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Garden City Chrysler Jeep Dodge

Hempstead, NY

4.0
986 Reviews

283 North Franklin St.

Hempstead, NY

11550

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Showing 986 reviews

September 18, 2024

I wanted to give a Big Up to Jorge Guzman for helping my daughter Chrissy with her lease of a new Compass Latitude. Jorge was a kind, honest, patient and most of all very professional during the entire proc More

by rajarani30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Guzman
July 27, 2024

My experience with Garden City Jeep has been nothing short of a nightmare. Despite hoping they would rectify their egregious mistakes, it’s evident that this dealership operates with blatant dishonesty More

by TAS89
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Shady Crooks
May 09, 2024

I will never in my life buy another Jeep from this dealership. It's not the sales that I have an issue with. You sold me a car with a guarantee that there would be a discounted oil change and free NYS More

by michaelkakish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Bolger, Steven Aulicino
April 01, 2024

I least a Grand Cherokee overland L 2022 model form this dealership for 36 months. When it was time to sign the lease agreement I noticed the terms were for 42 months. I addressed this issue with the financ More

by willierow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arturo Caballero-Perez, Eddy Santos, Steven Aulicino
February 23, 2024

It must be an unfortunate situation or who ever is doing the repair is not competent. I leased a new jeep cherokee 2023. So far I only have 900 miles on it. Water coming through between windshield and roof. More

by Godfreymuscat27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Bolger, Steven Aulicino
February 19, 2024

Correction from previous review** All promises by Jermaine Ford were resolved on 2/19/24. I am pleased by the outcome and services from all team members. More

by Kinews
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine Ford
September 11, 2023

Just leased a new 2023 Jeep Wagoneer from Brandon and couldn't be happier with the service we received. We originally started by looking at the Grand Cherokee but were always interested in the bigger ve More

by mwildes1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
August 18, 2023

I bought a Jeep Grand Cherokee Limited in 2014 with the platinum package for the life of my car which consists of $8 full service oil changes and free inspection. On 8/2623, I took my car in for a oil chan More

by Extremely disappointed customer!
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Bolger, Steven Aulicino
August 16, 2023

Purchased a white jeep compass in 2017 that had a leak in the sunroof that resulted in my car flooding and ended up leaving a review on Google was an ordeal to say the least. The situation ended in me gettin More

by Candace Fox
Recommend Dealer
No
Employees Worked With
Reputation Management
Aug 30, 2023 -

Garden City Chrysler Jeep Dodge responded

Candace....you put 40,000 miles on the car and then wanted free work. You did the same on your previous vehicle.

Aug 30, 2023 -

Candace Fox responded

Do you honestly think and believe with the issues I was having with the car from the start, I’ve never had to pay to have it fixed. The amount of times is way more than the average because for I was given a faulty vehicle with a faulty stop/start that drained the battery and a number of other issues and I drove the car for work. Paying for repairs was never an issue which I’ve done outside of your dealership because your service team doesn’t listen to their customers. I wanted the fact that I was given a faulty vehicle from the start rectified, not once but twice. My car ran for exactly 1 year before being completely inoperable again after only having it for 2 sir or whoever you are. Please explain to me how that makes sense on a car your dealership deemed certified pre owned and in outstanding condition. My car sat inoperable for 6 months before I even stepped foot in your dealership in June of this year so what exactly are you talking about. And the only reason I went to you guys is to see if someone would actually listen to me and help but here you are replying to my review with a baseless response. Have a good day

Aug 30, 2023 -

Candace Fox responded

And in regards to my first vehicle, please know what you’re talking about. Please tell me how the car flooding inside every time it rained was my fault. Windows closed, everything is fine but my car floods from the side panels of the windshield every time it rains. Sounds like a manufacturers issue.

June 11, 2023

Best dealership I have ever dealt with I would recommend other friends or family there More

by Lloydbanks9780
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
STEVEN ZOZZARO
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