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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,321 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,321 reviews

November 19, 2024

Joshua McCune the sell person did not disclosed available options of buying and leasing when asked. I consider that is dishonest practice! More

by datrhuynh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh McCune
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Nov 19, 2024 -

Garden Grove Kia responded

I'm sorry to hear about your experience with the lack of information on buying and leasing options. We strive for transparency in all our dealings, so this feedback is concerning. Please reach out if you'd like to discuss this further or have any other questions. Thank you, Chad Clarke - General Sales Manager - 714-823-4949 ext 262

November 18, 2024

Service was perfect very polite and friendly good communication and good options to cover the needs of my car. More

by jenny_larios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis from garden grove
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Nov 18, 2024 -

Garden Grove Kia responded

Jenny, we're delighted to hear that you had a perfect service experience with us at Garden Grove Kia! Thank you for your kind words and support.

November 18, 2024

Everyone was super helpful and nice the customer waiting area very clean was in and out in no time! More

by HECTORARRELLANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Fierros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Garden Grove Kia responded

Thanks so much, Hector. We look forward to your next visit to Garden Grove Kia!

November 18, 2024

The first time I called they said they would call me when the parts came in. Many months later I called since I hadn't heard back, and they got me in right away. Great Service fast and efficient. More

by kmullen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Nov 18, 2024 -

Garden Grove Kia responded

We're glad to hear that our team at Garden Grove Kia was able to assist you promptly and efficiently. Thank you for your patience, and we appreciate the positive feedback!

November 17, 2024

Best service department I've ever dealt with. Ordered the part's needed and called as soon as they came in. Installed the next day. Straight up guys! They are always willing to help with any issu More

by oohdebra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza 5 stars
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Nov 18, 2024 -

Garden Grove Kia responded

We're delighted to hear that our service department at Garden Grove Kia exceeded your expectations! It's great knowing we could assist you promptly and efficiently. Thank you for choosing us over Dodge, and we're here whenever you need assistance in the future!

November 16, 2024

Had a fantastic experience, no pressure and everyone was super nice. Javier and Sam were rockstar salespeople and it felt like working with a friend. More

by KristyARain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier
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Nov 18, 2024 -

Garden Grove Kia responded

Kristy, we're delighted to hear that Javier and Sam made your experience at Garden Grove Kia feel friendly and pressure-free. Thanks for sharing your positive feedback!

November 16, 2024

Great dealership, very nice and clean. Workers are nice and helpful. They provide great service! More

by young_gerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Nov 19, 2024 -

Garden Grove Kia responded

We are delighted to read your terrific feedback. Given the positive content of your review, it seems that your 1-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out. Thank you, Craig Atchison - Service Manager - 714-823-4949

Nov 20, 2024 -

young_gerardo responded

I apologize, I just fixed the feedback. Everything went great. The one star was a mistake…it’s 5 stars all the way!!!

November 15, 2024

Service advisor was extremely kind and polite , he answered every questions to the best of his knowledge and ability. More

by g.gonzal82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Nov 15, 2024 -

Garden Grove Kia responded

We're delighted to hear that our service advisor provided you with such helpful and courteous assistance at Garden Grove Kia. Thank you for sharing your experience!

November 15, 2024

Web was great. He explained what was going to happen and the approximate timeframe for completion and all expectations were met. Very pleasant environment to wait f More

by majcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
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Nov 15, 2024 -

Garden Grove Kia responded

Majcar, we're delighted to hear that Web and the team at Garden Grove Kia provided a pleasant experience during your visit. Thank you for sharing your feedback with us!

November 15, 2024

Chris is very amazing he is very informative and makes sure he takes great care of his customers. More

by lmulvihill951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service
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