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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,323 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,324 reviews

November 07, 2024

thank you so much Jeremy for your help with my service and oil change thanks More

by kendaraeswanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
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Nov 07, 2024 -

Garden Grove Kia responded

All of us at Garden Grove Kia are happy to see this wonderful feedback for Jeremy! Thank you!

November 07, 2024

It was so nice that you were so kind. It would be nice to have a waiting area where we can leave our services and wait. More

by eujean411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Seo
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Nov 07, 2024 -

Garden Grove Kia responded

Thank you for your feedback! We're glad to hear that our team at Garden Grove Kia was kind during your visit. We appreciate the suggestion about a waiting area and will certainly take it into consideration.

November 07, 2024

The most professional team works here. I came to make an appointment for service, but they immediately accepted it and did everything quickly More

by VIKTORPD989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher
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Nov 07, 2024 -

Garden Grove Kia responded

We're delighted to hear that our team at Garden Grove Kia provided you with prompt and professional service. Thank you for sharing your experience, and we look forward to assisting you again in the future!

November 06, 2024

Highly recommend this dealership great service. The service is top tier thanks to Eric Martinez for always adding his expertise with his very personable approach More

by Augustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Nov 06, 2024 -

Garden Grove Kia responded

Augustin, thank you for the recommendation! We're delighted to hear that Eric provided top-tier service at Garden Grove Kia. We appreciate your support and look forward to serving you again!

Nov 06, 2024 -

Augustin responded

You guys have a great staff very knowledgeable, as a customer this is very appreciated. Thanks again Eric Martinez

November 06, 2024

Excellent and amazing service by the service advisor Eric Martinez he always shows empathy and kindness More

by Cesar M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Martinez
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Nov 15, 2024 -

Garden Grove Kia responded

Cesar, thank you for highlighting Eric's exceptional service! We're thrilled to hear about your positive experience. If there is anything more we can do to improve your visit or earn your 5 stars; please don’t hesitate to reach out. Thank you, Craig Atchison - Service Manager - 714-823-4949

November 06, 2024

Cesar and Frank took great care of me! Cesar answered all my questions about the soul and really made sure I was comfortable with all the features before I drove away. Frank really took th More

by sarahlnavarrette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Hernandez and Frank in finance
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Nov 06, 2024 -

Garden Grove Kia responded

It's fantastic to hear that Cesar and Frank provided such attentive service at Garden Grove Kia! We're glad you felt comfortable with the process and appreciated their efforts in ensuring you had the best finance options. Enjoy your new Kia Soul, and thank you for choosing us!

November 06, 2024

Chris in the service dept provided excellent communication and set and exceeded expectations. Your customer from San Diego thanks you! More

by EM_SD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Franklin
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Nov 06, 2024 -

Garden Grove Kia responded

We're delighted to hear that Chris provided excellent communication and service at Garden Grove Kia! Thank you for making the trip from San Diego, and we appreciate your kind words.

November 06, 2024

Employees were very kind and helpful when it came to my service check up. They explained how long the service would take and offered any explanation if needed. More

by joscelineg5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Nov 07, 2024 -

Garden Grove Kia responded

Josceline, we're delighted to hear that our team at Garden Grove Kia provided you with clear communication and excellent service during your visit. Thank you for sharing your experience!

November 05, 2024

Thank you kindly. Looking forward to our next purchase with you. Hopefully within the next 5 years. More

by jspencerarchocc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Garden Grove Kia responded

Thank you for this 5-star review of Garden Grove Kia! We look forward to working with you again down the road!

November 05, 2024

Excellent customer service and advice from Luis Mendoza . Siempre con una actitud amable y sus recomendaciones que necesita mi auto . More

by mariolandas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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Nov 05, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with Luis Mendoza at Garden Grove Kia! We're delighted to hear that his friendly attitude and advice made a positive impact. We appreciate your support!

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