Garcia Honda - Service Center

Awful service. Terrible sales This place is awful. Charged us double the amount quoted. They performed work we did not request at additional cost without our approval. They told This place is awful. Charged us double the amount quoted. They performed work we did not request at additional cost without our approval. They told us it was almost complete at 2pm and when we arrived at 4 they had not even started some of the work. More

Disappointed I went to Garcia Honda service center to get my oil changed (I had an appointment). I was called about my car an hour and a half later by a representa I went to Garcia Honda service center to get my oil changed (I had an appointment). I was called about my car an hour and a half later by a representative to inform me that I had nails in my front tires and my back brakes were bad and I needed a brake fluid flush (all of which would cost $500 or so which was not covered under my service plan). Since I got new tires this last year I decided to just do the oil change which took 3 hours all together. My husband checked all the tires and brakes. He did not find any nails even after taking the tires completely off the car to make sure. Also he checked the brakes which were in good working order. I know there were other cars of similar make, model and color of mine in the shop. I just worry that my car was mixed up with someone else's car and those other people did not know about these things. It was a bad experience for me. I feel trapped because of the service plan I bought. More

Used to be good Garcia dealerships used to be known for great service, but lately this is not the case. Besides several questionable issues at other Garcia dealership Garcia dealerships used to be known for great service, but lately this is not the case. Besides several questionable issues at other Garcia dealerships, my mother took her Honda in to Garcia Honda with the check engine light on and asked if they could quickly check it and tell her the issue. She even offered to pay. They rudely said "no, we will not. You got your last oil change somewhere else, and they probably did it wrong. Go read the manual and figure it out yourself". Shocking, really. More

Road Trip and check engine light We were on our road trip from Texas when our check engine light went on in the middle of nowhere New Mexico. We drove with it on for 1.5 hours before We were on our road trip from Texas when our check engine light went on in the middle of nowhere New Mexico. We drove with it on for 1.5 hours before we could get to Garcia Honda. Richard Simms saw us drive up in the Express Service and listened to concerns about the vehicle. He immediately checked the code and informed us that it may be the catalytic converter but it wouldn't stop the vehicle from operating. He reset the code and said if it came on again, we should have it checked out. I was relieved that we wouldn't have any repairs needed during our vacation and he gave us the confidence to continue our trip without worry. The light has not come on again. I had no negative reviews to read prior to our emergency visit, and I'm GLAD. Garcia came through for us. More

They couldn't even fix their own car! One of the worst car-repair experiences of my life! They couldn't even repair their own car! Had to bring it back 4 times and they still didn't repa One of the worst car-repair experiences of my life! They couldn't even repair their own car! Had to bring it back 4 times and they still didn't repair it! I will never buy another Honda! More

oil change My experience with Honda has been very exceptional. The staff has always been helpful and friendly, and the oil change was done in a fast manner. Than My experience with Honda has been very exceptional. The staff has always been helpful and friendly, and the oil change was done in a fast manner. Thanks More

I needed to get my brakes checked out The guys and Mechanics are all very helpful. Scott worked on my brakes and he explained everything to me. Brian was my service advisor and he is the b The guys and Mechanics are all very helpful. Scott worked on my brakes and he explained everything to me. Brian was my service advisor and he is the best. I've been their several times, always excellent. More

Service check I had requested a Thursday appointment, but when they sent me the text to confirm it was for a Friday. I called the next (Thursday) morning and thankf I had requested a Thursday appointment, but when they sent me the text to confirm it was for a Friday. I called the next (Thursday) morning and thankfully, they fit me in at the same time I had requested. There were several people waiting in the waiting room, but I did not have a long wait at all. More

Trusted dealer. Service dept has always been great to us. It's a bit expensive, but hey, it's a dealer. I'm happy getting a majority of the work on my wife's 2012 Service dept has always been great to us. It's a bit expensive, but hey, it's a dealer. I'm happy getting a majority of the work on my wife's 2012 Pilot done there. More

Don't Use Repair Service After many years of using Garcia Honda, I've gone for my last time. Every time I take my car in, there are new staff. That should be a clue. The lates After many years of using Garcia Honda, I've gone for my last time. Every time I take my car in, there are new staff. That should be a clue. The latest shuttle driver doesn't want to leave at 8 a.m. even when there are people waiting. The dealership promises to have a shuttle leave at 8 a.m. Having had to bring my car in two times in one week, the second visit the driver came out to gather people for the shuttle, she only called one name and it wasn't mine. It was too late before I realized that she had gone, deciding she didn't want to take me and the other two people on the list who were also waiting. If you want good customer service, this is not the place for you. I'll get my service done at Perfection from now on. More