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Garden Grove Kia

Garden Grove, CA

4.7
3,445 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,445 reviews

May 02, 2024

I was told by Efraín that I would get a phone call when the ordered part arrived at the dealership. I never got a phone call, I called a day after the scheduled arrival date. I doubt the part arrived the m More

by k28p15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efraín 4 stars
May 20, 2024 -

Garden Grove Kia responded

I'm sorry to learn about the communication lapse regarding your ordered part. We understand how important timely updates are, especially when they involve coordinating schedules and vehicle drop-offs. I'd like to look into this further for you - please feel free to reach out so we can discuss this in more detail. Thank you, Craig Atchison - Service Manager - 714-823-4949

May 01, 2024

Our experience at Garden Grove Kia exceeded our expectations. They were knowledgeable, patient, efficient, and friendly. We didn’t feel pressured and they did everything they could to meet our need More

by JBREGANDWHITE
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Garden Grove Kia responded

We're delighted to know that your experience at Garden Grove Kia was outstanding and exceeded expectations. We always aim for a pressure-free environment while meeting our customers' needs. Thanks for the review!

May 01, 2024

I recently had an excellent experience with Kia's customer service team. From scheduling appointments to addressing my concerns, they were professional, friendly, and efficient. The representatives w More

by SEYRAM999
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Christopher
May 01, 2024 -

Garden Grove Kia responded

We're so glad to know you had an excellent experience with our customer service team at Garden Grove Kia! Our goal is always to provide professional, friendly and efficient service. Thanks for the recommendation - we appreciate it!

May 01, 2024

Jeremy did a great job. The communication and follow up with him was excellent and my vehicle was ready when he said it would be. More

by 1941buicksuper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 01, 2024 -

Garden Grove Kia responded

We're glad to know that Jeremy provided excellent service and communication during your visit at Garden Grove Kia. Thank you for sharing this positive feedback!

April 30, 2024

Always appreciate the service I receive at the Garden Grove Kia. I purchased my car from this location, and continue to drive a couple extra miles to the service center. Chris has helped me during my las More

by ebgirlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris service Department.
Apr 30, 2024 -

Garden Grove Kia responded

We're so glad to know that you've had positive experiences with Chris and our team at Garden Grove Kia. We appreciate your loyalty and look forward to continuing to serve you in the future!

April 30, 2024

Friendly service + good wait area + easy to schedule my appointment + good location but cost is too much More

by franknguyen2001
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
None
Apr 30, 2024 -

Garden Grove Kia responded

Frank, we're glad to know you found our service friendly and scheduling easy at Garden Grove Kia. We appreciate your feedback on the cost and will take it into consideration. Thanks for sharing!

April 30, 2024

Cory was super helpful & pleasant to work with! We also appreciated how fast Kenny was at getting us through financing. More

by RLBERGGREN
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Cory
Apr 30, 2024 -

Garden Grove Kia responded

It's great to know that Cory and Kenny provided you with a swift and pleasant experience at Garden Grove Kia. Thanks for the positive feedback!

April 29, 2024

Nothing but great service john took care of me and was very knowledgable about everything regarding my car. More

by r8dernation1007
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Garden Grove Kia responded

We're glad to know you had a great experience with John at Garden Grove Kia! We appreciate your feedback and we'll make sure to pass along your kind words. Safe travels in your car!

April 28, 2024

I recently had the pleasure of dealing with Mia, Cory, and Paul at a Kia dealership, and I must say, they were a dream team. From start to finish, the whole experience was nothing short of fantastic. Cory More

by edyta.browne
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Mia Mendez & Cory Taylor
Apr 29, 2024 -

Garden Grove Kia responded

Here's to five stars and a new car, Edyta! It's fantastic to know that Mia, Cory, and Paul provided you with such a memorable experience and helped you get an amazing deal on your EV9. Thanks for recommending us - safe travels and see you down the road!

April 27, 2024

The team at Garden Grove Kia could not have been better! Javier and Gustavo were so helpful and went above and beyond for my husband and I. We love our new Telluride and are so grateful for Garden Grove Kia More

by hannahmaaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier, Gustavo
Apr 29, 2024 -

Garden Grove Kia responded

Hannah, we're so glad to know that Javier and Gustavo were able to assist you in finding the perfect Telluride for your family at Garden Grove Kia. We appreciate your kind words! Enjoy every mile with your new car!

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