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Garber Subaru
Webster, NY
670 Reviews
Here in the Webster NY area, when drivers are searching for the renowned quality and caliber of a reliable Subaru vehicle, they know they can come to Garber Subaru Rochester. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve New York drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Irondequoit, Rochester and Penfield with sales, selection, service, financing, and much more.
From browsing our showroom for options that fit your lifestyle to connecting you to the right Subaru model and finalizing the buying process, we can guide you through it all at your pace. Our sales team gives you the freedom to explore vehicles and learn more by providing all the relevant information, while our finance team is able to provide clear information on payment, and our service and parts teams can help keep your Subaru Forester, Crosstrek, Outback?, Impreza or Ascent running at its best. With this type of care, you can be confident that we're the place to take care of all your automotive needs.
See what a difference topnotch customer service can make on your vehicle-shopping journey. Stop by and visit us in Webster NY. We're conveniently located for the entire Irondequoit, Rochester and Penfield area and we look forward to helping you revolutionize your entire car-shopping experience. Let our teams of automotive experts answer all your questions and work with you towards getting the vehicle and the finance plan of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday 7:30 AM - 1:00 PM
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Showing 670 reviews
September 13, 2023
I gave 1 star because I couldn't give 0 stars. I waited 2.5 hrs and work on my car was never begun. Called to make an appt yesterday for new rear brakes and rotors. Ashley said that 9:30 AM would I waited 2.5 hrs and work on my car was never begun. Called to make an appt yesterday for new rear brakes and rotors. Ashley said that 9:30 AM would be the least busy time and that the job would take about 1 ½ hrs. Arrived today at 9:30 AM and Colin said that at least one person out in the shop did not show up today and that it would take longer for the job to get done than usual, but that I would have my car back at noon. Accepted loaner car and gave contact information. Had not heard anything by 11:45 AM so I returned and saw my car outside thinking that the work had been completed. Learned from Mike that my car had not yet been in for service and I then exploded. This was a real inconvenience for me. I will not return anytime soon, if at all. A $468.55 job was on the counter at 9:30 AM and was still there at noon. It is easy to blame Colin for not notifying me of the extreme backup of work and that it was not moving, but the issue today lies at the feet of the service manager Jordan. If Garber can’t staff technicians out in the shop, why are they allowing appts to be booked/overbooked? How about being upfront with the customer? There are other places that do the kind of work I need done. More
by DSMITH60
Verified CustomerEmployees Worked With
Colin
September 10, 2023
Great customer service. Highly recommended. Friendliness and courteous service is important to me. Was giving a loaner since the service was going to take a while. Highly recommended. Friendliness and courteous service is important to me. Was giving a loaner since the service was going to take a while. More
by PARAMIROSA
Employees Worked With
Michael Skrynski
September 08, 2023
My car was dead, I called Garber, spoke with Jack about my problem, he was very friendly. I had my car towed to the dealership, and it was taken care of right away. My car was done the same day! As ever my problem, he was very friendly. I had my car towed to the dealership, and it was taken care of right away. My car was done the same day! As everyone knows how awful it is with no transportation, Jack had great communication with me, and got things done quickly. More
by LIACUZZA
Employees Worked With
Jack
September 08, 2023
This was the best experience in buying a new car ever. Big John was GREAT he answered all our questions and made the process so easy. Thank You BIG JOHN. Big John was GREAT he answered all our questions and made the process so easy. Thank You BIG JOHN. More
by SEABEE40
Employees Worked With
John Freillo
September 07, 2023
It was unexpectedly wonderful. Thank you for providing such thoughtful service in such a pleasant atmosphere. Thank you for providing such thoughtful service in such a pleasant atmosphere. More
by Thank you
Employees Worked With
I'm sorry, I don't recall their names but it was a very nice young man and an exceedingly kind young lady.
