Garden City Mazda

Excellent Customer Service! Bought a new 2018 Mazda CX-5! Trade-in my old 2016 Mazda CX-5 to the current one. All thanks to Liza DiMelfi's help. She is very accomodating from the Bought a new 2018 Mazda CX-5! Trade-in my old 2016 Mazda CX-5 to the current one. All thanks to Liza DiMelfi's help. She is very accomodating from the moment she saw us eying on the prosepective SUV up to the time we were ready to purchase the vehicle. She provided us different payment options that helped us made a decision to buy the new 2018 Mazda CX-5. Will definitely look forward on doing future business with her. P.S. Thank you for guiding us on setting up our navigation system in the car. More

Leasing through Mazda of GC Worked with Phil. He was great!! Went over the top to work with me on price and pick-up. Would recommend him to anyone that wants a good leasing exper Worked with Phil. He was great!! Went over the top to work with me on price and pick-up. Would recommend him to anyone that wants a good leasing experience. More

Excellent Service!! Went in for a warranty recall on the dashboard of my 2009 Mazda 6. This was the most painless and pleasant service I ever received at any car dealersh Went in for a warranty recall on the dashboard of my 2009 Mazda 6. This was the most painless and pleasant service I ever received at any car dealership. Giancarlo is the most pleasant and honest service associate ever!! Thank you. More

Quick and Painless Worked with Derek on a CX-5 in less than 24 hours. He was fair, transparent and to the point. It was easy to get in touch with Derek and we were abl Worked with Derek on a CX-5 in less than 24 hours. He was fair, transparent and to the point. It was easy to get in touch with Derek and we were able to close on the vehicle in less than 1 business day. More

Fantastic Sales Experience These guys were phenomenal. Connor went above and beyond, took the car to my family mechanic for a once over early in the morning prior to my purchase These guys were phenomenal. Connor went above and beyond, took the car to my family mechanic for a once over early in the morning prior to my purchase which was important to me. He was responsive to questions and made the whole process easy. Pricing was straightforward and Barbara in their finance department was also great to work with. We were in and out once we were ready to go. Everyone was professional and courteous and I had a great experience buying from them. More

Best experience ever I had a wonderful experience buying my new Mazda 6 Signature at Garden City Mazda. I worked with Liza DiMelfi who could not have been more helpful. I had a wonderful experience buying my new Mazda 6 Signature at Garden City Mazda. I worked with Liza DiMelfi who could not have been more helpful. I was looking for a particular exterior and interior color; Liza found out that one was coming in from Japan and that the dealership could request it. Being a distrusrful person, I could not believe that when it arrived, it would be accurate. But sure enough, it, as well as the experience, was perfect. More

Shopping for Certified Pre-Owned Mazda3 My wife and I were interested in purchasing a Madza3 hatchback. I called Garden City Mazda a few days before coming in and set up an appointment with My wife and I were interested in purchasing a Madza3 hatchback. I called Garden City Mazda a few days before coming in and set up an appointment with Mimi to test drive the new 2018 model. We came in on a Sunday and met her and test drove the car. She was incredibly friendly and did not pressure us at all into discussing numbers. After going over our finances, my wife and I decided to look for a certified pre-owned Mazda3, as that was a little more within our budget. After searching on MazdaUSA.com, we actually found the ideal car we were looking for, which happened to be at Garden City Mazda. I called Mimi and put down a $500 deposit on the car, and agreed to come in later that week to test drive it and make a decision. We came in that Sunday and saw the car and test drove it. We liked the car very much and decided to try to buy it. We noted a scratch on the door and some dirt in the interior, and Mimi assured us that everything would be fixed and cleaned ahead of us picking up the car. We then sat down to negotiate the price, and the expense sheet she showed us was $2,700 above the online price listed for the car. I anticipated a few taxes and fees, but that seemed incredibly high to me. I told her what we had intended to pay, and she went to go get a sales manager to further discuss with us. The sales manager came out, and unfortunately, I cannot remember his name. He was a relatively young man who was at first quite friendly and said that the price we were hoping to pay was impossible. After I asked him to go line-by-line through the sheet with me, he saw a $600 fee on the sheet he said he "wasn't sure why that was there." After haggling back and forth for about 20 minutes, we shook hands on a total price. He left to go get an updated sheet for us to sign, but when he brought it back, the price was $250 higher than we had just shook hands on! I was very frustrated by this, and he claimed that he had misunderstood and thought the price we had agreed on was the base price before fees. I told him that was not true, we had clearly just agreed on a total price and that his excuse did not make sense. I was prepared to walk out the door, but he got up and said he would see what he could do. Mimi, who had been watching the entire negotiation, told me that I was absolutely right and she would go talk to him. 5 minutes later, Mimi returned with a sheet that had the price I had originally agreed with sales manager on, but he did not come back. He did not apologize or congratulate us on buying the car. It was the last interaction I had with him. Mimi told me after we had signed the paper that the scratch would be fixed within 24 hours and that we could pick up the car as early as the following evening (Monday night). We scheduled a time for me to come in Wednesday evening to get the car. On Wednesday morning, Mimi called me and said that they had been unable to fix the scratch, and that they would need to remove the door and repaint it. She said that I could get the car Thursday night. Then Thursday morning she called me and said that the paint would not be dry in time to get it that night, so I would need to come back on Friday. I could not make it on Friday so I scheduled a time to come Sunday to pick it up, a full week after making the purchase. I confirmed with Mimi on Friday afternoon that the car would be ready for Sunday and that she would be there to assist us in finishing up. On that Sunday, my wife and I headed out to Garden City Mazda to pick up the car. On the way there, the business manager called us and asked if we were picking up the car that day. I said yes, we were about 10 minutes away and that I had confirmed with Mimi. The business manager let me know that Mimi was out of town but that she would get the car ready. When we arrived, we paid for the car and waited for it to be ready for us. It took over an hour of us waiting for them to put the license plates on, and when we finally saw the car it had not been cleaned! The inside of the car was filthy, there were stains on it, and there were water marks all over the windows and paint. We took the car home and it has driven fine since we received it. Overall, I would not recommend this dealership. They tried to scam us in the negotiations and were not honest about when we could pick up the car, and on top of that didn't even clean it. We felt comfortable coming to Garden City Mazda on the basis of their strong reviews, but we certainly did not have a positive experience. I will not be servicing the car there in the future. More

Great Experience Great experience - sales person Doris helped us find exactly what we were looking for. Finance manager, Karen Rose was awesome. She explained everyt Great experience - sales person Doris helped us find exactly what we were looking for. Finance manager, Karen Rose was awesome. She explained everything, was very patient and knowledgeable. They really took the stress out of car buying. We will be back for our next car for sure! More

Terrible service Very unprofessional! I was recommended to this dealership by a friend and I was not happy with the service. We saw Julio who was wonderful and very h Very unprofessional! I was recommended to this dealership by a friend and I was not happy with the service. We saw Julio who was wonderful and very helpful but the 1st financial person Barbara was very rude, and made my pregnant wife very uncomfortable with some comments she made about her belly. 2nd I purchased my car July 30th and it was delivered to me with a scratch on it Mike the manager and Julio the sales person told me to bring it back for it to get fixed,it is now August 20th and still not fixed, I have tried to speak to the service department who told me to speak to the person who sold me the car, I spoke to Julio who told me to talk to Mike and the run around continues. I’m highly disappointed with this dealership since I always wanted a Mazda but this place made me very upset about the entire sale. I will not be recommending anyone here and when my lease is up will be taking my business elsewhere. More

Certified Mazda CX-9 Liza was extremely polite and listened patiently to our requirements.We were able to work out a price that stayed within my budget and was very helpfu Liza was extremely polite and listened patiently to our requirements.We were able to work out a price that stayed within my budget and was very helpful in discussing the available options openly while ensuring there are no hidden fees etc. Liza was also very instrumental in coordinating with the loan officer for completing the auto loan financing on time.We ended up buying a certified Mazda CX-9 from Garden City Mazda and we really love it. I will definitely go back. Pleasant experience in a great environment. and with competitive pricing. More