Garber Subaru

hassle-free Several friends and colleagues had only positive things to say about Subaru vehicles. I procrastinated b/c buying a car always seemed like a huge inco Several friends and colleagues had only positive things to say about Subaru vehicles. I procrastinated b/c buying a car always seemed like a huge inconvenience and hassle....but now I know it doesn't have to be like that. I felt compelled to write this review because my experience with Doyle Subaru and specifically working with Jeremy Oakley was - by all accounts - enjoyable, straightforward, and very convenient. I am very pleased with my 2016 Forester. Jeremy was determined to sell me my ideal vehicle, even if it wasn't in their stock. He was knowledgeable, friendly, and understood my time constraints when it came time to get through the paperwork. I look forward to continued business and recommend Doyle Subaru in the highest possible terms. More

Awesome I bought a Subaru Impreza and was amazed by the service at Doyle. Brent was awesome and got me the car I wanted. I was very happy with the service and I bought a Subaru Impreza and was amazed by the service at Doyle. Brent was awesome and got me the car I wanted. I was very happy with the service and the car I received. More

A Satisfied Customer I purchased my 2013 Legacy Nov 2014. I hate wheeling n dealing with cars it is such an unpleasant experience, so I keep all my cars 10 yrs+. I foun I purchased my 2013 Legacy Nov 2014. I hate wheeling n dealing with cars it is such an unpleasant experience, so I keep all my cars 10 yrs+. I found my experience to be UNexpectedly totally satisfying with Dean ..he was professional, low key and witty...not the 'shark' salesman one dreads. wouldnt change a thing about how the transaction went down. I have already made plans to buy from him again and will send friends there. Anne S. More

Great dealership I've bought several vehicles from Doyle's over many years. This dealership is fantastic. Not only have I received very fair deals, I've never seen a s I've bought several vehicles from Doyle's over many years. This dealership is fantastic. Not only have I received very fair deals, I've never seen a service department go the distance to reslove any problems that have come up with my vehicles. Pat Pacitti,Mike Doyle, and Tim in service department have always done their best to make me one happy customer. More

horrible customer service I would never recomend using this dealership. Every time you call and talk to someone you get a different answer. No one there knows what the heck the I would never recomend using this dealership. Every time you call and talk to someone you get a different answer. No one there knows what the heck they are doing and the owner does not return calls from unhappy customers. I would NEVER reccomend using them unless you want to waste your time. More

Great Customer Service from Brent V. I received excellent customer service from Brent Venishel. He made my car buying experience very comfortable and easy. I am also impressed at how fast I received excellent customer service from Brent Venishel. He made my car buying experience very comfortable and easy. I am also impressed at how fast the process was in purchasing the vehicle. I went in on Thursday to look/test drive a vehicle, and drove away in my Subaru the next day. I am a very happy first time Subaru owner. Thank you Doyle Subaru, and a BIG THANK YOU to Brent Venishel!........ Sincerely, cfontillas10.31.14 More

disrespectful and unprofessional I went in on a Saturday (close to closing time) and found a car that I wanted to buy. I didn't have my trade in vehicle at the time, so made an appoin I went in on a Saturday (close to closing time) and found a car that I wanted to buy. I didn't have my trade in vehicle at the time, so made an appointment to come in Monday after work. While driving there I received a call from the salesman who informed me that the car had just been sold. I asked to speak to the manager as I want happy with the way things were handled. The manager explained that he has no control of the sales people and when I made a suggestion on a better way to handle what happened, he literally laughed at me. I am still shocked at the disrespect and lack of professionalism. All ended well, as I proceeded to Piehler Vision and found the perfect car accompanied by a professional staff. More

Brent was great to work with! First time Subaru owner and it was nice to have someone very knowledgable to help me in my decision! Plus I never had the bad "car dealer" feel during the process which is and it was nice to have someone very knowledgable to help me in my decision! Plus I never had the bad "car dealer" feel during the process which is always a good thing! More

Cost me over $ 6,000 per year to drive , way too costly Cost me over $ 6,000 per year to drive , way too costly I purchased a used 2006 Subaru Legacy Outback from Doyle Subaru/Chevrolet of Webster, NY f Cost me over $ 6,000 per year to drive , way too costly I purchased a used 2006 Subaru Legacy Outback from Doyle Subaru/Chevrolet of Webster, NY for $ 14,950 with 74,00 miles in July 2011 and have had serious, expensive repairs over the 2 years since purchase totaling over $ 5,000.00 I met with the owner and have gotten nowhere except for an insulting low ball offer. Their attitude is less than forthcoming to say the least. My friend also bought a Subaru the same day with me from Doyle Subaru and she also had nothing but problems and large repair bills. She purchased a 2004 Forrester. Completely frustrated and with huge financial concerns we did meet with the owner Mike Doyle on May 6, 2013. We gave him all the details of our cars complete with copies of all the repairs we both incurred. He did agree that (2) cars different models purchased at the same time with so many repairs is not normal. He offered to buy my friends car back at a loss of course and said he will send me options to help get out of my car. Many emails and months later on July 19, 2013 he passed me to his sales Manager who offered me $6,000 for my car. At that point I still owed the bank $ 9,367.32 and $2,500.00. for repairs on credit cards not to mention my car payment since 7-11-11 of $ 285.14 per month, by the way, the owner knew that. A very important part of this experience is the fact both my friend and I had issues with the service performed by Doyle not being done properly. It is easy for them to say bring it back but not easy to do once you lose all confidence in their work and find yourself repaying for the repair. Naturally they blamed the other guys. I am willing to supply copies of all the repair bills for myself and my friends car if it serves any purpose . So after failing to get any satisfaction from Doyle I went to Subaru directly looking for answers and respectfully requested two actions as listed follows: 1.) Subaru investigate their dealer DOYLE SUBARU including their service Dept. 2.) I requested a detailed written explanation with facts of why the this experience is reasonable or fair. I asked them to Include their dealer requirements , Including what are they required to do before they sell a used Subaru. Are they required to have records . Does Subaru audit this. I also asked what their annual average cost to drive this car is. 3.) I asked Subaru to put themselves in our shoes for a moment we went to the authorized dealer of their products . Subaru thanked me for the information and sent me back to Doyle even after I explained my situation. It becomes apparent Doyle does nothing to these cars because sadly they are not required to. They charge dealer prices, as if that means something, and then expect you back for endless service not done correctly. On top of this you cannot possibly track the part numbers they use when they do replace something! Amazing stuff. You will never know whether it is a cheap part or a truly guaranteed part! If we had bought our cars from private individuals we would have paid much less and been further ahead. When I had my first warranty issue not even a month later with noisy breaks one of the Doyle service guy said it will pass inspection. Is that really good enough when you are paying dealer prices? I asked Subaru if this really an acceptable representation of their products. I have since moved on and got a nice new car from a reputable dealer after great financial loss. I would never recommend Doyle or Subaru to anyone since it is clear they take no responsibility for anything and shame on Subaru! Our NY State laws clearly need to be changed because they favor the dealer.If anyone out there reads this and will explain to me why my experience was fair and reasonable I would greatly appreciate it . please respond to:mhc1960@yahoo.com More

Never again! Liars, Liars, Liars! Ok, let's make Never again! Liars, Liars, Liars! Ok, let's make it easy- PROS: We bought a Subaru. It's a great car. CONS: 1. Was mislead on what we wo Never again! Liars, Liars, Liars! Ok, let's make it easy- PROS: We bought a Subaru. It's a great car. CONS: 1. Was mislead on what we would pay as a percentage for financing. 2. Shook hands on a "new" higher rate for financing, only to find out we had an even higher one than promised the next day when we came to sign the papers. 3. Was promised a full tank of gas, was given less that half a tank. 4. Came in at appointed time to pick up the car, had to wait almost an hour. 5. Car was given an oil change before we picked it up- oil was spilled all over the inside so we had to keep the car out of the garage for a week until the burning oil smell went a way. 6. After we picked up the car, they kept calling days after for SS#, copies of our driver's licenses, etc. which we brought at closing, and they said we didn't need, then when they called and asked for them, they denied we ever brought them in. Very unorganized office- like this was the first car they ever sold. BUYERS BEWARE!!!!! More