Garcia Honda

Continued Bad Business I bought a “new” Pilot from Garcia Honda 9/4/2019. They lied about the mileage and refused to fix it until I went to the State’s Atty. General’s offic I bought a “new” Pilot from Garcia Honda 9/4/2019. They lied about the mileage and refused to fix it until I went to the State’s Atty. General’s office, the Honda Corporation, and wrote a bad review. NEW PROBLEM: The tint they put on the front driver’s window and front passenger’s window is pretty crappy. When you look through them in certain lights there is a rainbow effect and the window looks mottled. I called Garcia service and was transferred to sales. Salvador answered with “Hello”, instead of, “This is Salvador in sales” or “Garcia Honda, sales dept.”. I didn’t know who had picked up the phone, or if I had been accidentally sent to ???? I was speechless, not knowing what to say because I didn’t know to whom I was speaking. After he finally told me who I was talking to I explained the situation. He said he would make an appt with the company that tinted the windows and would call me back to tell me the appointed day and time. He called me back the next day, (good job) but instead of telling me when to take my Pilot in to be fixed, he started quizzing me and blaming the crappy looking tint on my sunglasses After going through xxxx with Garcia about their erroneous odometer reading and refusal to fix the paperwork, I was in no mood to start listening to them blame me again for their poor work and really bad customer service. THESE GUYS WILL DO EVERYTHING THEY POSSIBLY CAN TO AVOID TAKING RESPONSIBILITY. LOOK OUT! Guess I’m going back to the State’s Atty. General. Wouldn’t it be nice if they just fixed the problem. And wouldn’t it be great if they bent over backwards to make their customers happy? Fat chance at Garcia Honda. More

Lee Trujillo is the best! I'm traveling cross country from South Carolina to Sedona in my Honda CR-V and it was due for an oil change. I took a chance and stopped in at Garcia I'm traveling cross country from South Carolina to Sedona in my Honda CR-V and it was due for an oil change. I took a chance and stopped in at Garcia Honda without an appointment and Lee Trujillo fit my vehicle in right away. The technician found a nail in my tire which Lee had plugged at no extra charge. This could have caused me some serious issues left unattended! Also he had my car washed at no extra charge which was definitely needed and appreciated. I left there feeling so grateful for Lee's kindness and thoroughness. You can feel confident taking your vehicle to Garcia Honda for service and a five star experience! More

Garcia Honda - Criminal Practices This is a follow up to the great review I gave them earlier. The minute I drove off the lot, I became invisible. There have been many, many problems s This is a follow up to the great review I gave them earlier. The minute I drove off the lot, I became invisible. There have been many, many problems since I gave them my money, most of them having to do with lack of information from them and lack of communication from them. But the most serious problem is that they lied about how many miles were on the car I bought. They told me it was a new car and that it had 25 miles on it. I questioned the mileage because I was told my vehicle came from a dealer down south. But they said it had traveled to ABQ on a transport. But after driving my car a few days, and trying to figure out how everything worked, I finally found the odometer and it was over 250 miles. Now there is a problem. I signed a paper saying it had 25 miles on it and thought it was a brand new car. When I went back and told them they needed to amend the paperwork to make it accurate, an hour went by while I was told over and over nothing could be done about it. I insisted and finally was told they would revise the paperwork and fix the error; a new title would be issued. After some time, I was given two papers to sign. Neither one had my vin on them, so I wrote it on both papers. Then I read the papers. They both pointed out to me that this was a used vehicle, either used as a demonstrator or was sold then returned to the dealer for some reason. NEWS TO ME. Along with this news, the papers clearly stated that the warranty starts at zero miles, so my warranty, for me, was 250 short of the 36,000 miles. Is that fair? They sell me a used car, without telling me, then I get cheated out of 250 warranty miles. This didn’t bother Garcia Honda in the least, but I have a big problem with them lying ( by omission and commission) and falsifying legal documents. I refused to sign the two papers saying I knew these things when I bought the car. That’s when I was told I could not prove that I had not driven the 250 miles. And that I was the only one in the world who had this problem. Another desperate attack on the victim to intimidate them. Isn’t that always the tactic one uses when they are caught red-handed? Blame others. There is paperwork at that dealership showing the correct odometer reading when I bought the car, and they could turn on a computer and read it if they chose. But that would mean admitting they made a mistake and that they cheated me, hoping I wouldn’t notice. I am not sure how I am going to handle this. Right now it seems the only answer is through the legal system. But I do feel obligated to warn others about the shady and illegal behavior on the part of Garcia Honda. Employees I dealt with: Michael McKinnon, Alyce, Salvador, and Cory ( who offered to buy me lunch because they failed to mention it would take 2 hours plus to put the roof rack on my car). BUYER BEWARE! More

Didn't know buying a car could be fun! Michael was very personable and extremely helpful from the start. And his sense of humor was the icing on the cake. Michael was zoned in our needs Michael was very personable and extremely helpful from the start. And his sense of humor was the icing on the cake. Michael was zoned in our needs rather than what the dealership needed to sell. And he found us the vehicle that suited our needs to a tee. He joked that dealing with us was so much fun we should do it again the next day. And we would if we could afford it! We also loved working with Michael Legere and with Alyce Tenorio in Finance. We will talk about Michael Legere on his page. It was a great experience working with good people who were very attentive to our needs. More

Great service This is the only place I take my Honda Element. Tim Combs is the best service adviser. Always go where you get the best service! This is the only place I take my Honda Element. Tim Combs is the best service adviser. Always go where you get the best service! More

Great customer service! Ivan was great. He meet our expectations and went beyond. We was very professional. I highly recommend Ivan. We were in need of the front license plat Ivan was great. He meet our expectations and went beyond. We was very professional. I highly recommend Ivan. We were in need of the front license plate holder and he was more than willing to help us us after we purchased the vehicle. Thanks Ivan More

NOTHING SHORT OF INSULTING Had been emailing Michael McKinnon about selling my deceased brothers CRV back to the dealership since he bought it there last year, paid cash. Though Had been emailing Michael McKinnon about selling my deceased brothers CRV back to the dealership since he bought it there last year, paid cash. Thought with the clear title and purchase from this dealer, the transaction could be fast and fair. Entering with title,death certificate, and legal papers in hand, Micheal handed my wife and I off immediately to another associate who didn't even know the situation. The vehicle was never inspected, or driven and only a brief form filled out and we were told that the 2018 CRV EX was worth $20,000, $2,000 less than a CarMax offer. I needed a written offer for the estate attorney and was told, that person is on a trip and not available till next week. Would never recommend or purchase from a Garcia store. More

"Rude and worst experience ever" I have never been treated so rudely at any dealership in town. But Andrew ( the sales person ) was the worst at Garcia honda. I simply ask if I can te I have never been treated so rudely at any dealership in town. But Andrew ( the sales person ) was the worst at Garcia honda. I simply ask if I can test drive the 2.0 Honda accord sport. But Andrew told me in a rude way and said "are you going to buy the car this time?" As I have never meet this guy before and he then continue being rude and tell me that I'm not allowed to test drive the car unless I committed to buy the car. and ask me to get my car appraised in order to test drive the car. lol. I think Garcia honda needs to train their sales people on customer service or maybe it's just Andrew. But please train your employees not to be rude to customers. Thanks . 0 star for this employee Rest of the team and employee and service department are great. More