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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
4,000 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 4,000 reviews

November 06, 2024

Chris in the service dept provided excellent communication and set and exceeded expectations. Your customer from San Diego thanks you! More

by EM_SD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Franklin
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Nov 06, 2024 -

Garden Grove Kia responded

We're delighted to hear that Chris provided excellent communication and service at Garden Grove Kia! Thank you for making the trip from San Diego, and we appreciate your kind words.

November 06, 2024

Employees were very kind and helpful when it came to my service check up. They explained how long the service would take and offered any explanation if needed. More

by joscelineg5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Nov 07, 2024 -

Garden Grove Kia responded

Josceline, we're delighted to hear that our team at Garden Grove Kia provided you with clear communication and excellent service during your visit. Thank you for sharing your experience!

November 05, 2024

Kia GG was fast and efficient! Loved working with Jeremy in the service department. He was helpful and got me in and out More

by alexjroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
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Nov 05, 2024 -

Garden Grove Kia responded

Alex, we're delighted to hear that Jeremy and the Garden Grove Kia team provided you with fast and efficient service. Thanks for sharing your experience!

November 05, 2024

Thank you kindly. Looking forward to our next purchase with you. Hopefully within the next 5 years. More

by jspencerarchocc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Garden Grove Kia responded

Thank you for this 5-star review of Garden Grove Kia! We look forward to working with you again down the road!

November 05, 2024

I wish I could have given 5 stars, but since they promised me all weather mats and didn’t mail them to me, in-spite of multiple calls. More

by murthy.deepak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cory
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Nov 15, 2024 -

Garden Grove Kia responded

I apologize for the inconvenience regarding the all-weather mats for your vehicle. We aim to fulfill our promises and it's disappointing to hear this hasn't been resolved yet. Please reach out so we can sort this out. Thank you, Mike Mosier - General Sales Manager - (714) 823-4949

November 05, 2024

Eric was very helpful. Will definitely be returning back to this dealership for any future services More

by acevedo.diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Nov 05, 2024 -

Garden Grove Kia responded

Thank you for sharing your positive experience with Eric at Garden Grove Kia. We look forward to assisting you again. Safe travels!

November 05, 2024

Excellent customer service and advice from Luis Mendoza . Siempre con una actitud amable y sus recomendaciones que necesita mi auto . More

by mariolandas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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Nov 05, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with Luis Mendoza at Garden Grove Kia! We're delighted to hear that his friendly attitude and advice made a positive impact. We appreciate your support!

November 04, 2024

Nothing special about this dealership. Usual customer and dealership transactions, which you would expect. The finance person didn't even bother to explain what I was signing. I wouldn't More

by alex0629
Recommend Dealer
No
Employees Worked With
Caesar
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Nov 15, 2024 -

Garden Grove Kia responded

Thank you for sharing your feedback, Alex. We strive to provide exceptional service and it's disappointing to hear that we didn't meet those expectations during your visit, especially with the finance process. If there's anything specific you'd like us to address or if you have any further questions, please feel free to reach out. Thank you, Chad Clarke - Sales Manager - 714-823-4949

November 01, 2024

Someone so friendly to me and taking care of me good service thanks for all More

by trucdoan0207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christ
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Nov 04, 2024 -

Garden Grove Kia responded

Thank you for the positive review of Garden Grove Kia! We appreciate your trust in our team!

November 01, 2024

I had a great first time experience at the garden Grove Kia. Eric was great at explaining everything. Thanks More

by meganamaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in service
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Nov 01, 2024 -

Garden Grove Kia responded

We're delighted to hear that Eric made your first experience at Garden Grove Kia a great one! Thank you for sharing, and we hope to see you again in the future.

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