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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,447 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,447 reviews

April 05, 2024

Quick checkin and clean area. Everything was fairly priced and service was done quickly. Very happy. More

by coryddouglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
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Apr 08, 2024 -

Garden Grove Kia responded

We're glad to know you found our service quick and efficient at Garden Grove Kia. Thanks for the positive feedback, we appreciate it!

April 05, 2024

I had a great experience with Emetrio ET Torrez. His knowledge about the car features made a fast purchase transaction. Approval time was OK. Total time was less than 2 hours. Great price. I am very More

by Diego Bedoya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Garden Grove Kia responded

Diego, we're glad to know Emetrio was able to assist you efficiently and knowledgeably at Garden Grove Kia. We appreciate your feedback and hope you enjoy your new car!

April 04, 2024

My appointment was on time and the service writer was great. The waiting area was comfortable and had everything I needed. More

by whitneyfamilyoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in service.
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Apr 04, 2024 -

Garden Grove Kia responded

We're glad to know your appointment went smoothly and you found our waiting area comfortable at Garden Grove Kia. Thank you for the positive feedback!

April 04, 2024

Estuvo bien solo un poco tardado para ir con cita 3 horas , dijieron que lavarían la camioneta y no lo hicieron 🥲 More

by yathziry1421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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April 03, 2024

Bad service and lazy work, had to take to another mechanic to find out the real issue. Would not recommend. More

by brandonwalt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Garden Grove Kia responded

Brandon, I'm sorry to learn about your experience. We aim for top-notch service and it's clear we fell short in this instance. If you're open to discussing this further, please reach out so we can work towards a resolution. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 03, 2024

Somebody took off my baby Jesus in my car key and the took off my CVS, Ralph's and my Fitness card I attached to my key I don't know what's their problem why somebody took if off from my Key. More

by nesdgonz13
Workmanship
Recommend Dealer
Yes
Employees Worked With
The driver assigned by Efrain
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Apr 03, 2024 -

Garden Grove Kia responded

I'm sincerely sorry to read about your missing items. We take this feedback seriously and would like to understand more about what happened here. If you're willing to discuss this further, could you please reach out directly? Thank you, Craig Atchison - Service Manager - 714-823-4949

April 03, 2024

I am generally not a fan of dealer service for regular maintenance, but this was a great experience all around - efficient and very welcoming. Thank you Efrain for providin ghat! I was told it would be 2 More

by jamesdrollinger
Recommend Dealer
Yes
Employees Worked With
Efrain
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Apr 03, 2024 -

Garden Grove Kia responded

James, it's great to know that Efrain and our team at Garden Grove Kia provided you with an efficient and welcoming service experience. We're glad the complimentary car wash was a nice touch too! Thanks for your review.

April 03, 2024

Great customer service, answered all my questions, fixed and finished my car on time, will return for next service. More

by vic24perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Aguirre
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Apr 03, 2024 -

Garden Grove Kia responded

We're glad to know you had a great experience with our team at Garden Grove Kia! We look forward to seeing you for your next service. Safe travels until then!

April 02, 2024

Very attentive, professional courteous and efficient! I would recommend this dealership to anyone who is looking for a new vehicle. More

by fragg5250
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Susch (Sp?)
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Apr 02, 2024 -

Garden Grove Kia responded

We're delighted to know you had a positive experience at Garden Grove Kia and appreciate your recommendation! Our team strives for professionalism and efficiency in all we do. Thanks for the review!

April 02, 2024

Everyone was fantastic and helpful. Made us feel welcome and quick to answer any questions we had. My wife and I thank you and we will be back again! More

by kellykaypeters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Garden Grove Kia responded

We're so glad to know you and your wife felt welcome at Garden Grove Kia. We appreciate the positive feedback and look forward to seeing you both again!

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