Garcia Honda - Service Center

I brought my car in 2 days ago because the key wouldn't turn in the ignition. I had to pay $150 just to have it evaluated. I sat there for 4 hours, and they had forgotten about me. When the rep brought turn in the ignition. I had to pay $150 just to have it evaluated. I sat there for 4 hours, and they had forgotten about me. When the rep brought the paperwork out, he did not even know my car was a standard transmission, and didn't address the original problem. He said there was nothing wrong. I got in the car and the key woundn't turn. someone else got in and was able to start it. I got it home and have not be able to start since. Tried to chat online but kept getting kicked out. Fed up! More

Avoid this dealership for any service needs on your vehicle. Your best bet would be to find a good mechanic elsewhere, to avoid being ripped off. If I could have rated this negative stars, I would have vehicle. Your best bet would be to find a good mechanic elsewhere, to avoid being ripped off. If I could have rated this negative stars, I would have. I paid over $1,000 for an a/c compressor at this location in 2019. This was their recommendation to resolve my a/c issue. Less than 2 years later (I did not use my car for one of those years due to working from home during the pandemic), my a/c stopped working. I took my car back to the service department and it took them 2 days to diagnose the problem. They said I needed a new a/c for over $2,000, along with another $2,000 for servicing other things I was not having any issues with, nor did I ask them to look at! I refused the work and was charged $472. My husband then took my car to another mechanic, who diagnosed the problem in just over an hour (replaced the a/c relay and 2 schrader valves) for a total price of $282.68 and the a/c is running perfectly. When I sent an email voicing my concerns and requesting a refund to Andrew Neufeld, Service Department, I received no response after a week. So I forwarded my email to the Manager Michael McKinnon and received a quick response, with total lack of customer service skills, "We diagnosed vehicle the way Honda would recommend to remedy the problem. We cannot offer a refund as we have followed Honda for the failure. As going to a third party shop we don’t know if they have just completed a temporary fix." That was it, his whole response. Do yourself a favor and avoid this place, save yourself the frustration and a lot of cash. More

My husband took our car in for our usual oil change and after an hour, Tristan Smith, told my husband the car would be ready in 5 minutes. Finally 2 hours later my husband hunted down Tristan, and no apolo after an hour, Tristan Smith, told my husband the car would be ready in 5 minutes. Finally 2 hours later my husband hunted down Tristan, and no apology or anything we got our car. In 2020 we took our car in for a rear break replacement and when we got home and read the paper work it said they replaced front brakes. That was also Tristan Smith. We have been taking our car to Garcia Honda for 13 years and have never seen this level of incompetence. Very disappointing, now we are rethinking buying a new car from them next year. More

If it weren't for Mr. Merryman this review would be negative. We were experiencing a problem due to laziness and/or lack of training. Mr. Merryman, went out of his way to resolve the issue. Not on negative. We were experiencing a problem due to laziness and/or lack of training. Mr. Merryman, went out of his way to resolve the issue. Not only does he know what he is doing, but he ensures the customer is taken care of, and is fully informed of the situation. He knows the meaning of Customer Service; something that is, unfortunately, seriously lacking in today's society. Thank you, Manny, for all your help. Garcia Honda is lucky to have you on their team. More

Steven is an understanding, patient and supportive person when I need work done on my 2007 Honda Civic. He always explains in detail what needs to be done and the estimated cost. Joycelyn Jackson when I need work done on my 2007 Honda Civic. He always explains in detail what needs to be done and the estimated cost. Joycelyn Jackson More

I’m beyond disappointed with the service I have received from the Honda service center at Garcia Honda. I’ve been more than patient understanding and civilized about the incompetence of the service provide from the Honda service center at Garcia Honda. I’ve been more than patient understanding and civilized about the incompetence of the service provided by what I thought was a highly reputable dealership. After making an appointment for a airbag recall. I thought I would also have the AC diagnosed since my wife has had trouble with it for some time. The experience goes south from here. I’d rather have a root canal everyday for a month straight than to ever have to relive this experience another day. However at the end of the day I would have to accept some responsibility for not running instead of walking to the nearest exit. This dealerships service center should be shut down and prohibited from working on any vehicle period. The amount I was charged for shabby AC repair is embarrassing close to $2,000. 1st 2nd and now 3rd time I have returned vehicle in less than two weeks and it’s a different story each time and still have NOT fixed the problem. I’m outraged to say the least. After seeking legal assistance in dealing with this problem it had been suggested that I allow them the chance to properly repair and write the wrong and actually fix the car. POTENTIAL FUTURE CUSTOMERS YOU HAVE BEEN WORNED. If I preformed and did my job in this manner, I am certain I wouldn’t have a job. Out Right shameful..... More

Great employees! I came into the Garcia Honda Service Center for an oil change and Lee Armijo was incredibly helpful. I had many questions about my car and how often i I came into the Garcia Honda Service Center for an oil change and Lee Armijo was incredibly helpful. I had many questions about my car and how often it needed to be serviced. He patiently responded to every question fully and honestly with a great positive attitude, even though it was a busy day. He made me feel super comfortable when getting my car serviced! More

Continued Bad Business I bought a “new” Pilot from Garcia Honda 9/4/2019. They lied about the mileage and refused to fix it until I went to the State’s Atty. General’s offic I bought a “new” Pilot from Garcia Honda 9/4/2019. They lied about the mileage and refused to fix it until I went to the State’s Atty. General’s office, the Honda Corporation, and wrote a bad review. NEW PROBLEM: The tint they put on the front driver’s window and front passenger’s window is pretty crappy. When you look through them in certain lights there is a rainbow effect and the window looks mottled. I called Garcia service and was transferred to sales. Salvador answered with “Hello”, instead of, “This is Salvador in sales” or “Garcia Honda, sales dept.”. I didn’t know who had picked up the phone, or if I had been accidentally sent to ???? I was speechless, not knowing what to say because I didn’t know to whom I was speaking. After he finally told me who I was talking to I explained the situation. He said he would make an appt with the company that tinted the windows and would call me back to tell me the appointed day and time. He called me back the next day, (good job) but instead of telling me when to take my Pilot in to be fixed, he started quizzing me and blaming the crappy looking tint on my sunglasses After going through xxxx with Garcia about their erroneous odometer reading and refusal to fix the paperwork, I was in no mood to start listening to them blame me again for their poor work and really bad customer service. THESE GUYS WILL DO EVERYTHING THEY POSSIBLY CAN TO AVOID TAKING RESPONSIBILITY. LOOK OUT! Guess I’m going back to the State’s Atty. General. Wouldn’t it be nice if they just fixed the problem. And wouldn’t it be great if they bent over backwards to make their customers happy? Fat chance at Garcia Honda. More

Lee Trujillo is the best! I'm traveling cross country from South Carolina to Sedona in my Honda CR-V and it was due for an oil change. I took a chance and stopped in at Garcia I'm traveling cross country from South Carolina to Sedona in my Honda CR-V and it was due for an oil change. I took a chance and stopped in at Garcia Honda without an appointment and Lee Trujillo fit my vehicle in right away. The technician found a nail in my tire which Lee had plugged at no extra charge. This could have caused me some serious issues left unattended! Also he had my car washed at no extra charge which was definitely needed and appreciated. I left there feeling so grateful for Lee's kindness and thoroughness. You can feel confident taking your vehicle to Garcia Honda for service and a five star experience! More