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Garber Honda - Service Center

Rochester, NY

4.8
565 Reviews

565 Reviews of Garber Honda - Service Center

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May 31, 2023

Service Representatives are always polite and welcoming. Easy to work with. Willing to explain all work done. If Honda has made a mistake, they very willingly correct it. More

by CCBYRNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Whitmire
Jun 01, 2023 -

Garber Honda responded

We appreciate you sharing your experience with our team here at Garber Honda. It's great to hear how our polite and welcoming service representatives were able to make the process of explaining the work done easy for you. We take responsibility for any of our mistakes, and we're pleased we could correct them for you. Thank you again!

May 31, 2023

Ryan Patterson did an exceptional job in describing the features found on our 2023 Acura RDX Advance ASpec. He also went to bat for us to get the best trade in allowance for our low mileage 2020 RDX. Gar More

by SRCUSHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grant, Warren Stoutz, Ryan Patterson, Ryan Soles, Jerod Ingrassio
Jun 02, 2023 -

Garber Honda responded

We are thrilled to hear about the exceptional job that Ryan did on your 2023 Acura RDX Advance ASpec. We're pleased that he was able to help you get the best trade-in value for your 2020 RDX, and it's great to know that our service department kept you well-informed during your visit. Thank you for choosing Garber Honda!

May 31, 2023

Helpful and good at communicating what was happening. Price point seemed high but offset by quick, reliable Honda service. I enjoy doing business with Debbie and Garber. Good process. More

by Tdaningburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Jun 01, 2023 -

Garber Honda responded

We're happy to hear that our team at Garber Honda made sure to keep you informed throughout the process. We appreciate your business and are glad that you found our service reliable and efficient. Thank you for choosing Garber Honda, and we hope to see you again soon!

May 31, 2023

Fast and polite service. No problems experienced. Had good coffee for those in waiting areas. More

by KJEILERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra, Joshua Grant, Warren Stoutz, Dawn Shaffner
Jun 02, 2023 -

Garber Honda responded

Thank you for taking the time to share your feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We look forward to working with you for any future vehicle needs.

May 31, 2023

Always have excellent service. Debbie is the best - and is always there for me and my Honda. Deb is knowledgable, friendly, and always professional. Does an excellent job explai More

by SUSUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Jun 02, 2023 -

Garber Honda responded

Thank you so much for your kind review, SUSUH! It's great to hear how much you appreciate Debbie's excellent and professional service here at Garber Honda. We look forward to servicing your Honda again soon!

May 28, 2023

Roy our salesperson and Steve our financial guy were Fantastic. They made our car buying experience very easy..Thank you Garber Honda. More

by CLIFFORDPROVOST3
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in financial.
Jun 01, 2023 -

Garber Honda responded

We're thrilled to hear that Roy and Steve made your car-buying experience so easy! Thank you for choosing Garber Honda and sharing your positive feedback. We appreciate your business and hope you enjoy your new vehicle.

May 28, 2023

Angela was very helpful in making sure my car was ready as quickly as possible, especially since the person who scheduled the service failed to tell me that the car would need to stay overnight, this meant More

by JUSTSA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Kryger
Jun 01, 2023 -

Garber Honda responded

We're glad to hear Angela provided you with efficient and friendly service at Garber Honda. Making sure our customers' cars are ready quickly is a top priority for us. We apologize for the inconvenience that was caused by the unexpected delay, but we appreciate your understanding and hope to continue serving you in the future.

May 28, 2023

Amazing service! Deb was super friendly, professional, and very knowledgeable. I was greeted as soon as I pulled in. I was checked in and out very quickly. Service do More

by ACOTTURONE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Jun 01, 2023 -

Garber Honda responded

We're thrilled to hear about your amazing experience at Garber Honda! Our team is glad Deb provided you with such friendly and professional service. We appreciate the opportunity to work on your vehicle and can't thank you enough for recommending us to others.

December 08, 2020

Debra has been my service writer for 20 years. She is extremely knowledgeable and always honest about what needs to be done to my vehicle! Always in contact to update me. I appreciate her. More

by shannontaylor56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Dec 09, 2020 -

Garber Honda responded

THANK YOU for continuing to work with the amazing Deb Ferra here at Garber Honda. We are so fortunate to have her on our team. She really is the BEST! Thank you for working with her for your vehicle needs! Kevin I Parker, General Manager/Managing Partner

April 01, 2020

Great Service Ryan my Advisor was professional & personable. He kept me informed throughout the entire service process & made sure vehicle was done on time as pro More

by jz1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
Apr 03, 2020 -

Garber Honda responded

Thank you for sharing the amazing experience you had working with Ryan here at Garber Honda Service. We appreciate your business! Kevin I Parker, General Manager/Managing Partner

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