Garcia Honda

I bought my first Honda at this dealership in 2017. I recently went back looking for another Honda. I was greeted immediately by Gary, who was not very friendly or helpful. I told him what I was lookin I recently went back looking for another Honda. I was greeted immediately by Gary, who was not very friendly or helpful. I told him what I was looking for and he turned me over to Mike. Mike made an offer on a vehicle I was interested in but later went back on his word. He did call other dealerships in the state and was going to have a white Accord delivered. I told him I would pick it up myself and he declined to tell me where it was located and that I would not find it. Guess what, Mike...I FOUND it and I bought it!! Never going back to Garcia again. Poor service More

Great service from Gary sanchez he gide us well as a first buyer was hard to undestand the whole process he work with us and we drive the same day with our car first buyer was hard to undestand the whole process he work with us and we drive the same day with our car More

The Salesman, Andrew and Manager, Manny were courteous and kind, answered all our questions and we were in out in two hours; fastest place we ever been to when purchasing a vehicle. and kind, answered all our questions and we were in out in two hours; fastest place we ever been to when purchasing a vehicle. More

Between my salesman Gary SANCHEZ and Mike the manager, I was treated with respect and understanding of what I was wanting! They were very kind. They made it painless. was treated with respect and understanding of what I was wanting! They were very kind. They made it painless. More

Gary was extremely helpful, professional, and provided a personal touch to the entire process of picking out and purchasing a car. personal touch to the entire process of picking out and purchasing a car. More

Helpful, personable. When new vehicle came in, they went over IT thoroughly before turning it over. Helped with showing how equipment works. NOT PUSHY! Felt I got a fair When new vehicle came in, they went over IT thoroughly before turning it over. Helped with showing how equipment works. NOT PUSHY! Felt I got a fair trade-in amount. More

Gary Sanchez was our sales man he took great care of us we are very happy thanks Gary we are very happy thanks Gary More

While traveling through Albuquerque on the way to Minnesota my ignition switch quit working and left me stranded at a fuel stop. Called Garcia's and they put me in touch with Honda Roadside Assistanc Minnesota my ignition switch quit working and left me stranded at a fuel stop. Called Garcia's and they put me in touch with Honda Roadside Assistance, the Roadside Assistance was no help at ALL. Got a hold of a towing service and got towed to Garcia's, it was close to 6:00 PM. Service Advisor Izze Gambino was expecting me, he had been talking with my wife about my situation. He explained possible causes of the problem and what might have to be done and gave me an estimate. He even gave me a ride to a motel I had booked. The next morning he called about 1hr after they had opened and described what had be found and the what it would take to fix it. Later that afternoon it was fixed !!! He gave me a # to call for a shuttle to the dealership. Got there my Ridgeline was ready and the charges were less than the original estimate !!! I know I was put ahead in the service line because I was traveling and that was deeply appreciated. I have to say Thank You to Garcia's and to Izze Gambino in particular. More

In 2013 I feel I made a mistake buying a maintenance agreement for my Honda accord. It has been more of an aggravation than alternative ways to get a car serviced and cost more than alternative busines agreement for my Honda accord. It has been more of an aggravation than alternative ways to get a car serviced and cost more than alternative businesses charge. Service has always taken longer than it should and there are almost always high-priced additional services suggested. This week I made an appointment for an oil change using one of the remaining visits allowed on the agreement. The appointment was for 10 AM. I arrived on time expecting to just wait the normal 45 minutes to an hour to get the 20 minute service completed. I learned that the oil change would take 2 1/2 hours because the technicians were busy. I feel if a dealer makes an appointment with a customer, the requested service should begin on or near the time of the appointment. I had to make arrangements to get a ride home and back. Instead of being on my way by 10:45 as expected, I was inconvenienced for over 3 hours. The service manager was polite and offered several reasons why Garcia does business this way. I just don't agree with this manner of doing service. The method is designed to maximize dealer profit at the expense of customer satisfaction. More

Was I swindled? My advisor CC quoted me $1300 for 4 repairs to be done on my Fit then 10 min later he calls back saying he and the parts department misquoted me My advisor CC quoted me $1300 for 4 repairs to be done on my Fit then 10 min later he calls back saying he and the parts department misquoted me and it would actually be $2100! I was ready to cancel 1-2 of the repairs but then he says he can help me out by giving me a discount which lowered the quote to $1650. I reluctantly agreed, foolishly trusting him. A few weeks later I get a letter from Garcia Honda indicating their responsibility to recommend needed service. There were about 8 recommendations that included 3 of the 4 repairs I paid $1650 for! CC never made recommendations nor did he point them out at the end of my invoice! I looked at my invoice more closely, and there was no $350 discount! Instead, at the back page of the invoice were the very same 8 recommendations with a total of about $2100! It sure looks like CC quoted me that total then to make it look like a discount, he tells me the actual amount of $1650. I emailed the service manager AN giving all the details and asking for $350 refund. He actually emailed me back saying he wanted to meet with me. I told him my availability but I never heard back. Instead, a few days later I get another recommendations letter from Garcia Honda but this time, there are only 5 recommendations - none of my 3 repairs are on there. And I still have not heard back from service manager AN. I guess that was my answer. Do not go to Garcia Honda for service, CC will take advantage of you and AN will do nothing about it. More