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Garden Grove Kia

Garden Grove, CA

4.7
3,390 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,390 reviews

December 04, 2024

Very good customer service. The service writer Web and Service manager were very accomadating to my issues. More

by mikehole1963
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
Dec 05, 2024 -

Garden Grove Kia responded

Mike, we're delighted to hear that Web and our service manager provided you with accommodating customer service at Garden Grove Kia. Thank you for sharing your experience!

December 04, 2024

Not happy it all they were rude to clients , no empathy, no explanation ,and waited 2 hours More

by yaniraalex
Service Price Transparency
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Recommend Dealer
No
Employees Worked With
No mane
Dec 11, 2024 -

Garden Grove Kia responded

We strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. If you're willing to give us another chance, I want to see what I can do to earn back your business. Please reach out to me when you have a moment. Thank you, Craig Atchison - Service Manager - 714-823-4949

December 03, 2024

We consistently receive top-notch service. Don’t have to wait long. Everyone displays courtesy and provides expert assistance. More

by kmnbooks
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 03, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Garden Grove Kia consistently provides top-notch service and expert assistance. We appreciate your support and look forward to serving you again soon!

December 03, 2024

Well I ended up trading my car for a new car, but Luis in Service was awesome earlier in the day when I checked my car in for service. I strongly recommended Kia Garden Grove. More

by Sluggo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
Dec 03, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided awesome service during your visit at Garden Grove Kia! Thank you for recommending us, and we hope you're enjoying your new car.

December 03, 2024

Javier S. made our car-buying experience seamless from start to finish. He was incredibly accommodating to all our requests, patiently answering every question More

by Marvin Soriano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Santos
Dec 03, 2024 -

Garden Grove Kia responded

Marvin, we're delighted to hear that Javier provided such a seamless and stress-free car-buying experience at Garden Grove Kia. Thank you for highlighting his dedication and professionalism - we'll be sure to pass along your kind words!

December 03, 2024

I had an outstanding experience buying a new car from Garden Grove Kia. Andrea was very friendly and knowledgeable, walked me thru the entire process, and has stayed in touch to make sure everything is o More

by Sluggo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
Dec 04, 2024 -

Garden Grove Kia responded

It's fantastic to hear that Andrea and Kenny made your car-buying experience at Garden Grove Kia so positive! We're glad they provided such friendly and knowledgeable service. Enjoy your new ride, and thank you for choosing us!

December 02, 2024

They were quick and kept in touch with me about my vehicle which I like. More

by jaimeewilkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Garden Grove Kia responded

We're delighted we could deliver an excellent experience! - Garden Grove Kia Team

December 02, 2024

Eric was great! Loaner car was available and made the experience easy. My car is now running much better. More

by Stephanvanasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramirez
Dec 02, 2024 -

Garden Grove Kia responded

We're delighted to hear that Eric and the team at Garden Grove Kia made your experience smooth with a loaner car. Thanks for sharing your positive feedback!

December 02, 2024

Luis at the service center was well organized and very efficient. He kept me informed every step of the way of the status of my vehicle. I was very pleased with not having to wait for help and how quick More

by KORI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 03, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided such efficient and organized service at Garden Grove Kia. Keeping you informed and minimizing wait times is our goal, so we're glad your experience reflected that. Thank you for sharing!

December 02, 2024

Customer service was great. The rep was friendly and knowledgeable. They assisted me right away and hassle free. More

by mary_elizalde22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 03, 2024 -

Garden Grove Kia responded

Mary, we're delighted to hear that you had a hassle-free experience with our team at Garden Grove Kia. Thank you for sharing your positive feedback!

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