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Garden Grove Kia
Garden Grove, CA
3,335 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,335 reviews
June 18, 2020
2018 Kia Soul Plus I had the best sales team of Kadin Espinosa & Andrea Biggers, plus the finance manager Kenny Seo was so helpful in keeping my payments where I wanted I had the best sales team of Kadin Espinosa & Andrea Biggers, plus the finance manager Kenny Seo was so helpful in keeping my payments where I wanted them to be. The Dealership was clean, practiced social distancing and everyone had on masks, so I felt safe. I would definitely refer my friends and family to this dealership. And absolutely LOVE my Kia Soul More
by lollywilkerson
Verified Customer
June 16, 2020
E.T. was a great help picking out a new car to replace my expired lease. He showed me cars that were in my budget and looked for any possible rebate! Greatly appreciated! Justin helped us out with the delive expired lease. He showed me cars that were in my budget and looked for any possible rebate! Greatly appreciated! Justin helped us out with the delivery of the car and explained all the cool features and even showed me how to connect my cell phone! More
by TEZGRAFFIX
June 15, 2020
Good Sales / Poor Management Salesman was helpful. Took 2 hours to finalize paperwork after we agreed on a price in 15 minutes. Covid 19 was blamed for personnel shortage. We we Salesman was helpful. Took 2 hours to finalize paperwork after we agreed on a price in 15 minutes. Covid 19 was blamed for personnel shortage. We were the only people in the showroom buying a car. More
by HOWARDkaplan42
June 15, 2020
GG Kia is very pushy. I went there for an oil change and told the lady helping me that I only wanted an oil change. They began to keep insisting that I pay for more. They even had a service manager come fin told the lady helping me that I only wanted an oil change. They began to keep insisting that I pay for more. They even had a service manager come find me inside and ask me why I didn’t want any other service. 2nd, when I got home I let my car sit for a couple hours and rechecked my oil. IT WAS DIRTY! Do you guys not flush out the old oil? I will not be back to this location. More
by JR.Ernst7
Employees Worked With
N/A
June 15, 2020
It was a quick visit. I was greeted with a friendly smile. Alexis took care of me and reached out with a suggestion. Car is back to normal. Thank you! smile. Alexis took care of me and reached out with a suggestion. Car is back to normal. Thank you! More
by krabbylyon
Employees Worked With
Alexis
June 13, 2020
Had to work to get them to match pricing from another dealer. When we went to ;pickup car they indicated that their washer was broken. dealer. When we went to ;pickup car they indicated that their washer was broken. More
by kiadude
June 11, 2020
12K service finish 12K service in one hour. nice and clean waiting area. i will recommend my family, friends to go there and buy cars. so far very good finish 12K service in one hour. nice and clean waiting area. i will recommend my family, friends to go there and buy cars. so far very good More
by Hanaken
Employees Worked With
Alexis
June 11, 2020
I have an incredible experience with kia in Garden Grove this past week. Estela is sales was extremely professional and patient with me while I decided on which car to purchase. She went above and beyond to this past week. Estela is sales was extremely professional and patient with me while I decided on which car to purchase. She went above and beyond to help me. I recently brought my car in to kia service and was helped out by Alexis in services. Alexis answered all my questions and followed up with me during the service of my vehicle. I felt that I was given some of the best customer service and look forward to servicing my vehicle with kia in the near future as I was helped out by people who take so much pride and care in their jobs!!!! More
by will1428
Employees Worked With
Alexis diaz, Estela Ayon
June 11, 2020
Alarm was going off Nice, Clean, well organized and all of the Employees from Sales to service are very nice to work with and we will be Referring business in the future Nice, Clean, well organized and all of the Employees from Sales to service are very nice to work with and we will be Referring business in the future More
by GUY8
Employees Worked With
Kadin Espinosa
