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Garden Grove Kia

Garden Grove, CA

4.7
3,405 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,405 reviews

October 22, 2024

They said a certain time and a certain amount and I paid what was quoted. Great customer service. More

by salinaz421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Oct 23, 2024 -

Garden Grove Kia responded

Thank you for sharing this 5-star review of Garden Grove Kia! We hope to see you again down the road!

October 22, 2024

Reception staff (Chris) is awesome. However, after the oil change on the vehicle, I noticed an oil leak, that was NOT before. Upon inspecting the oil pan seal bolt, it has been pressu More

by nellie1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris (cannot remember the last name)
Nov 15, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience. It's great to hear that the reception staff made a positive impression, but I'm sorry about the oil leak issue after your service. We take these matters seriously and would like to resolve this for you as soon as possible. Please reach out to me directly so we can address it properly. Thank you, Craig Atchison - Service Manager - 714-823-4949

October 21, 2024

They are honest, thorough, efficient and welcoming. It is easy to schedule appointments, and they always have the car ready when they say they will. And I want to give a special thanks to Luis, who has More

by pvhmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in Service
Oct 22, 2024 -

Garden Grove Kia responded

Thank you for highlighting the honesty and efficiency of our team at Garden Grove Kia! We're delighted to hear that scheduling appointments is a breeze and Luis has been providing outstanding service. We appreciate your support!

October 20, 2024

Everything went fast, no pushy salesperson. This is my second time buying at this dealership. More

by mslizziewithmarykay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo Gonzales (not listed as sales person)
Oct 21, 2024 -

Garden Grove Kia responded

Congrats on your new ride! We are lucky to have you as a loyal Garden Grove Kia customer and will pass your five stars to the team. Enjoy every mile!

October 20, 2024

Pretty quick service. In and out without much hassle. Clear explanation of what’s being done and the process of what is gonna be done. More

by MELG
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Dennis
Oct 21, 2024 -

Garden Grove Kia responded

We're glad to hear you had a smooth and efficient experience at Garden Grove Kia! Thanks for sharing your feedback with us.

October 19, 2024

Sam helped us throughout the purchasing process and he made sure to make it easy for us. We definitely recommend this dealership and Sam! More

by Satoru Yamaki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Garden Grove Kia responded

Satoru, we're delighted to hear that Sam made your purchasing experience smooth at Garden Grove Kia. Thank you for recommending us!

October 18, 2024

Great customer service. I received help from the moment I walked in the door. They called me the same day to let me know it was done. Will be going back because they had to More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 18, 2024 -

Garden Grove Kia responded

Alicia, we're delighted to hear that our team at Garden Grove Kia provided you with such attentive service. We look forward to welcoming you back and ensuring everything is taken care of under warranty!

October 18, 2024

Hello this is Alex giving a really really good comments to this dealer where I went and have everything super fast, all paperwork, the whole process was super quick Khris was super professional and she hel More

by alejandroflor74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Garden Grove Kia responded

Alex, we're delighted to hear that Khris and the team at Garden Grove Kia made your car-buying experience so efficient and enjoyable. Thank you for recommending us, we look forward to seeing you again!

October 18, 2024

All their sales personnel are very professional and kind. What I really like about the dealership was that their salesperson were not to pushy try to sale us their vehicle. We had time on our own to look ar More

by maricuica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Garden Grove Kia provided a professional and relaxed atmosphere. We appreciate your feedback and hope you enjoy exploring all the options we have available!

October 18, 2024

The sales person was outstanding and did not pressure me at all. The dealership was clean and tidy More

by SRJONES758
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Garden Grove Kia responded

We appreciate your business and your review! Thanks from the Garden Grove Kia Team!

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