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Garden Grove Kia

Garden Grove, CA

4.7
3,425 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,425 reviews

October 17, 2024

My experience was great and convenient. They completed the things I went in for and top it off with a car wash. I waited in the customer area and was able to get lost into some personal thi More

by lindascooley
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Chris Franklin
Oct 18, 2024 -

Garden Grove Kia responded

We're delighted to hear that your visit was both convenient and satisfying at Garden Grove Kia! It's great to know you enjoyed the added car wash and had time for personal tasks while waiting. Thank you for sharing your experience with us!

October 17, 2024

Web is prompt, knowledgeable, helpful. Resolved our issues as thoroughly and quickly as possible. Happy customers More

by kcakes
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Web: service advisor
Oct 18, 2024 -

Garden Grove Kia responded

We're delighted to hear that Web provided prompt and knowledgeable service at Garden Grove Kia! Thank you for sharing your experience, and we're glad you're happy with the resolution.

October 17, 2024

Although the Service representative was very knowledgeable on services requested, one of the services requested was not satisfactory. I set up my appointment to address the trunk latch recall is More

by anisha_williams
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
Nov 15, 2024 -

Garden Grove Kia responded

Anisha, I apologize for the inconvenience you experienced. We strive to ensure parts are available and ready for recall services, so it's disappointing to hear this wasn't the case. Thank you for bringing this to our attention; we'll work on improving our process. If there's anything else we can do or discuss further, please feel free to reach out. Chris McGregor - Sales Manager - (714) 823-4949

October 16, 2024

World class service from real people, no xx and shooting the facts straight. We didn't feel any pressure and the dealership is very nice, well organized. We purchased and leased 2 vehicles and the process w More

by MrBobBradley
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier
Oct 16, 2024 -

Garden Grove Kia responded

We're delighted to hear that Sam and Javier provided you with world-class service at Garden Grove Kia. It's fantastic to know the process was smooth for both your purchase and lease. Thanks for choosing us!

October 16, 2024

Great customer service. Staff was nice. Luis was very helpful with everything and answered all the questions I needed to know. More

by tasialauti
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Oct 16, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis and the team provided great customer service at Garden Grove Kia! Thank you for sharing your experience, and we're here if you have any more questions in the future.

October 16, 2024

Mr. Fox was very helpful. I enjoyed my trio to Garden Grove KIA. Thank you. More

by samleong8888
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Mr. Fox
Oct 16, 2024 -

Garden Grove Kia responded

Thank you for leaving Garden Grove Kia a five-star review! We are pleased to hear that Mr. Fox was helpful and ensured you enjoyed your experience.

October 16, 2024

Service at this Kia dealership is awesome. They went above and beyond the call of duty to ensure our happiness and satisfaction. Service Rep. Chris is a superstar. More

by musicmike714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris F. in Service
Oct 16, 2024 -

Garden Grove Kia responded

We're delighted to hear that Chris and the team at Garden Grove Kia provided you with exceptional service! Your satisfaction is our top priority, and we're thrilled we could exceed your expectations. Thanks for sharing this fantastic feedback!

October 16, 2024

They kind of mis-lead me with the advertised price and then when the deal was done it was about 5K more but I am happy with my car More

by lovetahaa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us at Garden Grove Kia. We apologize for any confusion regarding the pricing, but we're glad to hear you're happy with your car. If there's anything else we can do to assist you, please let us know!

October 15, 2024

Top notch service! I was in and out in under an hour. Jeremy was very nice and a true professional. These folks don’t forget the small stuff, like resetting the mileage More

by Imzadi62
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeremy ⭐️⭐️⭐️⭐️⭐️, Rebecca ⭐️⭐️⭐️⭐️⭐️
Oct 15, 2024 -

Garden Grove Kia responded

We're delighted to hear about your positive experience at Garden Grove Kia! It's fantastic that Jeremy and the team provided efficient service while attending to all the details. Thank you for choosing us, and we look forward to serving you again!

October 15, 2024

Great experience overall! Chris helped me and I felt very relaxed being there, the lounge was clean and had plug ins for my laptop so I could work while waiting. Overall a goo More

by carlymoreland3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris from Service
Oct 15, 2024 -

Garden Grove Kia responded

We're delighted to hear that Chris and the team at Garden Grove Kia made your visit enjoyable! It's great you found our lounge comfortable for working while waiting. Thanks for sharing your positive experience with us!

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