Garcia Honda | Page 40

Several years ago we bought a car from Garcia Honda: we knew exactly what we wanted, worked directly with Toby Garcia (the General Manager) and had a great purchase experience. Fast forward to the present knew exactly what we wanted, worked directly with Toby Garcia (the General Manager) and had a great purchase experience. Fast forward to the present: This time we had to make several visits to research and test drive a few different models. We kept getting directed to different sales persons and Monica (the Sales Manager) kept interfering with our interactions. We finally decided what we wanted, put down a deposit and waited eight weeks. When the car arrived and we went in to buy it the paperwork process was terrible! Despite having our own existing insurance and paying in full in cash the dealership wanted us to sign papers to: transfer our insurance to American Honda, make Garcia Honda the loss payee, agree to letting them run a credit report, and partially fill out and sign a credit application. We strongly felt that either the dealer was dishonest or its paperwork was sloppy. In any case we almost walked out several times during the process because it just wasn't making sense. We almost couldn't believe it when we finally got to the purchase agreement and the total was exactly what we'd committed to when we put down the deposit. In any case we intend never to shop here again. More

worst honda dealership in america that I know of.You are too paying too much for everything.Check your bills and other dealerships.Albuquerque is not a rich city like Brookfiield ct. [ where I lived previou too paying too much for everything.Check your bills and other dealerships.Albuquerque is not a rich city like Brookfiield ct. [ where I lived previously} so your oil changes should not be at least 25 per cent more than ct. More

Garcia Honda Used Cars. They have demonstrated to me that the old saying "Never trust a used car salesman" is still true. I purchased a used Ford pickup truck from them. The salesman was good and the that the old saying "Never trust a used car salesman" is still true. I purchased a used Ford pickup truck from them. The salesman was good and the deal on the vehicle seemed great. The truck had several medium and small issues. The dealer had agreed to fix them. One issue that upsets me is that the battery was bad in the truck and they knew it. They agreed to put a new battery in it. Well, a couple weeks later the battery was dead again and when I went to jump the truck, I saw that instead of a new battery they had put in a used battery which now was bad also. Another was how strongly they emphasized that they check everything and change all the fluids and such. When I took the vehicle to my mechanic to check the balance of the tires, two of the rims were very bent; the dealer will not do anything about that. The mechanic also found that the brake fluid was fouled, the radiator fluid was brown, the transmission fluid was almost black and smelled burnt, and the air filter was completely coated in grease and dirt. Checking everything out and cleaning out and changing all the fluids cost me nearly $1000. That does not include doing anything about the bent rims. The truck is also missing the spare tire and they still have not gotten me one. As I said, they refused to do anything about any of it and provided me with a copy of the check list that their mechanic completed on the vehicle to check it out. They only checked things that were purely safety related; and, it is pretty apparent that the mechanic just marked all the check marks at one time; you can tell when someone just runs down a list making the marks. So, even though all are marked I do not have trust that each item was really checked. This is not a one time type of thing and so if you get a vehicle from them you can expect to be taking a chance as well. I just will never buy another from them and I would recommend not buying from them. More

As usual, the Garcia Honda Service Dept. was friendly and courteous, helpful, patient, careful to explain everything, and willing to try whatever it took to fix a complicated problem that I had created and t courteous, helpful, patient, careful to explain everything, and willing to try whatever it took to fix a complicated problem that I had created and that became an emergency. They were cheerful and energetic throughout the process, and this all happened on a day when they were busy and I showed up at the end of the day. More

Garcia Honda has always given me excellent service whenever I have gone in there. Even if I am there for an oil change, I still get treated like I am number 1. whenever I have gone in there. Even if I am there for an oil change, I still get treated like I am number 1. More