responded

We're delighted to know that your car buying experience at Garden Grove Kia was smooth and easy! Andrea will be pleased to learn about your positive feedback. Thanks for choosing us, we appreciate it!

April 22, 2024

Was not fast and did the appointment time mattered little. Took 2+ hours for an oil change and I regret paying for the dealer oil changes every time I am in need of one. Nothing against GG but I was More

by ajreina12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
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May 20, 2024 -

Garden Grove Kia responded

I'm sorry for the delays you experienced during your recent oil change. We are committed to providing efficient, accommodating service and it seems we fell short this time. As for your plan, let's discuss this further so that we can provide you with accurate information and hopefully find a solution that works best for you. Please reach out directly. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 20, 2024

Jeremy was friendly and helpful in explaining the recall service. The service writers are good at GG Kia. More

by dedeef73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Apr 22, 2024 -

Garden Grove Kia responded

We're glad to know Jeremy was able to assist you with your recall service at Garden Grove Kia. Our team always aims for top-notch customer care, and we appreciate the positive feedback!

April 19, 2024

Fast, efficient…. .yet pleasant. They took time to listen. Friendly, pleasant, yada yada yada, the list goes on. Need to say more? I think not! More

by TIMGUITARMANHATCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Such.
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Apr 19, 2024 -

Garden Grove Kia responded

We're glad to know you had a fast and efficient experience at Garden Grove Kia! Our team always strives to provide friendly service while listening carefully. Thanks for your review, we appreciate it!

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