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Garden Grove Kia

Garden Grove, CA

4.7
3,864 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,864 reviews

September 25, 2024

Cory Taylor and the finance person were very easy to work with. Cory was extremely friendly and courteous. He did not waste my time. He understood what I wanted and made the deal without any haggling. It has More

by pgupta1023
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Taylor and the finance person whose last name was most likely Gonzalez
Sep 25, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience! We're delighted to hear that Cory and our finance team at Garden Grove Kia made the process smooth and efficient. Enjoy your new vehicle!

September 25, 2024

I feel extremely upset, disappointed and ripped off with this dealership. I’ve taken my car to them 3 times for the same issue but yet my car still has the same problem. i paid the first two times for repai More

by cindy.e.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Mendoza
Nov 15, 2024 -

Garden Grove Kia responded

Cindy, I'm truly sorry to hear about your frustrating experience. It sounds like we've fallen short in providing the reliable service you deserve. I'd appreciate the opportunity to discuss this further and see how we can make things right for you. Please reach out at your convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

September 25, 2024

Christopher was helpful, and he was very kind when we spoke on the phone. Originally, when I took it in on Friday, I didn’t appreciate the attitude I received from Jeremy. He was rude and made me feel li More

by chelseelinherron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Sep 25, 2024 -

Garden Grove Kia responded

Chelsee, thank you for sharing your experience. We're glad to hear Christopher, Caesar, and Eric provided excellent service at Garden Grove Kia. We appreciate your feedback about Jeremy and will address it with our team to ensure better experiences in the future!

September 24, 2024

ET was very helpful & got me a great deal on a new EV9. In and out took only about 2 hours. More

by 818mortgage
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Garden Grove Kia responded

We are thrilled that our Garden Grove Kia team helped you secure a great deal on your EV9. Thanks for working with us!

September 24, 2024

Rebecca and Kenny provided Excellent service from start to finish. They were very helpful and responsive More

by muzamaks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca
Sep 24, 2024 -

Garden Grove Kia responded

We're delighted to hear that Rebecca and Kenny provided excellent service at Garden Grove Kia! Thanks for sharing your positive experience with us.

September 24, 2024

When I arrived to sign up for the service, the nearest date for service was in a few weeks, but the guys said that you can come in the morning, the next day and leave the car, and when they can, then they More

by VIKTORPD989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 24, 2024 -

Garden Grove Kia responded

Thank you for the recommendation! We're glad to hear our team at Garden Grove Kia could accommodate your schedule and provide quick service. We appreciate your support!

September 21, 2024

Really great customer service, worked with us and our budget, would recommend anyone to purchase with them More

by teresale20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier, paul
Sep 23, 2024 -

Garden Grove Kia responded

Thank you for recommending Garden Grove Kia! We're glad to hear our team provided great customer service and worked within your budget. Enjoy your new vehicle!

September 21, 2024

Josh really helped us out with our purchase. He not only gave us an amazing deal, but he was honest and practical with his suggestions. Truly one of the best. More

by jasminekassem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh McCune
Sep 23, 2024 -

Garden Grove Kia responded

Jasmine, we're delighted to hear that Josh provided such excellent service and helped you get a great deal at Garden Grove Kia. Thanks for sharing your experience!

September 20, 2024

Getting a Kia was the biggest mistake of my entire life. They are unable to diagnose my bad engine until the moment it's out of warranty and the extended warranty is worthless. Having to dump thousands into More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serval people, sales, corporate, customer support, technicians
Nov 15, 2024 -

Garden Grove Kia responded

Keith, I'm really sorry to hear about the issues with your vehicle. We strive for transparency and reliability in our service, so it's concerning to read this feedback. I would appreciate the chance to address this matter better. Please reach out directly when you can. Thank you, Craig Atchison - Service Manager - 714-823-4949

September 20, 2024

Very professional and helpful. Web took care of me and did an amazing job communicating. More

by jeremiah.gedeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
Sep 20, 2024 -

Garden Grove Kia responded

We couldn't ask for a better review of Garden Grove Kia. Thanks so much!

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