Garber Subaru

Cost me over $ 6,000 per year to drive , way too costly Cost me over $ 6,000 per year to drive , way too costly I purchased a used 2006 Subaru Legacy Outback from Doyle Subaru/Chevrolet of Webster, NY f Cost me over $ 6,000 per year to drive , way too costly I purchased a used 2006 Subaru Legacy Outback from Doyle Subaru/Chevrolet of Webster, NY for $ 14,950 with 74,00 miles in July 2011 and have had serious, expensive repairs over the 2 years since purchase totaling over $ 5,000.00 I met with the owner and have gotten nowhere except for an insulting low ball offer. Their attitude is less than forthcoming to say the least. My friend also bought a Subaru the same day with me from Doyle Subaru and she also had nothing but problems and large repair bills. She purchased a 2004 Forrester. Completely frustrated and with huge financial concerns we did meet with the owner Mike Doyle on May 6, 2013. We gave him all the details of our cars complete with copies of all the repairs we both incurred. He did agree that (2) cars different models purchased at the same time with so many repairs is not normal. He offered to buy my friends car back at a loss of course and said he will send me options to help get out of my car. Many emails and months later on July 19, 2013 he passed me to his sales Manager who offered me $6,000 for my car. At that point I still owed the bank $ 9,367.32 and $2,500.00. for repairs on credit cards not to mention my car payment since 7-11-11 of $ 285.14 per month, by the way, the owner knew that. A very important part of this experience is the fact both my friend and I had issues with the service performed by Doyle not being done properly. It is easy for them to say bring it back but not easy to do once you lose all confidence in their work and find yourself repaying for the repair. Naturally they blamed the other guys. I am willing to supply copies of all the repair bills for myself and my friends car if it serves any purpose . So after failing to get any satisfaction from Doyle I went to Subaru directly looking for answers and respectfully requested two actions as listed follows: 1.) Subaru investigate their dealer DOYLE SUBARU including their service Dept. 2.) I requested a detailed written explanation with facts of why the this experience is reasonable or fair. I asked them to Include their dealer requirements , Including what are they required to do before they sell a used Subaru. Are they required to have records . Does Subaru audit this. I also asked what their annual average cost to drive this car is. 3.) I asked Subaru to put themselves in our shoes for a moment we went to the authorized dealer of their products . Subaru thanked me for the information and sent me back to Doyle even after I explained my situation. It becomes apparent Doyle does nothing to these cars because sadly they are not required to. They charge dealer prices, as if that means something, and then expect you back for endless service not done correctly. On top of this you cannot possibly track the part numbers they use when they do replace something! Amazing stuff. You will never know whether it is a cheap part or a truly guaranteed part! If we had bought our cars from private individuals we would have paid much less and been further ahead. When I had my first warranty issue not even a month later with noisy breaks one of the Doyle service guy said it will pass inspection. Is that really good enough when you are paying dealer prices? I asked Subaru if this really an acceptable representation of their products. I have since moved on and got a nice new car from a reputable dealer after great financial loss. I would never recommend Doyle or Subaru to anyone since it is clear they take no responsibility for anything and shame on Subaru! Our NY State laws clearly need to be changed because they favor the dealer.If anyone out there reads this and will explain to me why my experience was fair and reasonable I would greatly appreciate it . please respond to:mhc1960@yahoo.com More

Never again! Liars, Liars, Liars! Ok, let's make Never again! Liars, Liars, Liars! Ok, let's make it easy- PROS: We bought a Subaru. It's a great car. CONS: 1. Was mislead on what we wo Never again! Liars, Liars, Liars! Ok, let's make it easy- PROS: We bought a Subaru. It's a great car. CONS: 1. Was mislead on what we would pay as a percentage for financing. 2. Shook hands on a "new" higher rate for financing, only to find out we had an even higher one than promised the next day when we came to sign the papers. 3. Was promised a full tank of gas, was given less that half a tank. 4. Came in at appointed time to pick up the car, had to wait almost an hour. 5. Car was given an oil change before we picked it up- oil was spilled all over the inside so we had to keep the car out of the garage for a week until the burning oil smell went a way. 6. After we picked up the car, they kept calling days after for SS#, copies of our driver's licenses, etc. which we brought at closing, and they said we didn't need, then when they called and asked for them, they denied we ever brought them in. Very unorganized office- like this was the first car they ever sold. BUYERS BEWARE!!!!! More

If you are in the market for a New Subaru in the greater Rochester metropolitan area, then you need to check out Doyle Subaru in Webster. My wife and I have been loyal Honda owners/lessees for many years. I Rochester metropolitan area, then you need to check out Doyle Subaru in Webster. My wife and I have been loyal Honda owners/lessees for many years. I still own a 2000 Honda CR-V and just turned in our 2010 Honda Accord, as the 36 month lease was expiring. We found that the 2013 Subaru Outback gave us a ride and feel comparable to a luxury sedan, but afforded us the road clearance and AWD qualities we were looking for in a crossover SUV. Much nicer than the 2013 Honda CR-V and comparably priced. We first stopped at that higher volume/no dicker sticker Subaru dealer out in Victor to inquire about leasing a new Outback. We were greeted by a salesperson that was unwilling to accept any sort of price negotiating. When asked why they were not willing to dicker on price, we were told "because we don't have to...we sell lots of cars". Well that may be fine for the masses that don't like to dicker and just take what they offer, but we weren't willing to just "settle" for their price. We left there and headed up to Doyle Subaru and were greeted by Andrew Pike. We knew as soon as we met Andrew that this was going to be a much more pleasant car buying experience. Andrew was very willing to do whatever he could do within his means to negotiate a new lease with us. I'm an "old school" car buyer and love to dicker over price. Now if you don't like to negotiate, you don't have to at Doyle, because you will find in a very short time there, that they will make a deal with you that is considerably less than the "high volume" dealers right from the get go. But feel free to counter offer and you may find that they will meet you in the middle. Andrew is a very easy, no pressure sales rep to deal with...I'm sure anyone that meets him will feel the same way. On the day of delivery, Andrew took the time to go over every aspect of the car with us. We met Eric, the Finance manager to sign the papers and we were off in our new Subaru. Like Andrew, Eric did a fantastic job of explaining the details of the lease and made that part of the process seamless. In our opinion, you can't beat Doyle for friendly, courteous sales staff if you are in the market for a new Subaru. Give them a chance...I'm betting you won't be disappointed! I would definitely recommend them! More

I was told the problem was a loose connection and i paid for it. Couple weeks after same problem took it back now i was told it was two relays. Got Charged 300 for parts and labour it took 4 days. Couple we for it. Couple weeks after same problem took it back now i was told it was two relays. Got Charged 300 for parts and labour it took 4 days. Couple weeks after that same problem THIS TIME it was the pedal switch. Got my car back this time and the car vibrates took it back all of a sudden i have bent rims and my car wasnt vibrating before it took it in. WORST EXPERIENCE EVERY More

Was told that the problem I was having with my car was under warrantee. Then, they found that the problem was not what the error code said it was, and that part of the car was not under warrantee. I tol under warrantee. Then, they found that the problem was not what the error code said it was, and that part of the car was not under warrantee. I told them what the code was and what the problem was that they "found" and they still charge me a $95 diagnostic fee. They pull your car apart for less than an hour, charge you the diagnostic fee, and then charge you again on the labor to take the car apart to actually fix the problem. Dishonest business. Will NEVER go back to Doyle. More

This was by far the best experience I have had in shopping and purchasing a car. Tim was extremely helpful and knowledgeable. The entire process was seamless. I have purchased and leased several vehi shopping and purchasing a car. Tim was extremely helpful and knowledgeable. The entire process was seamless. I have purchased and leased several vehicles from the Rochester area dealers. I can not think of any other Dealer that compares. Way to go Doyle Chevrolet! Thank you! More

DO NOT USE THIS DEALER: These guys are crooks – They serviced my car and told me the tiers had a failure and they could not align my car. I asked if the tires were covered under the “Bumper to bumper wa serviced my car and told me the tiers had a failure and they could not align my car. I asked if the tires were covered under the “Bumper to bumper warranty” and told no, so I authorized the repair. Once I got my car back and read the warranty I found it did cover tiers. When I called them back, they changed their story to the tires were worn out (even though the service manager told me they had sufficient tread). The worst past is the service person Paul Poppoon told me he has never serviced a tier under warranty – He had to go to a car in their lot to even read the warranty. Mark Doyle would not even bother to return a phone call. DO NOT SUPPORT THESE CROOKS – I HOPE THEY GO OUT OF BUISNESS. I WILL NOT BUY GM AGAIN THANKS TO DOYLE!!! Liked: Disliked: More

my wife and i walked the frount n/c line for at least ten min. business must be good no one came near us. two salesman stared at us like we had two heads. we wear dressed nicly and with a two yr old trade. min. business must be good no one came near us. two salesman stared at us like we had two heads. we wear dressed nicly and with a two yr old trade. More

too long to get work done, loaner vehicle was filthy, service advisor , not very professional ! condition of vehicle upon pick up was not very good, was supposedly washed, looked like it just came out of service advisor , not very professional ! condition of vehicle upon pick up was not very good, was supposedly washed, looked like it just came out of a rain storm, dirt spots , spotted windows, mechanics greasy foot prints on rocker panel, what should have taken a day to do , took (3) days More

I bought a new car at Doyle's in 1995. At the time, they sold me a six-year extended warranty with the sales pitch, "If you don't have to make any claims on the warranty, you get a FULL REFUND of the purcha sold me a six-year extended warranty with the sales pitch, "If you don't have to make any claims on the warranty, you get a FULL REFUND of the purchase price. That's how the warranty operates".<br><br>Six years later, after not having to use the warranty, I call to get my refund. Suddenly, I get a whole new story. The "FULL REFUND" isn't how the warranty normally operates, it was a "special promotion" at the time I bought the car. That's not what I was told initally, and now I'm also told that I have to produce a "letter" that I was supposedly given, indicating that I was entitled to the refund. Obviously, no such letter was ever provided.<br><br>I argued with the dealership, contacted General Motors, the New York State Attorney General's office, and the local BBB. All to no avail. Doyle Chevrolet LIED to them, just as they LIED to me in 1995.<br><br>This all happened in October of 2001. I will NEVER set foot on their lot again, and I caution anyone who does business with their sales deparment...Make sure that you get everything ON PAPER, and IN TRIPLICATE!<br><br>It's too bad, because their service department always treated me very well, and did good work. More