Garcia Honda - Service Center

I'm not sure if Patrick was the automotive technician who worked on my vehicle or if he was the gentleman who checked me in. The gent who checked me in exemplified great customer service and provided me who worked on my vehicle or if he was the gentleman who checked me in. The gent who checked me in exemplified great customer service and provided me with my most positive experience with Garcia Honda to date (I've been unimpressed for the most part). My invoice number was HOCS758164 and this review is for him and him alone. I have to say, this being my first visit to Garcia Honda Service center, my initial impression wasn't good. I didn't know where to go and so went into the glass kiosk outside the center to ask for assistance. The pompous pretty boy on the right asked me how he could assist and talked over me as I answered. I found him to be rude and unhelpful. I was ready to never come back to Garcia Honda again and you can thank the gentleman who actually assisted me for giving you another chance. More

Overall experience was quite favorable! I found Alan to be very attentive and made a good impression! The price was reasonable for the service received: Oil, Tire Rotation, Filters, etc…. be very attentive and made a good impression! The price was reasonable for the service received: Oil, Tire Rotation, Filters, etc…. More

I am always generally pleased with the service received at the Honda service center. My goal is to keep my Pilot running and in good condition until it has reached 300,000 miles and I think with the techn at the Honda service center. My goal is to keep my Pilot running and in good condition until it has reached 300,000 miles and I think with the technicians help we may be successful! Thank you. More

My husband and I were driving to work when one of the wheels started making a metallic scraping sound. We pulled over and did not see anything. We called Garcia Honda and they were able to fit us in th wheels started making a metallic scraping sound. We pulled over and did not see anything. We called Garcia Honda and they were able to fit us in that day. They checked everything out and did not charge me anything. This is the second Honda I have bought from them and they have done all the service on both cars. I have always been very pleased: the service has been good, the employees are polite and friendly, and the car is done when they say it will be done. More

This is my second submission; my issue is now with the web site. Can't find my account -- I don't care, but you do. Web site wouldn't let me go back when it couldn't find my email addresses; erased everyt web site. Can't find my account -- I don't care, but you do. Web site wouldn't let me go back when it couldn't find my email addresses; erased everything. As for the rating for Garcia Honda, I must say that I do not trust ANY car dealers. They charge more than the independent auto mechanics, so I don't use the dealers. That said, Garcia Honda people are ALWAYS courteous, professional, friendly. They ALWAYS tell me what's going on with my car. The Garcia Honda people have become familiar faces, part of my community, and I appreciate that. More

Great Customer service...felt welcome and my needs were meet due to a tentative and helpful staff. Great atmosphere in waiting area. Will come back. meet due to a tentative and helpful staff. Great atmosphere in waiting area. Will come back. More

Everything done on time and with care and communication. There were no surprises and nothing done without our knowledge and approval. A job well done. There were no surprises and nothing done without our knowledge and approval. A job well done. More

I was impressed with the thoroughness of the diagnosis. I was also impressed with the attention to detail and Richard's repeated attempts to reach me by cell phone to give me the cost of repairs. I was also impressed with the attention to detail and Richard's repeated attempts to reach me by cell phone to give me the cost of repairs. More

Everyone I dealt with was courteous, friendly and knowledgeable. I'm sorry I don't remember any of their names. The electricity went out while I was there and the staff was solicitous and made sure knowledgeable. I'm sorry I don't remember any of their names. The electricity went out while I was there and the staff was solicitous and made sure everyone in the waiting area knew what was happening and gave regular updates on how long it would be off. Alice Hannon More

Purchased a used pilot under warranty. Jay and Art made me feel like I was a lifelong customer and resolved all the issues immediately. Will definitely be a returning customer. me feel like I was a lifelong customer and resolved all the issues immediately. Will definitely be a returning customer. More