Garcia Honda

Used to be good Garcia dealerships used to be known for great service, but lately this is not the case. Besides several questionable issues at other Garcia dealership Garcia dealerships used to be known for great service, but lately this is not the case. Besides several questionable issues at other Garcia dealerships, my mother took her Honda in to Garcia Honda with the check engine light on and asked if they could quickly check it and tell her the issue. She even offered to pay. They rudely said "no, we will not. You got your last oil change somewhere else, and they probably did it wrong. Go read the manual and figure it out yourself". Shocking, really. More

Worst Service Imaginable Went to Garcia to purchase a 2016 Civic, model I wanted was not in stock, no attempt was made to try to get me the car I wanted, instead was shown a l Went to Garcia to purchase a 2016 Civic, model I wanted was not in stock, no attempt was made to try to get me the car I wanted, instead was shown a lower end model and told that it would be weeks before I could see anything else. Ended up buying lower end model, for which I paid way too much (that was mostly my fault, I should have walked out the door) was not terribly happy, was left sitting waiting for a very long time for "finance guy" to be available. Finance guy was horrible, rude, condescending, upset that I was paying cash and didn't want a loan. I understand that they make money on the up-sell, but this guy was so unpleasant I didn't buy things I otherwise might have. I did buy floor mats and a trunk mat, which I still haven't received over three weeks later. When I called the dealership to ask about it the parts department had no record of the order, it was never submitted, though they certainly charged me for it. Was told I'd be transferred back to the sales department to straighten it out, was then put on hold for 10 minutes and no one ever answered. Hung up, called again, spoke to someone in sales who said he'd take care of it and someone would call me back in ten minutes. Shockingly, it is now 30 minutes later and I've heard nothing. I love my car, have bought and owned several Hondas over the years, I currently have a CRV and an Accord in addition to the Civic I just purchased, but I will never buy another car from Garcia and am so unhappy about this I may stop buying Hondas. More

We Bought 4 Cars from Garcia Dealerships, Great Experiances Our family has purchased 4 cars from Garcia Dealerships in Albuquerque and all three of them were used. All top quality merchandise and we dealt with Our family has purchased 4 cars from Garcia Dealerships in Albuquerque and all three of them were used. All top quality merchandise and we dealt with top quality people. Its not often you come across an exceptionally honest dealer, but we did at Garcia Honda, Lexus of Albuquerque & Montano Acura, all Garcia family owned. More

Road Trip and check engine light We were on our road trip from Texas when our check engine light went on in the middle of nowhere New Mexico. We drove with it on for 1.5 hours before We were on our road trip from Texas when our check engine light went on in the middle of nowhere New Mexico. We drove with it on for 1.5 hours before we could get to Garcia Honda. Richard Simms saw us drive up in the Express Service and listened to concerns about the vehicle. He immediately checked the code and informed us that it may be the catalytic converter but it wouldn't stop the vehicle from operating. He reset the code and said if it came on again, we should have it checked out. I was relieved that we wouldn't have any repairs needed during our vacation and he gave us the confidence to continue our trip without worry. The light has not come on again. I had no negative reviews to read prior to our emergency visit, and I'm GLAD. Garcia came through for us. More

They couldn't even fix their own car! One of the worst car-repair experiences of my life! They couldn't even repair their own car! Had to bring it back 4 times and they still didn't repa One of the worst car-repair experiences of my life! They couldn't even repair their own car! Had to bring it back 4 times and they still didn't repair it! I will never buy another Honda! More

DO NOT DO BUSINESS WITH GARCIA HONDA High pressure sales! No refund for $500 deposit they required for me to show the car to my wife. Accused me of lying because I did not buy a car High pressure sales! No refund for $500 deposit they required for me to show the car to my wife. Accused me of lying because I did not buy a car even though I had said it was contingent on my wife's approval. Rude to me when I did not buy from them. Promised best deal possible, but was $5500 higher than Perfection Honda on the same vehicle. More

Old people beware If you are elderly and shopping for a Honda, skip this dealership. They wore us down and then high pressured us into a rip off deal. We were cheated If you are elderly and shopping for a Honda, skip this dealership. They wore us down and then high pressured us into a rip off deal. We were cheated out of a Honda rebate and charged $3000.00 over a fair selling price. When we went to the finance manager they skipped over the bad parts of the deal. Of course by this time we were so tired we could not reason. SO BEWARE OF THIS RIP OFF DEALER, WE HAVE SINCE FOUND OTHERS IN OUR AREA THAT HAVE PAID WAY OVER A FAIR PRICE More

oil change My experience with Honda has been very exceptional. The staff has always been helpful and friendly, and the oil change was done in a fast manner. Than My experience with Honda has been very exceptional. The staff has always been helpful and friendly, and the oil change was done in a fast manner. Thanks More

I needed to get my brakes checked out The guys and Mechanics are all very helpful. Scott worked on my brakes and he explained everything to me. Brian was my service advisor and he is the b The guys and Mechanics are all very helpful. Scott worked on my brakes and he explained everything to me. Brian was my service advisor and he is the best. I've been their several times, always excellent. More

Service check I had requested a Thursday appointment, but when they sent me the text to confirm it was for a Friday. I called the next (Thursday) morning and thankf I had requested a Thursday appointment, but when they sent me the text to confirm it was for a Friday. I called the next (Thursday) morning and thankfully, they fit me in at the same time I had requested. There were several people waiting in the waiting room, but I did not have a long wait at all. More