Garden City Mazda

Terrific until the paperwork We worked with Mike G to purchase a new 2017 CX5. Mike was patient, knowledgeable, and had a great sense of humor. (Note: he might want to tone down t We worked with Mike G to purchase a new 2017 CX5. Mike was patient, knowledgeable, and had a great sense of humor. (Note: he might want to tone down the anti-ex-wife jokes. Those bordered on chauvinism and some crossed the line.) Negotiating was fine: this is when we learned Mike is not all laughing and jokes and had a true poker face. Nonetheless, I would buy a car from him again and recommend him to a friend. 5 out of 5 HOWEVER, if I could give a separate review of the contract process I'd leave 0 stars. The representative (I think her name was Barbara but she didn't introduce herself) we worked with nearly caused us to walk out the door and buy an Outback instead. No exaggeration; I was picking up my bag to leave when she returned after leaving us in her office for a period of time. I found her to be pushy, curt, and condescending. She was visibly annoyed that I wanted to read the documents I was signing but it was good that I did because our paperwork had the wrong name on it and the financing contract listed a price inconsistent with our negotiated deal. I got the impression that it was a huge inconvenience for her to recreate forms with our correct name. Zero stars. More

Best custommer service The overall experience has been the best for the past 3 cars, this was my third lease with Cesar Reinoso. He makes the overall experience enjoyable an The overall experience has been the best for the past 3 cars, this was my third lease with Cesar Reinoso. He makes the overall experience enjoyable and headache free. More

Our first NEW Car! Buying a new car can be a very stressful and intimidating experience, however, if you find the right salesperson it can be the total opposite of this. Buying a new car can be a very stressful and intimidating experience, however, if you find the right salesperson it can be the total opposite of this. For us, Joshua Niles was this salesperson. From our very first meeting, he was courteous, professional and warm. Not once did we feel pressured during our whole car buying experience. When we asked him how we could get rebates or discounts he was very forthcoming and told us exactly what to do. I never felt like he was trying to make a sale, instead, it always felt like he had our best interest at heart. We ended up meeting with Joshua a total of SEVEN TIMES! before finally making our purchase, and every time we met him he was just as pleasant as the last. He was extremely thorough in answering any of our questions and always answered our emails and text messages in a timely manner. Through his effort we were able to get the exact car we wanted and for a price that we felt great about. We have no doubt in our mind that Joshua is going to be whom we go to for our next car purchase. His professionalism and focus on customer service make him an invaluable member of the garden city Mazda team. More

Very bad experience I would never go to this dealership again. My wife and I walked into the dealership on a Friday. There were 2 customers inside the dealership and I would never go to this dealership again. My wife and I walked into the dealership on a Friday. There were 2 customers inside the dealership and no one helped us. After 45 minutes of waiting I had to ask the manager if there is anyone that could help me and I already have a vehicle picked out. Finally the manager asked one of the sales reps that was sitting around to help us. We told him what car we wanted and the sales rep told us to come back in 2 hours and it will be ready. 2 hours later we came back and the sales rep told us it will only take 1 more hour, every hour after that he kept saying 1 more hour. 4 hours later I told him we had to leave to pick our daughter up from daycare, he told me 1 more hour. Now its been a total of 6 hours of waiting and still no car so I walked out. The next day the sales rep called and told me that the car is ready. My wife and I went back to the dealer and found the car was finally ready but there was no one available to do the paperwork. Finally 2 hours later someone was available to do the paperwork. 2nd problem I had was getting the registration, as it was getting closer for the temporary registration to expire I started calling the dealer to see when I would be receiving it in the mail. Every time I called the person would tell me it will be in the mail any day. So I waited a week and still no registration, called back again got the same answer. This went on for 3 weeks and now my registration is expired and they told me any day and if I get a ticket they will pay for it. This has been nothing but a headache. I cant wait for this lease to be up so I can return this car and never go back. More

great service They are great at the service center. MIke has known me for years and is always willing to help me in every situation. Fair in time estimate and in an They are great at the service center. MIke has known me for years and is always willing to help me in every situation. Fair in time estimate and in an emergency they are willing to accommodate. More

Good dealership I come back to Garden City Mazda because it offers the best service , selection and price. This the third Mazda CX 5 I have gotten from this dealer. I come back to Garden City Mazda because it offers the best service , selection and price. This the third Mazda CX 5 I have gotten from this dealer. I always use this service department. Mike in service is the very best. More

Recall plus service the team at Mazda took care of the air bag recall promptly, and even though they weren't able to repair my seat issue, they made suggestions that were the team at Mazda took care of the air bag recall promptly, and even though they weren't able to repair my seat issue, they made suggestions that were helpful. More

If this can WARN only 1 person & save them being scammed Darlene Susan has misrepresented what "Approved" means in terms of qualifying for a Loan. I used blueSky.com as a portal to fill out a loan applicati Darlene Susan has misrepresented what "Approved" means in terms of qualifying for a Loan. I used blueSky.com as a portal to fill out a loan application for a subprime auto loan. Upon completion, a response came back immediately via text message. Here it is; Good afternoon Louis my name is Darlene Susan. I have received your credit application in regards to your online application for your auto loan. Congratulations, this is a special finance wo department and you are approved. We have every make and model available for our department. Please call at your earliest convenience so I can go over the details of the loan with you. Looking forward to meeting you. Darlene Susan 631-255-9061 Upon receiving the text, I called and spoke with Darlene and asked SPECIFICALLY what "Approved" means. I was told "It means your approved for $35,000 and you also qualify for the No Money Down Program. I was happy to hear this as I know I have sub par credit. I repeated to Darlene Susan "so I'm absolutley approved for $35,000" She said "yes, come in and you are going to be "Interviewed" and based on that interview we will work with the approving banks to get you in a vehicle." Of course once I arrived, I was asked to fill out ANOTHER credit type application asking for my SS number and information that Garden City Mazda SHOULD HAVE ALREADY HAD if I were "Approved". Upon my inquiry, Darlene told me it was to "RELEASE" the information I already put on the blueSky.com site. This made little to no sense to me. I then asked Darlene to share with me why on the phone call, she asked me to "DO NOT TOUCH YOUR CREDIT, YOUR CREDIT IS VERY FRAGILE. You know that, right?" I said I am well aware and will not touch my credit. With that knowledge in mind, why would Darlene be asking me (an already approved person - with fragile credit) to fill out ANOTHER fresh application to allow Garden City Mazda to put my information out there and fish for financing? Somethings not right!!!! After an hour wait Darlene walked by and said "someone is going to come out and grab me in a minute." A very nice girl came and handed me back my paperwork and informed me that "I" could use their "Partner Program"... a program that is essentially a short term Co-Signer loan. THIS IS NOT WHAT IS KNOW AS "I" QUALIFY... This is "I" and a "Co-Signer" possibly qualify once they rerun the loan apps with the "Partner" information. So where did the "Congrats YOU are approved" disappear to? The sales woman asked what kind of a vehicle I was looking for and I said something under $10,000 that had a monthly payment of $150. To which she replied "What, $150...That's a cellphone payment!" She left and spoke to the usual Sales Manager and presented a list of 8 to 10 yrs old vehicles that were under $10K with high mileage and above Kelly Blue Book pricing for Dealer Purchase. At this point, I respectfully chose to no longer waste my time with this bait and switch, unethical, flimflam, unscrupulous unprincipled shady, unprofessional, slippery, underhanded organization that runs a business under the name of Garden City Mazda. NOTE: I'm sure there are wonderful people who work at this establishment. I unfortunately haven't been blessed enough to have encounterd one or any of them. More

Great Experience No pushy sales people, just helpful. They work with you and want to see a happy customer. I would definitely recommend this dealership and the Mazda No pushy sales people, just helpful. They work with you and want to see a happy customer. I would definitely recommend this dealership and the Mazda models as well. They handle well and Are quiet. More

Prompt and personalized service every time! Prompt and personalized service every time. Mike Aktay and his team are knowledgeable and helpful each time I have been there. My CX5 has 110k miles Prompt and personalized service every time. Mike Aktay and his team are knowledgeable and helpful each time I have been there. My CX5 has 110k miles on it and they take good care of it. More