Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Garden Grove Kia
Garden Grove, CA
3,324 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,324 reviews
January 30, 2020
HOT MESS-as a first time buyer I had a two day car shopping experience. I only returned the second day because I sales manager and sales person had promised me amazing things. I was I had a two day car shopping experience. I only returned the second day because I sales manager and sales person had promised me amazing things. I was sold came back the next day with my brother to co-sign. THANK GOD he was with me.. the moment we were moved to financer, EVERYTHING that was promised was thrown out the window, however some accommodations were made. I should have not signed and left. But I am happy with the car, just not my first car buying experience. I must add that a couple days later, they mailed me my contract. A simple mistake was made, from the person that had mailed me the contract. Whom ever mailed me the contract had accidentally attached a mans credit score, on that paper it had his credit score and full name. It could have been a huge mistake if this was mailed to the wrong hands…. p.s I shredded the mans paper work... More
by elizabeth.gomez
Verified CustomerEmployees Worked With
Bryanna Crawford
January 30, 2020
Long Wait and Finance Issues After three and a half hours at this location, our paperwork was finally drawn up. I purchased my 2016 Kia that I had previously leased. Paul did not After three and a half hours at this location, our paperwork was finally drawn up. I purchased my 2016 Kia that I had previously leased. Paul did not go over financing options with us and after such a grueling wait. I did not ask for details. I have excellent credit but ended up with a 5.9 percent finance charge and 6 more years of payments. 9 years of payment for a 17,000 car. Won't do that again! Billy did not show up on time for our appt. so James assisted us and was very professional. More
by KACARLL
Employees Worked With
Paul in Financa, James Allen, Billy Cummings
January 21, 2020
Very Bright young man and very out spoken went out of his way to make sure that the deal went thought ! Thank you Justin have a bless one !! way to make sure that the deal went thought ! Thank you Justin have a bless one !! More
by shawntawhite1
Employees Worked With
January 20, 2020
Abby has excellent customer service skills! She was very patient and made sure we got the car we wanted! I would definitely recommend visiting Abby along with the other members of her team at Garden Grove K patient and made sure we got the car we wanted! I would definitely recommend visiting Abby along with the other members of her team at Garden Grove Kia! Thank you Abby and GGK! More
by ldchancy_rn
January 19, 2020
Abby and Bryanna went above and beyond to ensure I got the car I wanted. Easy to communicate with and quick response. They worked with my budget without compromising in quality and were extremely friendly the car I wanted. Easy to communicate with and quick response. They worked with my budget without compromising in quality and were extremely friendly throughout it all. I am so thankful for these girls for helping me get the car I wanted and making it incredibly stressful free. Thanks again for taking care of me and my fam!!! More
by Amanda
Employees Worked With
Abigail Nichols Nichols, Bryanna Crawford
January 18, 2020
Relatively painless to negotiate the deal. Quick to respond to resolve some issues with the purchased vehicle. Could have been better if the dealer were open to price negotiation. respond to resolve some issues with the purchased vehicle. Could have been better if the dealer were open to price negotiation. More
by J LEE
Employees Worked With
January 16, 2020
My wife and I drove from san bernardino, to Garden grove, because of our sales representative, Abby Nichols, we cant say enough good things about her, we found the car online, by afternoon we were d grove, because of our sales representative, Abby Nichols, we cant say enough good things about her, we found the car online, by afternoon we were driving it home, with the most minimal down payment, and with fair credit score, she made my buying expierience worth driving 1 hour away, , ask for Abby Nichols, More
by bornagain_lourdes
Employees Worked With
Abigail Nichols Nichols
January 05, 2020
James made buying a car a great experience James Allen was very professional and at the same time treated us like family. He was very knowledgeable with all the vehicles on the lot/remote lot. James Allen was very professional and at the same time treated us like family. He was very knowledgeable with all the vehicles on the lot/remote lot. James was patient with us and gave us plenty of privacy when we asked for a minute to discuss our options. At no time did we feel pressured or rushed. The negotiation process was truly hassle free. Thanks to Paul in finance, the paperwork process was quick and easy. This is the 2nd car we purchased from Garden Grove KIA in the last 6 months. Sales people like James and Ed Villa (our last sales person) are the reason we will buy our next car from Garden Grove KIA. Thank you James. More
by Guy with mean wife
Employees Worked With
Paul Park, James Allen
December 31, 2019
Awesome dealer, really friendly James was a really friendly and helpful sales representative, he was really patient with our process and made sure that we got what we needed? James was a really friendly and helpful sales representative, he was really patient with our process and made sure that we got what we needed? More
by Blandina.fregoso
Employees Worked With
James Allen
December 30, 2019
Excellent Service! Class organization all the way. Super nice, efficient, clear and friendly. We worked with Stella... best sales experience We’ve ever had. Knowledge Class organization all the way. Super nice, efficient, clear and friendly. We worked with Stella... best sales experience We’ve ever had. Knowledgeable, friendly, and kind. 2nd purchase from this dealership and will absolutely return. More
by CJCan
Employees Worked With
Estela Ayon
