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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,396 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,396 reviews

October 31, 2024

I was helped by the service representative named chris. He did a really good job in knocking some prices off for my 60,000 mile maintenance. More

by The Sperm mo-bile.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris from service
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Nov 01, 2024 -

Garden Grove Kia responded

We're glad to hear that Chris was able to assist you with your 60,000-mile maintenance at Garden Grove Kia. It's great when our team can provide excellent service and savings for our customers!

October 31, 2024

Good service, Kris was great and attentive as well as the other employees. Would recommend More

by ALEXISGONZALEZ76217
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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Nov 01, 2024 -

Garden Grove Kia responded

Thank you for sharing your recommendation of Garden Grove Kia! We're glad you can count on Kris and the team to provide top-tier service.

October 31, 2024

Great experience with Sam. Great customer service and professionalism. I will always come back here More

by zanieraldo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Garden Grove Kia responded

We're elated to hear that our team demonstrated our commitment to customer service! Thank you for your loyalty to Garden Grove Kia.

October 31, 2024

They were very straight forward and honest. Honored a deal we made ove email. The salesperson Elmer Miranda was top notch More

by tomb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elmer Miranda
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Nov 01, 2024 -

Garden Grove Kia responded

We're delighted to hear that Elmer and the team at Garden Grove Kia provided straightforward and honest service, especially with honoring your email deal. Thank you for sharing this positive experience!

October 30, 2024

Honest but I really didn't like how expensive the maintenance was and there wasn't a lot that could be done to lower it. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Nov 15, 2024 -

Garden Grove Kia responded

Thank you for sharing your feedback about Garden Grove Kia. We understand that maintenance costs can be a concern, and we appreciate your honesty. If there's anything specific you'd like to discuss or explore further, feel free to reach out!

October 30, 2024

While waiting for service rep to get us checked in our car battery died. The rep quoted us a price for new battery. We declined as the cost was very high. Rep tried to tell me that the price was compar More

by ANGELVGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy - Service department
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Nov 15, 2024 -

Garden Grove Kia responded

Angel, I'm sorry to hear about your experience with the battery and service rep. It's important for us to communicate clearly and offer fair pricing, so I apologize if we fell short in this instance. If you have any further questions or concerns, please feel free to reach out. Thank you, Craig Atchison - Service Manager - 714-823-4949

October 30, 2024

Sascha Bittorf & Javier Santos are the best. If I ever need a KIA again, I am going to find them! More

by ES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sascha Bittorf & Javier Santos
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Oct 30, 2024 -

Garden Grove Kia responded

Thanks for the five-star review of Garden Grove Kia! We are happy to hear that Sascha and Javier were awesome.

October 30, 2024

Service center and advisor performed the scheduled service in an expedient manner, as well as another unscheduled service (due to recall) which allowed me to maximize my service and time and saved me More

by burberrygirl_7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web Espinoza
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Oct 31, 2024 -

Garden Grove Kia responded

We're glad to hear that our service center and advisor at Garden Grove Kia were able to efficiently handle both your scheduled and recall services. It's great when we can help save you time with a single visit! Thank you for choosing us, and we're here whenever you need further assistance.

October 29, 2024

I recently visited KIA Garden Grove’s service department, Luis Mendoza provided an excellent customer service! More

by Joanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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Oct 29, 2024 -

Garden Grove Kia responded

Joanna, we're delighted to hear that Luis provided you with excellent service at Garden Grove Kia. Thank you for sharing your experience!

October 29, 2024

Javier was easy to work with. Professional but also very down to earth. I did not feel like I was being manipulated or pressured. I will come back if I need another vehicle. More

by jongheegyo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier
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Oct 30, 2024 -

Garden Grove Kia responded

We're delighted to hear that Javier provided a professional and comfortable experience at Garden Grove Kia. Thank you for your trust in us, and we look forward to assisting you with any future vehicle needs!

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