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Garden Grove Kia

Garden Grove, CA

4.7
3,335 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,335 reviews

May 25, 2020

Awesome customer service. Kadin knew everything about the stinger I wanted. Best car buying experience I’ve ever had. Highly recommend anyone to shop at Kia Garden Grove. More

by perez.juan7793
Recommend Dealer
Yes
Employees Worked With
Kadin Espinosa
May 26, 2020 -

Garden Grove Kia responded

Thanks for reviewing Garden Grove Kia! We're thrilled to hear that you enjoyed your experience with our team and hope that you love your new vehicle!

May 25, 2020

Great service, everyone was very friendly and accommodating. Abby was great to work with and was understanding and patient while we thought about the best option for us. Love the 2018 Stinger! Ke More

by Tamon
Recommend Dealer
Yes
Employees Worked With
Abigail Nichols Nichols
May 26, 2020 -

Garden Grove Kia responded

Thank you for reviewing Garden Grove Kia! We wish you safe travels in your 2018 Kia Stinger!

May 25, 2020

Bad Experience The staff at the service desk do not look up or acknowledge you when you arrive. I was brushed off when I tried to explain the reason I was there - th More

by KACARLL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't recognize the name of the person who we dealt with
Jul 28, 2020 -

Garden Grove Kia responded

We would never want our guests to feel this way and I'm so sorry that the service you received wasn't up to our five-star standards. I'd like to make sure that these issues are addressed, but I will need to know who you worked with. Would you please call me when you have a moment so we can discuss this together? Thank you, Mike Mosier - General Sales Manager - (714) 823-4949

May 22, 2020

This is the 3rd time that I leased a vehicle at this location, is this have been the easiest one, and faster one. Thank you! More

by EDUARDOCUPONES
Recommend Dealer
Yes
Employees Worked With
Other Employees : James Allen, Estela Ayon
May 22, 2020 -

Garden Grove Kia responded

Thank you for the stellar review, Eduardo! We are delighted to have earned your business a 3rd time at Garden Grove Kia and we look forward to working with you next time. Safe driving!

May 21, 2020

Best car buying experience from internet negotiation to purchasing at the dealership. Excellent customer service. I would highly recommend Garden Grove Kia to any one. More

by Lois
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy, Kadin Espinosa
May 21, 2020 -

Garden Grove Kia responded

Thank you for reviewing Garden Grove Kia, Lois! We're pleased to hear that our team treated you to the excellent customer service that we strive for. Safe travels in your new ride!

May 21, 2020

Always a pleasure Brought my vehicle in for scheduled service. As always, I was greeted by a super friendly staff member and tended to right away. The service rep who More

by ogmoflicky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I cant remember the Service Rep's name
May 21, 2020 -

Garden Grove Kia responded

We couldn't ask for better feedback than this! We are elated that you enjoyed your visit with us at Garden Grove Kia and we're excited to see you back for your next service appointment. Thank you for the generous recommendation!

May 18, 2020

Very disorganized . Kidan was very polite and accommodating. . I had set up an appt at 11 Abbey texted and said if we can come in at 1115 . I came at 11 didnt mine waiting 1130 she came up and sa More

by BAYBONZON
Recommend Dealer
No
Employees Worked With
Chris Mcgregor, Abigail Nichols Nichols, Kadin Espinosa
Jun 20, 2020 -

Garden Grove Kia responded

Hello Baybonzon, Thank you for your feedback. We apologize for the difficulty you experienced while you visited our store. Here at Garden Grove KIA we are always looking to improve our procedures and practices and take this sort of feedback seriously. Congratulations on your KIA purchase, and welcome to the family. Thank you, Garden Grove KIA

May 18, 2020

Awesome dealership to do business with, bought my second car from Ggkia. Managers are super friendly. Thank you chad Clarke for helping me get the right car and the right payment. More

by EXTORREZ
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Garden Grove Kia responded

We appreciate your positive feedback! Thanks for your continued support of Garden Grove Kia. Enjoy your new car!

May 18, 2020

Hello, my experience with Kia was super! Sales person did a great job! I was in and out with purchase of my vehicle in less than 1 hour!! More

by hoaipham67
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor
May 18, 2020 -

Garden Grove Kia responded

Thank you for taking the time to review Garden Grove Kia! We're so glad to hear that our team got you on the road in a new vehicle. Congrats & safe travels!

May 18, 2020

Coming in to Garden Grove Kia was a very good decision. Very nice people and made my new car purchase very easy. I’ve been a loyal Kia owner for the past 6 years and will never drive another car. Once you’ More

by cbarkho
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny , Kadin Espinosa
May 18, 2020 -

Garden Grove Kia responded

Thank you for the 5-star review! We are so glad you had a good experience working with our team at Garden Grove Kia. We hope that you continue to enjoy your new car!

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