Garden City Mazda

Went here with my dad to purchase a used car for him. We had a positive experience with the salesman and the car runs great, but we've had an extremely negative experience getting an overpayment refund chec had a positive experience with the salesman and the car runs great, but we've had an extremely negative experience getting an overpayment refund check sent to us. Between the deposit, the trade in value, and the bank checks it turned out that we overpaid by over $200 and they said we should expect a check in the mail. Almost 2 months later we have yet to receive anything. For almost a month we've been trying to get in contact with someone about it and it has been incredibly difficult to get someone to answer, and when they do answer we get unhelpful responses or promises of receiving things the next day that never come to fruition. This place has terrible communication practices so if you do decide to purchase a car from here, pray that you don't need to follow up with anything for any reason More

Unfortunately my last two visits and lease purchases have been bad! I am a loyalty customer and this is my fifth mazda with them. But i have experienced lies, different stories about cars on hold for me with been bad! I am a loyalty customer and this is my fifth mazda with them. But i have experienced lies, different stories about cars on hold for me with a $500 deposit that have been sold, twice a car promised has been sold, no call backs by management, no idea when i will get my check back because its been over three weeks and i still have no car and i have not been returned my money. This should have been an easy move into a new lease but has become a nightmare. Vary disappointing and may be my last car with them. More

We purchased a CX 5 and were very satisfied with our purchase. Our salesperson Hassan was very pleasant and helpful. The General Sales Manager Ray introduced himself to us and made us fell very comforta purchase. Our salesperson Hassan was very pleasant and helpful. The General Sales Manager Ray introduced himself to us and made us fell very comfortable about purchasing a vehicle from this dealership. The finance person Jayson did not pressure us into buying anything that we did not want, he left it entirely up to us as to what we wanted. It was a very pleasent experience. More

I just purchased my first car today and I was so happy with the service provided. Roberto was AMAZING and so incredibly caring. He made sure I got the car I really wanted with all the features I was looki with the service provided. Roberto was AMAZING and so incredibly caring. He made sure I got the car I really wanted with all the features I was looking for, while also making sure I stayed within my budget. I honestly couldn't have asked for someone better to help me get my first car. He explained everything to me in a way that I could easily understand and had a ton of patience. If you go here to get a car, make sure to ask for Roberto!!! More

I was very upset with this dealership because they showed a complete disdain and lack of interest after hey got my money. I bought a 2017 Mazda CX-3 for my daughter a few days ago and as soon as she drove th a complete disdain and lack of interest after hey got my money. I bought a 2017 Mazda CX-3 for my daughter a few days ago and as soon as she drove the car out, she was flagged because the license plate upside down in the back. She ran back home and i fixed quickly but decided to check the front and it was missing . I immediately called Mazda and they gave me the run around for more than a week insinuating that the one plate was most likely stolen or fell off. After 9 calls, talking with 5 different people, I still have no plate and now i am being asked to get new ones at the DMV. So literally I am paying for dealer’s complete lack of respect and contempt for the customer Why would they care? They have my money!. I was promised a call to back by one of the managers to see how they could possibly compensate but I knew it was a lie. Not holding my breath and not recommending anybody. I am afraid of even taking my car back for servicing. Good luck!!! More

Used their outsource call service to schedule an appoint - called the day of to confirm the cars would be available and a receptionist informed me they were busy and she would have someone call me back. The - called the day of to confirm the cars would be available and a receptionist informed me they were busy and she would have someone call me back. They never called me back so I went to another dealer in the area (who allowed me to speak to a real person onsite and confirmed car availability) and bought something that same day. In a crowded market avoid the dealer who tries to con you before you even walk in the door. More

This is the 7th Mazda I have leased. the 4th with this Dealership. I never had a problem until this lease. I am so totally frustrated by misinformation and terrible communication, I was told that the Dealership. I never had a problem until this lease. I am so totally frustrated by misinformation and terrible communication, I was told that the 2021 Grand touring has the same features as the 2017. It doesn't. In trying to communicate by certified mail I didn't get a response from the General Manager until I contacted Mazda USA in California. The GM finally called but all he could give were excuses. Civic , very busy. He couldn't address any of my questions. He was supposed to investigate and get back to me which didn't occur until I contacted Mazda USA. Corporate sent email with specific times I would be available . He didnt return my call when I was available. In trying to reach all I get is a busy signal or mailbox is full. Terrible experience. More

The dealership will be changing locations to a nearby facility. This should be a positive transition for the staff who have average customer service experience but can do so much better. facility. This should be a positive transition for the staff who have average customer service experience but can do so much better. More

My wife and I traded in our 2017 cx5 for a 2021 and they said they would pay the balance and they never did now the bank is saying we owe the balance. Do not trust what they say because they will say anythi said they would pay the balance and they never did now the bank is saying we owe the balance. Do not trust what they say because they will say anything to make a sale and now they’re not returning phone calls. More

Took my CX-3 in to get the parking break checked because it was having issues and getting stuck. Starting from the service rep Mike, to the service manager Howard, they are all dishonest crooks. Even the pe it was having issues and getting stuck. Starting from the service rep Mike, to the service manager Howard, they are all dishonest crooks. Even the people answering the phones there are dishonest. When I called Friday at 2pm to discuss/receive an update from Mike, I was told that he was not in and that they were waiting on parts to come in from Canada (which I never approved of to begin with) I called again Saturday morning, and was told that both Mike and Howard were off and to call back Monday morning. Fast forward to this morning- they called to inform me that my car has been ready since Thursday of last week, and that they were going to start charging me a garage fee for having my car still there! Despicable. Take my advice, save yourself the headache, DO NOT USE THIS DEALERSHIP!! More