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Garden Grove Kia
Garden Grove, CA
3,433 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,433 reviews
July 13, 2024
Juan Campos had the car we were looking for. Showed us and explained all of the functions on the car. Got us set up for our first service appointment and the maintenance schedule. Explained and Showed us and explained all of the functions on the car. Got us set up for our first service appointment and the maintenance schedule. Explained and got the phone apps working great. Aldo and Shatsa were great also. More
by dragonsagede
Employees Worked With
Aldo, Shatsa
July 05, 2024
To start - this is the 2nd time in my life I've taken the time to write a negative review. I'm not "that person". But they sent the request, so here goes. Chad in Sales nice enough, but as soon as the sa time to write a negative review. I'm not "that person". But they sent the request, so here goes. Chad in Sales nice enough, but as soon as the sale was "done", that's where the good parts of this dealership experience ended. Two specific issues when purchasing my brand new Forte GT. 1. The remote start wasn't functioning on either of the new FOBs. I tried to troubleshoot this myself, thinking it may be user error, and it's definitely a sure that isn't functioning properly. Brought this up to both Chad (Sales Manager) and Paul (Finance Manager), they said to ask the service department. As instructed, I went to the counter as and the service person looked at me like I was from Mars! He asked me to pull my car around, I did, then he walked right past, didn't say a word and did acknowledge the conversation's we had 2 mins before. 2. Financing has been a MESS! I get it, my credit isn't the best it's ever been, but that's why I'm paying a high interest rate AND I had a preapproval with another bank before I walked in the door. But I trusted in the process and let them push toward Kia Financial. So far, I've had to go all the way to Garden Grove (30 min drive) to sign a new finance agreement. Then had to go over all of my personal information for 3rd time over the phone (mind you, I provided 3 months worth of BANK STATEMENTS & incoming documentation). NEXT was an interview with Kia America Financial? This is a new thing!? Don't tell people - "You're all set" when clearly we're not. To date, 3 weeks after "buying" my new car, - No attempt to fix the FOB issue - No confirmation that the loan is in place and truly approved - The bank for my trade-in has no idea that my previous car was traded in AND they are expecting a monthly payment from me. Two starts for Chad being a cool "no pressure" sales guy, but GG Kia definitely needs to training on transparency and follow through. More
by DSMITHSJC
Verified CustomerJuly 03, 2024
They helped me with my car and were very nice. I still have to wait for the ordered part to arrive so no service has been done on my car yet. With that being said, when My car was returned, I foun I still have to wait for the ordered part to arrive so no service has been done on my car yet. With that being said, when My car was returned, I found nail clippings on my passenger seat. Thats very unprofessional and just plain disgusting. I have no idea who could’ve done it but I hope it doesn’t happen to anyone else. More
by Alan
Employees Worked With
Luis
June 26, 2024
Car shopping can be stressful; but my daughter and I were lucky enough to have Javier Santos help us with our needs and we ended up walking out with two vehicles! Javier is awesome! He took such great care o lucky enough to have Javier Santos help us with our needs and we ended up walking out with two vehicles! Javier is awesome! He took such great care of everything that we felt we left with a new friend as well. More
by hurricaneloca
Employees Worked With
Javier Santos, Paul Park
