Garcia INFINITI - Service Center

Great attention to detail Each service visit is like the first time, vehicle is treated with new car experience, from engine concern to scratch on paint, if it’s important to m Each service visit is like the first time, vehicle is treated with new car experience, from engine concern to scratch on paint, if it’s important to me, service attendant makes sure it is taken care of. Many thanks to all involved in creating an atmosphere of professional and excellent service. More

Great service I really like the service center.I never have to worry about anything, I make the appointment. Drop off my car get a loaner and go about my business. I really like the service center.I never have to worry about anything, I make the appointment. Drop off my car get a loaner and go about my business. I live out of town so having access to a vehicle is very important to me. Thank you Leonardo More

Bad Service All Around/Infiniti JX35 Transmission Issues To start my Experience, I took the vehicle in before the warranty expired for transmission/torque converter issues and was told there were no problems To start my Experience, I took the vehicle in before the warranty expired for transmission/torque converter issues and was told there were no problems and the transmission/torque converter were operating as normal. I notified my service advisor (Lawrence) numerous times that something did not seem right. I was assured that everything was fine. After the warranty was expired I learned that the torque converter failed ($1,381.91 fix) and less than one month later the transmission failed ($5,225.79 fix). I thought everything was fixed, however this is where the real stress begins. More than three transmission leaks, another torque converter fail, seals, and remanufactured transmission, there are still leaks. I was only given a 12month/12,000 mile warranty on both torque converter and transmission and now they are almost expired and I am still having issues. No one wants to help me fix this problem, they wont even provide me with a loaner vehicle anymore. They used to. If you add up the time from December 2017 to current I would be almost two full months without my car. There were numerous issues with these vehicles having transmission problems, even a class action lawsuit, however since my vehicles VIN# doesn't meet Nissans Consumer Affairs criteria they are unwilling to give me my money back or provide me with a new transmission. I just keep getting bad service, bad re-manufactured parts, no loaner cars, and horrible workmanship. I would like to take my vehicle somewhere else but I am stuck. My next route is the media and hopefully someone will see this and help me out. I was told that if I went to the media they would not help me anymore, but I am just fed up. I just cannot seems to get any help from Garcia Infiniti Management. There is so much more to this I don't have the room. Text messages, emails, invoices, etc. More

Steering key lock malfunction QX56 would not respond to key fob. Leonard allowed me to have the car delivered/towed to have diagnlostic and he contacted my service plan provider to QX56 would not respond to key fob. Leonard allowed me to have the car delivered/towed to have diagnlostic and he contacted my service plan provider to approve repairs/payment. All I had to do was pay deductable & drive my beautiful car home. Thank you Leonard for making this breakdown (out of town) fairly painless. More

Previous customer. Oil change on my car. As always great service. I especially like working with Leonard and schedule all my service with him. Len has always been professional and has a cal As always great service. I especially like working with Leonard and schedule all my service with him. Len has always been professional and has a calming demeanor which is very much appreciated. He’s a great asset to the Garcia INFINITI team. More

Services As always a pleasant experience with a happy ending. My experience has always been good. I have no complaints. I was able to schedule the service arou As always a pleasant experience with a happy ending. My experience has always been good. I have no complaints. I was able to schedule the service around my busy schedule. Overall I'm very happy. More

Great service!! Went in with an emergency. Mouse ate rubber hose. Leonard immediately went to work to find out why my vehicle smelled like gas. Car fixed! Went in with an emergency. Mouse ate rubber hose. Leonard immediately went to work to find out why my vehicle smelled like gas. Car fixed! More

Easy on the time line When we moved to Albuquerque I blew the Radiator and found that Garcia was the best dealership to take the infinity too. That repair went very well. When we moved to Albuquerque I blew the Radiator and found that Garcia was the best dealership to take the infinity too. That repair went very well. I Purchased new tires and told the tire guy not to align them. I was going to take the car back to Garcia Infiniti to have everything fixed for the road trip coming up . My service consultant Leonard Navarro helped me and it was easy .Ready to roll plan on coming back More

Amazing customer service Leonard and his team always take such good care of me and my QX. They know who I am when I call in and know exactly what kind of loaner car I will nee Leonard and his team always take such good care of me and my QX. They know who I am when I call in and know exactly what kind of loaner car I will need while mine is in their shop. I feel they do an exceptional job! More

Easy maintenance visit Very easy to make an appointment. Given a car to use while my car was being serviced. My car was ready in the time they said it would be. Very easy to make an appointment. Given a car to use while my car was being serviced. My car was ready in the time they said it would be. More