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Garden Grove Kia
Garden Grove, CA
3,442 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,442 reviews
May 28, 2024
I worked with E. T. and Aldo in sales as well as Alonso in Finance. Everthying about the car and the financing was explained to me and they were able to handle my trad T. and Aldo in sales as well as Alonso in Finance. Everthying about the car and the financing was explained to me and they were able to handle my trade in fairly as well as do the entire transaction quickly. I was impressed that they considered my time is important. Great overall experience. More
by jeff.butcher
Verified Customer
May 28, 2024
Our experience in purchasing a new vehicle at Garden Grove KIA was awesome! KIA Garden Grove delivered on the vehicle we wanted and a GREAT deal. We love our new hybrid!! We will definitely return when Grove KIA was awesome! KIA Garden Grove delivered on the vehicle we wanted and a GREAT deal. We love our new hybrid!! We will definitely return when our family is ready to purchase our next KIA. Thank you Garden Grove KIA! More
by millanadan26
Employees Worked With
Elmer Miranda- Five Star Rating
May 28, 2024
Our entire experience was very smooth and pleasant. We are so grateful for Chad and Javi and all the work they put in to get us our dream car. We are so grateful for Chad and Javi and all the work they put in to get us our dream car. More
by KATIGRAE
May 27, 2024
Clean, friendly with a comfortable customer lounge. Some what disappointed with my last visit. After they scheduled an appointment to fix a recall problem for my 2012 KIA Sorento upon my arrival I wa Some what disappointed with my last visit. After they scheduled an appointment to fix a recall problem for my 2012 KIA Sorento upon my arrival I was told the parts weren’t available in the parts department. I had to return the following week to fix the repair. They made the first appointment “without confirming” they had the necessary parts in their stock. Totally unacceptable! More
by darryl.coulter
Employees Worked With
Don’t remember
May 27, 2024
Went for a recall notice, everything went fine on this visit but it would be helpful for all if the service reps knew what the recall was about, the issue that was being corrected and how it was corrected visit but it would be helpful for all if the service reps knew what the recall was about, the issue that was being corrected and how it was corrected. Our instance involved the parking break light which started coming on before and after we started and turned off the car, which it never did before. I called the dealer and asked our rep and he said he wasn’t sure why the light would be doing that so I drove back to the dealer to have it looked at. one rep said I would need another appointment so I said I already told our rep we were on our way. Long story short our rep talked with a service guy and he told me the light is what was updated for the recall, that the parking break light now turns on as a precaution so the car does not roll away. Okay good to know. Would have been good to have been told this before or after our visit and for the rep to know so I wouldn’t have to have driven all the way back to the dealer. The rep did apologize that he wasn’t able to have told me before driving back because he wasn’t sure himself. So once again it would have been helpful if the reps were aware if the recall issue. Overall we’re pretty pleased with this dealership More
by josephgdeleon
Employees Worked With
Jeremy
May 26, 2024
SAM! Cannot say enough good things about this guy. We've been in communication for the last few months about a new vehicle purchase. We ran into him in Ma Cannot say enough good things about this guy. We've been in communication for the last few months about a new vehicle purchase. We ran into him in March at the dealer ship and he showed us so many vehicles. What stood out the most was how he didn't pressure us the entire time. He didn't come off as a sales man, he came off as a person. He was knowledgeable about the vehicles and patient with us asking g a million questions. We ended up waiting for the 2025 hybrid sorento that wasn't in stock until late April. He would still check in periodically, but keep it super casual and again DIDNT PRESSURE ME! He knew we were locked in! I had been scrolling through the Kia website and had so many dealerships reach out but i was persistent on working with him because he was so great. Fast forward to yesterday, he found the literal car of our dreams. Safe to say we are in love with this vehicle. He 100% delivered the utmost satisfaction. We had other choices in mind like Honda, but besides falling in love with the car, we definitely chose Kia because of the outstanding customer service with Sam. Thank you for everything! More
by rigotapia
