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Garden Grove Kia

Garden Grove, CA

4.7
3,431 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,431 reviews

October 03, 2024

David Sushch is the only reason we purchased again from Kia Garden Grove. His communication, service, prompt responses, good information, and willingness to work for us are nothing short of amazing. I re More

by latinsagartan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Sushch
Oct 03, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us at Garden Grove Kia! We're delighted to hear that David's exceptional service and dedication made such a positive impact on your purchase. We look forward to welcoming you back in the future!

October 02, 2024

ET gave excellent customer service and went above and beyond to help me get the exact car I wanted. ETs professionalism, honesty, and communication was Outstanding. Thank you again! More

by nmlipari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Garden Grove Kia responded

Thank you for the wonderful feedback! We're delighted to hear that ET provided outstanding service and helped you find the perfect car at Garden Grove Kia. Enjoy your new ride!

October 02, 2024

Great experience and very friendly. Everybody in the dealership, very professional, and very caring. Highly recommend to friends and family. More

by landerose10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Dennis
Oct 02, 2024 -

Garden Grove Kia responded

We're delighted to hear you had a great experience with our team at Garden Grove Kia! Thanks for recommending us to your friends and family. We appreciate your support!

October 02, 2024

Excellent service i am very pleased with the service i received at Garden Grove Kia More

by trind5307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
Oct 02, 2024 -

Garden Grove Kia responded

Thank you for the five-star review of Garden Grove Kia! See you next time!

October 02, 2024

They were very polite and accommodating. They had good customer service. Very nice people. Really. More

by marcus4real
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory
Oct 03, 2024 -

Garden Grove Kia responded

Thank you for your confidence in Garden Grove Kia, and for your business. We are grateful to have you as a customer!

October 01, 2024

Been in 4 times for the exact same problem spent $5500. 00 and still have the same problem. Kia has no idea what is wrong with the car just keep getting the run around the service manage would not even come More

by cherylkelsheimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor
Nov 15, 2024 -

Garden Grove Kia responded

Cheryl, I'm truly sorry to hear about your ongoing issues and the lack of communication from our team. This is not the level of service we strive for, and I would like to personally assist you in resolving this matter. Please reach out at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

October 01, 2024

The entire team from sales to finance was very helpful and made the car purchase easy and quick to complete. More

by eas0569
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Campos
Oct 01, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience! We're delighted to hear that our team at Garden Grove Kia made the car purchase process smooth and efficient. Enjoy your new vehicle!

October 01, 2024

Best car buying experience I have ever had! I will definitely recommend to my friends and family. More

by lyndacullen7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Park
Oct 01, 2024 -

Garden Grove Kia responded

Congrats on your new car, and thank you for recommending Garden Grove Kia! We hope you enjoy your new ride.

September 30, 2024

Joshua was amazing, Great experience, he was very knowledgeable and didn’t play game, I am very satisfy with the all epxperience More

by julien.marche
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua
Sep 30, 2024 -

Garden Grove Kia responded

Julien, we're jazzed to hear that Joshua provided you with a 5-star experience at Garden Grove Kia! Thank you for sharing your positive feedback and enjoy the ride!

September 30, 2024

I’ve had nothing but positive words for Garden Grove Kia. From Sales, Financial, and Service, everyone is so friendly and helpful. More

by wfclauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in Service
Sep 30, 2024 -

Garden Grove Kia responded

Thank you for sharing your positive experience with Garden Grove Kia! We're delighted to hear that our Sales, Financial, and Service teams have been friendly and helpful. We appreciate your support!

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