Garcia Honda - Service Center

Great service and concern for customers My service for my Honda Fit was wonderful. I got things in and out in good time and the service manager was great at explaining everything to me. My My service for my Honda Fit was wonderful. I got things in and out in good time and the service manager was great at explaining everything to me. My wife's car also was serviced and the problems taken care of that same day despite our delay of getting back to the service department late in the afternoon. I love Honda's and this is one of the reasons why, great service and care, not just the feeling of being taken advantage by someone who is just in it for the money. More

A cold shoulder I took my car in for a lube and oil. I was greeted quickly by someone who was very friendly. However, once I got inside to give my info, etc, it seeme I took my car in for a lube and oil. I was greeted quickly by someone who was very friendly. However, once I got inside to give my info, etc, it seemed that everyone was a bit on edge; not as friendly as in past experiences. My car was done very quickly and with extremely good work. However, the gentleman who called me actually called me over the speaker (which was very difficult to hear). I wasn't sure it was me who was paged, so I went to the service desk to ask, and the gentleman told me he had been calling me for some time, quickly, and w/o showing me the test results from the paper, glossed over the recommendations. He didn't come back to get me (I was right there - in the waiting area, not far....) and was very pointed. I was taken by surprise as it was just a weird experience. I have enjoyed coming to this service center at the dealers for 5-6 years now. I find their work to be of quality and usually are over-the-top friendly and courteous. Not this time. I am hoping this is just a fluke and not what will be the norm from now on. More

Very Pleasant Experience So nice to have a place to have our car serviced that makes it a pleasure rather than a nightmare. As always, our experience this time was fast, prof So nice to have a place to have our car serviced that makes it a pleasure rather than a nightmare. As always, our experience this time was fast, professional, and pleasant in every way. thanks, Garcia Honda Service Dept!! More

Routine Maintenance I was asked if I wanted the complimentary car wash, and I said yes. But I rate the quality of the wash as "D". Water spots were left; one side was cle I was asked if I wanted the complimentary car wash, and I said yes. But I rate the quality of the wash as "D". Water spots were left; one side was clearly better than the other; the hubs were only partially cleaned. Offering a wash is a great customer service idea; but if the wash is done poorly, you might as well not do it. More

Garcia Honda Alan Logsdon is the best service person. He makes sure everything gets done. And makes sure that nothing else is wrong and checks all possibilities of Alan Logsdon is the best service person. He makes sure everything gets done. And makes sure that nothing else is wrong and checks all possibilities of the situation. More

Service & Customer Service The service offered me was excellent. My service manager was friendly, informative, and understanding. (Angel) I have used Garcia Honda to get my Ho The service offered me was excellent. My service manager was friendly, informative, and understanding. (Angel) I have used Garcia Honda to get my Honda Civic serviced for the past 8 years and have always left very satisfied. Thanks. Joycelyn jackson More

I don't know what title you need The service was excellent. I bought an maintenance care plan and made my appointment online and I was in and out in a flash. AWESOME! Thanks Garcia H The service was excellent. I bought an maintenance care plan and made my appointment online and I was in and out in a flash. AWESOME! Thanks Garcia Honda. More

Superb customer service Since I live two and a half hours out of town and I work seven days a week it is difficult to bring my vehicle to the dealership to be serviced. Whe Since I live two and a half hours out of town and I work seven days a week it is difficult to bring my vehicle to the dealership to be serviced. When I am able to come, the Honda Service staff consistently fits me into their busy schedule. I am extremely grateful for their consideration. It is refreshing to experience astute professionalism, remarkable efficiency, and quality service in an age of mediocrity and sub-standard business practices. It is not hyperbole to say that the friendly staff at Garcia treat you like family. And, it is all done with a sincere smile. More

Excellent!! From the minute I drove up, to the minute I left, it was delightful, every one was nice and courteous explained what was going to be done and profes From the minute I drove up, to the minute I left, it was delightful, every one was nice and courteous explained what was going to be done and professional. More

Door lock repair Garcia Honda service department got my CR-V into the bay quickly and assessed the problem. Within 15-minutes, the technician explained the problem to Garcia Honda service department got my CR-V into the bay quickly and assessed the problem. Within 15-minutes, the technician explained the problem to me and said it would take this long to repair. My wait time was only 2.5 hours. I was happy they fixed the door lock, but I don't know why they company did not situate a Recall on this safety item? More