Garber Honda - Service Center

Very professional! Great Customer Service! 10/15/2018 This is first time I went to Garber Honda. Before we decided going to this dealer store, another dealer told my husband we should change br 10/15/2018 This is first time I went to Garber Honda. Before we decided going to this dealer store, another dealer told my husband we should change brake oil, and many other issues of our car. We have a 2017 Oddssey , new car. When I talked to Ryan, he is very nice and he also very proud of his team members. Ryan is definitely Reliable and Royal to client. Very nice!!!The technicians did check our car less than 30mins and told me just because of the tire need some air, and Zero fee!!! We are very appreciate their professional help and now I could take my parents with my baby to anywhere with no worries!! Next time definitely will keep Garber Honda!! And also highly recommend Ryan and his whole team!! Nice person Great job!!! More

Great service! Every time ! It was time for my B17 service, yep, a big one ! I got my loaner car, and off to work I went. Every thing was done and ready by 3PM. I also got 2 new It was time for my B17 service, yep, a big one ! I got my loaner car, and off to work I went. Every thing was done and ready by 3PM. I also got 2 new tires. My Civic handles like brand new agin ! I love the service team at Garber, especially my Deb ! The service team is what keeps me coming back, year after year, about 20 years now, for new cars ! More

Josh provides an excelent Service at Garber Honda I've been a Customer at Garber Honda in Henrietta for more than 15 Years and through this time Josh Grant have been extremely helpful with the quick a I've been a Customer at Garber Honda in Henrietta for more than 15 Years and through this time Josh Grant have been extremely helpful with the quick and quality services provided for my Honda 2004 and Honda 2004 Cars and myself. I'm very pleased to work with Person like Josh who is always friendly, promt and polite as well as very technically knowledgable. I wish Josh all the best in all aspects of his life and in his career. More

Very pleased with quick service Replaced battery after analysis of electric system. It was done at a reasonable price. Even with no appointment was done very quickly. Warren was e Replaced battery after analysis of electric system. It was done at a reasonable price. Even with no appointment was done very quickly. Warren was extremely helpful. More

Issue Resolved After an initial issue with my recently serviced Civic, the Service Department made it right in the end. The problem is fixed. Many thanks to the se After an initial issue with my recently serviced Civic, the Service Department made it right in the end. The problem is fixed. Many thanks to the service department manager Todd Trask which helped me into this matter and also to the mechanic Dan Dalton who identified the problem and took corrective actions. A bit frustrating but apparently this is part of the life sometimes. Happy customer in the end. Weekend saved. More

The extra mile! I bought my Honda Fit at Garber in 2014 and since then have been impressed with the friendliness, courtesy, and "how-can-we-help-you?" attitude of the I bought my Honda Fit at Garber in 2014 and since then have been impressed with the friendliness, courtesy, and "how-can-we-help-you?" attitude of the service department and sales staff. Just today, in the middle of a snowstorm, the rear wiper blade came off my car. I had no idea how to attach it, so I called and got a "Come on over; we'll fix it for you!" And they did -- two employees (Warren Stoutz and a technician whose name I never got) took about 3 minutes, and I left as a happy customer. I would gladly buy my next vehicle from Garber. Thank you! More

Great job as always Warren is a great guy and is always very professional and courteous. I call with a tire problem, he made time to get me in and the problem was fixed. Warren is a great guy and is always very professional and courteous. I call with a tire problem, he made time to get me in and the problem was fixed. Been coming here for 25 years and truly is because of the great service team. More

GREAT TRANSACTION I don't think anything could have been any smoother than this deal with PETE, no pressure, no false promises, just a great BUSINESS deal. This is my t I don't think anything could have been any smoother than this deal with PETE, no pressure, no false promises, just a great BUSINESS deal. This is my third vehicle bought at Garber and won't be my last, {god willing} More

Used sales dept good but service not so much Salesman was great and made sure all my issues on the used vehicle would be addressed and taken care of. The service dept was lacking in my opinion an Salesman was great and made sure all my issues on the used vehicle would be addressed and taken care of. The service dept was lacking in my opinion and will not take my vehicle back. One of the issues "fixed" was the vans blind spot monitoring system. Two new control boxes needed to be installed, but a couple days later on a 95degree day both boxes were hanging from the back of the van. They looked to be put up under the rear bumper with just double sided tape and not back in the original mounting position, because I'm sure it was the easier way. I brought this up to the sales guy I worked with to see if anyone would reach out to me and nothing. From a customer service standpoint a call back from a service manager would have went a long way to make it right and fix the issue. I ended up correcting the issue the correct way by putting it back in its designated mounting position. More

"Above and beyond" The day before I was to bring my 2009 CR-V in for routine service I received a call Rylea from Garber to see if I would like to have my car appraised. The day before I was to bring my 2009 CR-V in for routine service I received a call Rylea from Garber to see if I would like to have my car appraised. Said, "No thanks, would probably give my CR-V to my sister as her car was just deemed beyond any type of repair." I mentioned that I was thinking about leasing and had a few different brands to checkout. Rylea asked if I would like to meet with a leasing consultant while my CR-V was being serviced ... why not. Met up with Gene Ake the next day and from the beginning and all the way through this whole process there was never a feeling of being pressured. Gene ask what type of vehicle I might be interested in and what pricing range was workable. He showed me what they had on the lot and asked if I would like to test drive one. Took a 2017 CR-V out for test drive and while driving Gene ask what other brands I going to check out. Gene happen to know a dealership in the area we were driving and suggest that if I wanted we could stop and look at their 2017 vehicle ... why not. We did stop do a visual comparison. I am sure if I had wanted to test drive the competitor's vehicle he would have tried to arrange it. Well, the 2017 CR-V was a winner, Garber was able to meet my budgeted number and the purchase was made. Then Gene proceed to help be transfer my 2009 CR-V over to my sister. He talked with my sister, gave her the info to give her insurance co. and number to fax him her new insurance identification cards. He gave me the fax, told me what we needed to take and do at DMV. Mean while my new CR-V was made ready, plates transferred, 2009 CR-V move to save space on lot. I was off to get my old title and take my sister to DMV to transfer her plates to 2009 CR-V ... all went with out a hitch. We arrived back at Garber where Gene took the plates and put them on the 2009 CR-V. He also check with Warren in the service department to see if they could do the NYS inspection while the vehicle was there - Warren said sure and inspection was done. All of this started at 9:00am and everything completed by 4:30pm. The Garber employees did an excellent job getting me into a vehicle which was in by budget range and which I am very pleased with. But they really went beyond in what they did to help me get my sister back on the road with a good vehicle. You all were great and everything you did is much appreciated!! More