Garden Grove Kia

The dealership itself was nice and clean. I had my car serviced here. Came in to get a diagnostic. Was told it could take 4 to 6 hrs to wait and they would have only provided a ride if you li I had my car serviced here. Came in to get a diagnostic. Was told it could take 4 to 6 hrs to wait and they would have only provided a ride if you live within 5 miles. So I was told I can rent a car if I didn't want to wait. I called the nearest Enterprise and went to get my own car then back again to transfer my belongings over to the rental. I didn't know how long it would take to get my car fixed. The next day I do not hear from service department so I called and they said my car wasn't even looked at yet. For the next 5 days I had to play phone tag with the girl at enterprise and the service guy. There was never a day where he reach out to me first. I was frustrated and didn't know how long to keep my rental for. I'm doing all the work and asking all the questions. I do not know how much I'm allowed to to spend a day on my rental to get a reimbursement and don't get me started on how many hoops I have to jump thru just to call the department that handles that. I will not see my money for at least 90 days and I was finally provided a loaner car after about 6 days. Then it took another week to have my car fixed. I'm not writing because I'm an unsatisfied customer. I am happy my car is back and fixed. But Kia can have a better protocol of how they handle long services. Be more thorough with your customers, don't be so vague about how easy it is to get a rental, give realistic times and quotes. I think this is pretty standard for more service departments from what I gather. Once again, not unhappy but just some constructive criticism. More

Excellent service very professional car drives like new i will buy my next car grom them for sure. will buy my next car grom them for sure. More

So far so good. .the way you guy work kinda fast..thank you anyway..the best to you .the way you guy work kinda fast..thank you anyway..the best to you More

Eric served me and he was great! The communication was great and the service was quick and efficient. The communication was great and the service was quick and efficient. More

By far the most amazing, nicest human beings at a car dealership I've met. We weren't rushed, we were asked lots of questions to make us feel comfortable. Coming in with three boys is always stressful bu dealership I've met. We weren't rushed, we were asked lots of questions to make us feel comfortable. Coming in with three boys is always stressful but they made it easy for my husband and I. We ended up getting a Kia carnival hybrid! Absolutely obsessed. We love garden grove Kia so much, we will be back in a few months to trade our other car in for a Kia! We use to be Toyota lovers. We're now turning into a Kia family. More

Juan was super informative and everyone at the dealership was friendly and helpful. The experience of buying a car, and I've had many was top notch. was friendly and helpful. The experience of buying a car, and I've had many was top notch. More

Service was efficient and the Service Representative Web was friendly and explained what would be done during the service and advised me of future needs. I have typically had a good experience at Garden Gro was friendly and explained what would be done during the service and advised me of future needs. I have typically had a good experience at Garden Grove KIA. More

Thank you Juan For helping me To find a car for work and The excellent service that you Provide me The excellent service that you Provide me More

Legendary experience! Rebecca was awesome. Quick and efficient. Would highly recommend. Will be back in a couple years to see Rebecca for sure! Rebecca was awesome. Quick and efficient. Would highly recommend. Will be back in a couple years to see Rebecca for sure! More

The experience was fast and easy. Sales associate was great. Whole process took about 2 hours Sales associate was great. Whole process took about 2 hours More