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Garden Grove Kia

Garden Grove, CA

4.7
3,421 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,421 reviews

October 20, 2024

Pretty quick service. In and out without much hassle. Clear explanation of what’s being done and the process of what is gonna be done. More

by MELG
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Dennis
Oct 21, 2024 -

Garden Grove Kia responded

We're glad to hear you had a smooth and efficient experience at Garden Grove Kia! Thanks for sharing your feedback with us.

October 19, 2024

Sam helped us throughout the purchasing process and he made sure to make it easy for us. We definitely recommend this dealership and Sam! More

by Satoru Yamaki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Garden Grove Kia responded

Satoru, we're delighted to hear that Sam made your purchasing experience smooth at Garden Grove Kia. Thank you for recommending us!

October 18, 2024

Great customer service. I received help from the moment I walked in the door. They called me the same day to let me know it was done. Will be going back because they had to More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 18, 2024 -

Garden Grove Kia responded

Alicia, we're delighted to hear that our team at Garden Grove Kia provided you with such attentive service. We look forward to welcoming you back and ensuring everything is taken care of under warranty!

October 18, 2024

Hello this is Alex giving a really really good comments to this dealer where I went and have everything super fast, all paperwork, the whole process was super quick Khris was super professional and she hel More

by alejandroflor74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Garden Grove Kia responded

Alex, we're delighted to hear that Khris and the team at Garden Grove Kia made your car-buying experience so efficient and enjoyable. Thank you for recommending us, we look forward to seeing you again!

October 18, 2024

All their sales personnel are very professional and kind. What I really like about the dealership was that their salesperson were not to pushy try to sale us their vehicle. We had time on our own to look ar More

by maricuica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Garden Grove Kia provided a professional and relaxed atmosphere. We appreciate your feedback and hope you enjoy exploring all the options we have available!

October 18, 2024

The sales person was outstanding and did not pressure me at all. The dealership was clean and tidy More

by SRJONES758
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Garden Grove Kia responded

We appreciate your business and your review! Thanks from the Garden Grove Kia Team!

October 17, 2024

My experience was great and convenient. They completed the things I went in for and top it off with a car wash. I waited in the customer area and was able to get lost into some personal thi More

by lindascooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Franklin
Oct 18, 2024 -

Garden Grove Kia responded

We're delighted to hear that your visit was both convenient and satisfying at Garden Grove Kia! It's great to know you enjoyed the added car wash and had time for personal tasks while waiting. Thank you for sharing your experience with us!

October 17, 2024

Web is prompt, knowledgeable, helpful. Resolved our issues as thoroughly and quickly as possible. Happy customers More

by kcakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web: service advisor
Oct 18, 2024 -

Garden Grove Kia responded

We're delighted to hear that Web provided prompt and knowledgeable service at Garden Grove Kia! Thank you for sharing your experience, and we're glad you're happy with the resolution.

October 17, 2024

Although the Service representative was very knowledgeable on services requested, one of the services requested was not satisfactory. I set up my appointment to address the trunk latch recall is More

by anisha_williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
Nov 15, 2024 -

Garden Grove Kia responded

Anisha, I apologize for the inconvenience you experienced. We strive to ensure parts are available and ready for recall services, so it's disappointing to hear this wasn't the case. Thank you for bringing this to our attention; we'll work on improving our process. If there's anything else we can do or discuss further, please feel free to reach out. Chris McGregor - Sales Manager - (714) 823-4949

October 16, 2024

World class service from real people, no xx and shooting the facts straight. We didn't feel any pressure and the dealership is very nice, well organized. We purchased and leased 2 vehicles and the process w More

by MrBobBradley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier
Oct 16, 2024 -

Garden Grove Kia responded

We're delighted to hear that Sam and Javier provided you with world-class service at Garden Grove Kia. It's fantastic to know the process was smooth for both your purchase and lease. Thanks for choosing us!

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