Back

Garden City Chrysler Jeep Dodge

Hempstead, NY

3.9
986 Reviews

283 North Franklin St.

Hempstead, NY

11550

Directions

By Type

Showing 986 reviews

August 29, 2022

BUYER BEWARE Over the last 35 years, I have purchased numerous new cars and trucks and have dealt with many dealers. New to the area, I decided to visit Garden City to purchase a new Jeep this weekend. More

by NYC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
john
Aug 29, 2022 -

Garden City Chrysler Jeep Dodge responded

Hi John Guzman, As part of our investigation internally, we have discovered some disturbing information. Let's review it so the rest of our current clients and community can judge themselves. Firstly, we welcome all reviews posted online about our customer's experiences. We encourage all reviewers to respond directly to us so that we can better understand their grievances. After you published your first online review, we encouraged you to follow up with us directly. We did not hear back from you and even reached out to you via email, but we still have not received a response from you. You then proceeded to copy your review to all social media outlets and add additional false statements about our facility. We reviewed your claims with an open, unbiased mind and found many inconsistencies and apparent falsehoods. As part of our investigation internally, here is the series of events we have uncovered and documented: 1) You sent a BCC email to every dealership on Long Island stating what you wanted. 2) Barely any dealers entertained your requests, but we did in hopes of earning your business. 3) You left no contact information. We had to go back and forth through several email exchanges before you decided to give us a phone number to reach you. 4) The original digital retail member, Steve, sent you a vehicle, which you agreed to but did not commit to via email. 5) Steve requested the best time for you to set an appointment to see the car and materialize the deal. 6) You never responded with an appointment confirmation. 7) You showed up on Sunday posing as a new client and requested help from a salesperson. 8) That’s when you met my sales consultant, Mark. 9) You asked Mark to show you a vehicle, and he began to go through the process. 10) You picked a car you liked that was different than the original vehicle you priced out with Steve via email. 11) Mark Provided you with the numbers. 12) You did not agree to the price and then at this point, began to mention you already received a price on the vehicle from Steve. 13) You never mentioned to Mark that it was on a different and less expensive vehicle. 14) The sales manager John, who provided you with his business card from the moment he introduced himself, came over to explain the differences between the two vehicles. 15) You processed to react with strange behavior, exclaiming, "This is Fraud," "I'm out of here," and left the dealership. 16) Then you started with your online public reviews making false accusations about our dealership with no intention of resolving them. 17) We responded to your first review in an attempt to mediate any concerns you may have had, but you never responded. 18) You continued to copy and paste reviews on every social media post possible. Dealer Rater, Cars.com and Google just to name a few. It is at the point where your intentions are clear and a disservice to our automotive community by posting disinformation about Garden City Jeep Chrysler Dodge RAM. Your behavior publicly on social media has become predatory and quite disturbing. We are publicly requesting you stop. We will also be forwarding your information to the other dealerships you contacted to ensure they are not hurt by the same malicious intent or abuse. We will be reporting your false reviews to each social media site as well to make sure you are registered as abusive so that each of your online reviews are removed.

August 10, 2022

Great dealership with tons of options. Quick and simple with no issues. Steven guided me through the entire thing and made things easy to understand. More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN ZOZZARO
July 29, 2022

Terrible Service - I had to wait 30 days for an appointment and when I arrived they told me they couldn't look at the car for at least 5 days. I said I could leave it but would need a loaner. She More

by Jml407
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown Young Lady
June 30, 2022

Abdullah is a wonderful sales representative. I have purchased 3 cars over 12 years from him. I would buy another one should I decide to get another Jeep. More

by Trainercook
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenny Vogt, Abdullah Mcpherson
May 27, 2022

Great Service from start to finish bought 3 cars from him always helpful and understanding More

by pcoreas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bernstin , Jason Mascia, Abdullah Mcpherson
April 22, 2022

Kevin Chang took care of replacing the Clutch in my brother's Jeep Wrangler. My brother was in the hospital at the time his car was being repaired. When the car was ready Kevin picked my brother up and More

by bllue13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chang (Service Dept.)
March 30, 2022

I'm not one to leave reviews but my experience was great at the dealership. I went into the dealership to just get prices on a Jeep I saw on their website I ended up with a new jeep rubicon 4XE. Joseph Spin More

by Amanno39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Spinelli
March 22, 2022

Eric Ramos was so great to work with. He answered all of our questions, knew the answers without hesitation. Our next car we will be going to Eric. Thank you so much for a great experie More

by rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
March 19, 2022

Worked w/ Shawn Morrison. He was amazing. Honest, straight forward, and kept me updated on the entire process. If you're looking to make a purchase, ask for Shawn More

by mcoleman1086
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Morrison, KEITH WILLIAMS
March 16, 2022

Steven deserves 10 stars, he was absolutely phenomenal to work with. I came in contact with Steven back in January. I was online car shopping when I came across a 2022 Jeep Wrangler in Tuscadero Pearl (pink) More

by Danielleambrosio96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN ZOZZARO
...
5
...