Garcia Honda

My husband took our car in for our usual oil change and after an hour, Tristan Smith, told my husband the car would be ready in 5 minutes. Finally 2 hours later my husband hunted down Tristan, and no apolo after an hour, Tristan Smith, told my husband the car would be ready in 5 minutes. Finally 2 hours later my husband hunted down Tristan, and no apology or anything we got our car. In 2020 we took our car in for a rear break replacement and when we got home and read the paper work it said they replaced front brakes. That was also Tristan Smith. We have been taking our car to Garcia Honda for 13 years and have never seen this level of incompetence. Very disappointing, now we are rethinking buying a new car from them next year. More

Michael is a amazing employee! A truly honest and respected person! I would deal with him again! He is respectful and really listens to the needs of his customers. respected person! I would deal with him again! He is respectful and really listens to the needs of his customers. More

If it weren't for Mr. Merryman this review would be negative. We were experiencing a problem due to laziness and/or lack of training. Mr. Merryman, went out of his way to resolve the issue. Not on negative. We were experiencing a problem due to laziness and/or lack of training. Mr. Merryman, went out of his way to resolve the issue. Not only does he know what he is doing, but he ensures the customer is taken care of, and is fully informed of the situation. He knows the meaning of Customer Service; something that is, unfortunately, seriously lacking in today's society. Thank you, Manny, for all your help. Garcia Honda is lucky to have you on their team. More

Manny, Milles and the rest of the team were very professional and helpful on our recent visit to purchase a 2021 Accord. Very good experience rarely seen on any car purchase. Thank you guys and keep professional and helpful on our recent visit to purchase a 2021 Accord. Very good experience rarely seen on any car purchase. Thank you guys and keep up the good work! Cesar Saenz More

I unfortunately think I became a victim of social racism at this dealership. I'm a double minority whom decided to visit Garcia Honda to do some shopping around after taking a liking to a few cars I was int at this dealership. I'm a double minority whom decided to visit Garcia Honda to do some shopping around after taking a liking to a few cars I was interested in getting in the next few months. I test drove two vehicles. Let me just say that Mr Welton, my car salesmen, had great customer service! He was very knowledgeable and attentive to my wants/needs with regards to the type of vehicle I was looking for. As the salesguy and myself are walking outside to take a look at the first car, I noticed ANOTHER car salesmen and a customer (who do not look like me) taking a look at this same car from a short distance. Was that customer considering this vehicle before I arrived? No, because when I first got there, the car was literally still parked way towards the very front of the main entrance of the dealership, a little short of a mile distance away from the main entrance. It was not on full display to be looked at by someone else at the time I arrived. So, as I'm casually checking out the exterior and interior of this car along with my family, while at the same time being watched from a distance by the other customer and sales guy, we get ready to test drive this car. We come back to dealership, test drive second car. I tell my salesguy I love the first car and what does he tell me? They SOLD THE FIRST CAR TO THE OTHER CUSTOMER WHEN WE LEFT THE LOT. I should've just left the minute he told me this. I was so disappointed, I felt belittled, and disrespected that they would even do that to a potential buyer, especially to someone who was the first to VIEW it. I could've been a customer that was there to patronize the business the day I went, I could've been the customer that decided to buy that vehicle, cash! However, they didn't grant me that opportunity. They would've never been able to find out. It's about the principal, the audacity to sell a vehicle that I was considering and DROVE and not even giving me the chance to further the buying process is beyond me. On top of that, they do a hard credit check, go over income, and the manager had a very condescending tone towards me. I considered going back to this dealership in the next two months to actually start the buying process, but the more that I think of this situation, the stronger I feel that I will not be coming to this dealership ever again...how nice to love a car so much that the opportunity for me to even get it is stripped from me almost the minute I (test) drive it off the lot. 5 stars for my car salesmen Aaron Welton. 0 stars for the way I was treated towards the latter end of my time spent there. More

Manny Merryman/Finance: From start of my 2020 Honda Fit Sport purchase to current time, Mr. Merryman has treated me like family. This purchase was made during a particularly challenging timeframe when my Sport purchase to current time, Mr. Merryman has treated me like family. This purchase was made during a particularly challenging timeframe when my mint condition 2001 CR-V was totaled in a rear end collision. Taking into account post recovery from accident, waiting for Allstate to complete claim and riding my racing bicycle in lieu of driving, Mr. Merryman ensure that the purchase transaction was seamless including the MVD process of transferring my New Mexico Vet plate to my new Fit. I have informally adopted Manny, Cary Carr and Steve Alamillo as my new local family. More

Steven is an understanding, patient and supportive person when I need work done on my 2007 Honda Civic. He always explains in detail what needs to be done and the estimated cost. Joycelyn Jackson when I need work done on my 2007 Honda Civic. He always explains in detail what needs to be done and the estimated cost. Joycelyn Jackson More

I’m beyond disappointed with the service I have received from the Honda service center at Garcia Honda. I’ve been more than patient understanding and civilized about the incompetence of the service provide from the Honda service center at Garcia Honda. I’ve been more than patient understanding and civilized about the incompetence of the service provided by what I thought was a highly reputable dealership. After making an appointment for a airbag recall. I thought I would also have the AC diagnosed since my wife has had trouble with it for some time. The experience goes south from here. I’d rather have a root canal everyday for a month straight than to ever have to relive this experience another day. However at the end of the day I would have to accept some responsibility for not running instead of walking to the nearest exit. This dealerships service center should be shut down and prohibited from working on any vehicle period. The amount I was charged for shabby AC repair is embarrassing close to $2,000. 1st 2nd and now 3rd time I have returned vehicle in less than two weeks and it’s a different story each time and still have NOT fixed the problem. I’m outraged to say the least. After seeking legal assistance in dealing with this problem it had been suggested that I allow them the chance to properly repair and write the wrong and actually fix the car. POTENTIAL FUTURE CUSTOMERS YOU HAVE BEEN WORNED. If I preformed and did my job in this manner, I am certain I wouldn’t have a job. Out Right shameful..... More

My experience here started off decent. I had scheduled servicing for my AC to be diagnosed. The front was blowing warm and the back unit was blowing hot. Prior to arriving, I had been promised a rental be servicing for my AC to be diagnosed. The front was blowing warm and the back unit was blowing hot. Prior to arriving, I had been promised a rental because I had errands to run. When I got there, they told me I couldn't have a rental because I would be going out of the mile range. However the technician was nice enough to schedule me in later that day. So I went back around 1pm, and was given a loaner because they were backed up. Closing time was 6pm and it had reached 5pm and I still had not recieved a call from them so I called and they said it was ready. They had found that my refrigerant was low and that I needed an evac and recharge and an cabin air filter change but that it would cost me a total of $410! Naturally, I declined because that sounded incredibly inflated. I went to pick up my vehicle and now the front AC was blowing hot. Something seemed off. A few days later, I called back and didn't mention that I had already been there and spoke to someone in the service department. I asked what their normal process for an AC diagnostic was, I was told that the tech does an automatic evac and recharge and if that fixes the problem, that it but if that doesn't work and further diagnostic work is needed then I get charged more. That was not how my AC diagnostic work went. I spoke with the technician who supposedly did the work on my vehicle and he admitted he had done the wrong thing and was very apologetic. I asked to speak with the service manager, Andrew. I called for a week and left voice messages and never got a call from him, it wasn't until after a week the assistant service manager returned my call and offered to have me pay extra for the evac and recharge but I said I didn't feel comfortable going back as I didn't feel confident in the work previously provided and that I wanted a refund so I can take my service elsewhere. In the meantime I had gotten a second opinion and within 45min they found that there was a motor in the back that was broken. It was going to be $650 to fix it. I informed the assistant manager of this and that had they properly diagnosed my vehicle they would have found that. She argued with me that she wouldn't not refund me because they had looked at my vehicle even though they didn't do what I went there for. Nothing was resolved. I will not be going back there. More