Garden Grove Kia

Excellent Service! Class organization all the way. Super nice, efficient, clear and friendly. We worked with Stella... best sales experience We’ve ever had. Knowledge Class organization all the way. Super nice, efficient, clear and friendly. We worked with Stella... best sales experience We’ve ever had. Knowledgeable, friendly, and kind. 2nd purchase from this dealership and will absolutely return. More

Finally! James was super helpful and was really nice! Best Kia I have been to and feel great about my new car! No BS finally and I visited four other dealershi James was super helpful and was really nice! Best Kia I have been to and feel great about my new car! No BS finally and I visited four other dealerships that were trying to scam me with fees or up sell me on a car I did not want. More

Awesome Sales Woman Khristina is amazing! Made the whole process fast and trouble free. I’ll be telling my friends and family to come see her at Garden Grove Kia. Khristina is amazing! Made the whole process fast and trouble free. I’ll be telling my friends and family to come see her at Garden Grove Kia. More

Very Helpful and Made my life easier! The whole team was very helpful and made my whole experience of buying my second car from them easy! Shoutout to Roy for being the one to sell me a ca The whole team was very helpful and made my whole experience of buying my second car from them easy! Shoutout to Roy for being the one to sell me a car both times!! 🤣✨ More

They won't fix a simple problem I have a problem with my windshield from day one. So now I received a call from the service manager and he stated that the factory said no, so when I I have a problem with my windshield from day one. So now I received a call from the service manager and he stated that the factory said no, so when I asked what the dealership was going to about the issue and the service manager stated they are not going to do anything because the factory won't pay them... So I would HIGHLY RECOMMEND HUNTINGTON BEACH KIA ON BEACH BLVD... More

Shameful liars and crooks I went here last Sunday to potentially buy my lease. The salesmen were very nice upon arrival, but once we were talking numbers, there was a lot not a I went here last Sunday to potentially buy my lease. The salesmen were very nice upon arrival, but once we were talking numbers, there was a lot not adding up. I understand there will be higher costs once I buy my lease, but this was ridiculous. With the numbers they gave me, it would have tacked on another 8 grand to be paid off in 6 years. I already had my car half paid off so it would have been like buying it all over again. They spoke to me and my father like we were stupid and didn't understand what they were telling us. We understood what they were saying, but we could also see that they were trying to swindle us for more money. They had my keys so I politely asked for them so I could leave. They kept me there for another 20 minutes. They kept going back inside the dealership and sent a different salesman to talk to me. One of the salesmen was so rude to my father and raised his voice at him simply because we didn't agree with him. These salesmen are not good people. They're money grubbing and just looking for ways to cheat people out of their money or try to force you into a deal you don't want. I overheard a nearby salesman talking to a client and he was being incredibly condescending and insulting. They have called me every day trying to get me to use their services. But I would never give this place the time of day again. I went to Huntington Beach Kia and they were amazing. I got a great deal and they told me that the "fees/taxes" that Garden Grove Kia was adding to my bill didn't exist! I wouldn't trust this place. I am not recommending it to anyone. More

Discriminatory Liars! We agreed over the phone with Jayed, so I'll drive in the morning from LA to buy the car with $3K on my credit card and the remaining with personal We agreed over the phone with Jayed, so I'll drive in the morning from LA to buy the car with $3K on my credit card and the remaining with personal check. Upon finalizing the deal they wanted to run my credit?! For what?? I'm paying it in full, I don't need a loan. They started changing terms every 2 minutes from that point on. The guy from finance department stated that he had to make sure that I'm who I said I was and that I wasn't a terrorist. So for that he had to run credit check. He had no slightly idea how "Patriot Act" and "OFAC" list work. You don't need social security number to check OFAC list you so-called "finance specialist". He stated that credit check will lower my score for just 1-2 points: another Lie. I worked for the bank before and inquiry will lower my score from 5-15 pints, plus if I don't get the loan after inquiry, it will limit my ability to get credit anywhere else in the future. This finance guy is so far from any finance knowledge. Co my DL, credit cards and US citizen passport are not enough for establishing identity at this dealership, but it's good enough for everything else. Furthermore is worst, they wanted cashiers check and they started accusations like, what if your check bounces, what if you dispute the credit card charge etc. They treat you literally as Criminal like if you're trying to commit the crime by buying the car. I advised that I can bring cashiers check from local bank, but Jayed stated that cashiers check can be cancelled too. How low can someone go with these type of statements?! I offered them to keep the car until all payments are cleared, but it wasn't enough too. Manager Chad suggested to bring all in cash?! Really?! I have to walk around with 18K cash?! What kind of business are they running here?? Why do you have credit card machine and you stated that you can accept up to $3K by Credit card and the rest is personal check and now you want all in cash?! In reality they never cared about terrorism, "Patriot Act" and "OFAC", they didn't have even idea about IRS Form 8300 transaction report. Since when people trying to buy the car with CC and personal check treated like xxxxxxxxxx and criminals? This dealership is the worst in the nation - they will profile you then discriminate you, insult you all the way. Credi check for "Patriot Act" and "OFAC" reasons are illegal! Keep that in mind. You are DISCRIMINATING and YOU are PATHOLOGICAL INCOMPETENT LIARS! More

Worst experience ever First, I get an email with a quote of MSRP $22,052 for the 2018 Kia Optima EX with panoramic sunroof. So, I called them and confirmed its availability First, I get an email with a quote of MSRP $22,052 for the 2018 Kia Optima EX with panoramic sunroof. So, I called them and confirmed its availability drove 65 miles to the dealership. When I finally get there, they told the car was sold. Which was okay with me. Then they didn't have and model with in the same trim and specification I was looking for so they tried selling me a full-loaded model which would have exceeded my budget by at least $10,000. The sale person was so rude and aggressive when I said no I won't be considering this trim. I said I wanted the EX or the S 2018's trim (which they didn't have) and he said I get you that for the price you are looking for if I buy it today. So I asked him show me where is the car. He later pressed that he has control over Kia inventory all over US and can get me one if I agreed to work on the number. I told him how can I buy something that's worth so much amount of money without even looking at it. He still pressed aggressively saying no we have to do this first in order to give you numbers. I just left the dealership at that point. With that attitude and approach, I don't think I will even buy a car even if they were to eventually give a deal. To my point, when you buy something that's worth $25K you want to see it and then work on numbers if you like it. No point in wasting time. More

Sold a car with a lot of problems they refused to fix Unbelievable. I was going to give them 4 stars at first but my experience with them has gotten worse and worse. After they started hanging up on my ca Unbelievable. I was going to give them 4 stars at first but my experience with them has gotten worse and worse. After they started hanging up on my calls, I decided to leave a 1 star review. We bought a car from their used car lot in late February and noticed that the windshield had a small crack in it before buying it. When we asked if they could fix the crack before selling the car to us they said they'd check with their service department and after doing that they said that the problem was too small for them to be able to fix. When I asked if they'd come down on the sale price a little they said the price was already as low as they could go on the car so we just said okay and ended up buying the car. In the first week of owning it, we started noticing more problems: a rear door lock that wasn't working with the power lock system -- we actually caught this problem during the test drive but I asked the dealer, "Oh, is the back door not opening because it's on child safety locks?" and he just sort of muttered "Yeah" and I took his word for it. Another thing we noticed was another small crack in the window that we had previously not seen because it was higher up on the front windshield. Finally, the interior dome light switch was broken and the light wasn't working. I called and asked if they could help with any of these problems and they had me come in to the service department. While at their service department I waited in the lobby while they ordered a repair ticket for me and then offered me a complimentary car wash. I said sure and he said it'd be about 30 minutes. I waited for 2 hours until the service employee finally realized or remembered that I was waiting, made a gesture like, "Oh xxxx, that's right!" when he saw me sitting there after 2 hours, and then they brought my car around, with no signs of having been washed. Okay, whatever, I was annoyed but this wasn't even the worst part. They called me up the next day saying that they couldn't do the repair because the 30-day-warranty only covers drive train. The funny thing is, I asked about a more comprehensive warranty package when I was trying to buy the car, the salesperson showed mild interest but never followed up with me. They seemed like they were in a hurry to sell me the car and get me out of there as soon as possible. For the repair problem, I spoke to their used car manager, Chad, who seemed like a dick and had an annoyed tone in his voice when helping me. In a condescending way he said that they wouldn't do the repairs for free but he would have the service department call me with a quote on a discounted rate. I think they tried to call me when I was at work, because I never heard from them and they didn't bother to leave a message. Now, two days ago when driving the car to work I went to use the power window and I heard a snap and the window fell down into the door! I can look past a couple windshield cracks, a rear lock and dome light not working, but this was sort of a big deal. I called them over the weekend but their service department was closed. They basically gave me a "dunno what to tell you" type response when I called, and said service would be open on Monday, which is now today. I tried calling today and as soon as I got through they picked up the phone and immediately hung up. I thought, "Okay, maybe they're on their lunch or something and not taking calls?" so I tried again an hour later and finally got through, "Hello?" someone answered, and before I could even reply they hung up. Terrible experience dealing with these people. At this point they've created such a hostile and untrustworthy customer service environment that I don't even want them to do the repairs, even if they offered to do them for free. More

Solid service and care care Called the day before I needed to bring my 2017 Kia sportage, set up an appointment, and ended up bringing it in early the next day. They took my car Called the day before I needed to bring my 2017 Kia sportage, set up an appointment, and ended up bringing it in early the next day. They took my car and got the first routine maintenance check done and called me right away. The service guys are all nice and take a minute to not just talk about the car, but a little general talk so it's not like dealing with a robot. Got my car back all checked up, oil changed, cleaned inside and out and whatnot, in a reasonable amount of time. Over all a good start for the place I just got my car at! More