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Garber Honda - Service Center

Rochester, NY

4.8
565 Reviews
Call Service Center (585) 334-0880

565 Reviews of Garber Honda - Service Center

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June 08, 2023

We've been customers of this dealership for decades and we appreciate Deb Ferris's consistent professional service, always most satisfactory. More

by drkauppi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Report | Print
Jun 09, 2023 -

Garber Honda responded

DRKauppi, thank you for being a loyal customer of Garber Honda! We're glad to hear that Deb Ferris has consistently provided you with professional and satisfactory service over the years. We appreciate your business and hope to continue serving you in the future.

June 08, 2023

Josh is awesome. Love the help he renders every time I need him. I look forward to his help each time. More

by JAMESFAIRPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra, Joshua Grant, Warren Stoutz, Ryan Soles, Angela Kryger
Report | Print
Jun 09, 2023 -

Garber Honda responded

We appreciate the time you took to share your experience, James! It's great to hear that Josh provided you with excellent service at Garber Honda. We'll make sure to pass along the kind words and we look forward to assisting you in the future.

June 08, 2023

Deb was fantastic, thoroughly explaining what needed to be repaired with my car! The service she has orchestrated has always been excellent, informing me of the progress of the repair along the way. Deb More

by SMRNVS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Report | Print
Jun 09, 2023 -

Garber Honda responded

We appreciate you taking the time to share your feedback with us, SMRNVS! Garber Honda is grateful for Deb's thoroughness and the excellent service she provides. Our team is always happy to keep you informed every step of the repair process. We hope to see you again soon!

June 07, 2023

Didn't tell me I needed Front Brakes first time they worked on my car, within 7 days apart appointments for Front End Issues. More

by FLUFFSTER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Need to look at my papers, presently don't have with me, for repair name
Report | Print
Jun 08, 2023 -

Garber Honda responded

Thank you for sharing your feedback with us. We strive to exceed our customer's expectations and it's disheartening to hear that we missed the mark during your recent visit. I would like to learn more about what occurred so that I can rectify the situation. Can you please give me a call directly at 585-359-9923 at your convenience? Thank you for considering Garber Honda. - Mike Swain | Service Manager

June 07, 2023

I love my Honda and I love the service I get here. Garber has always been responsive to whatever needs fixing in a timely manner. More

by EALHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra, Warren Stoutz
Report | Print
Jun 07, 2023 -

Garber Honda responded

We appreciate your support, EALHART! It's fantastic to hear that you're loving your Honda and the service at Garber Honda has been timely and responsive. Thank you for taking the time to share your positive experience with us. We look forward to continuing to provide exceptional service in the future.

June 01, 2023

Excellent service at Garber for inspection & recall. Shauna Williams was great. She was friendly, professional, efficient, knowledgeable, & informative. More

by STADLERF4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Williams
Report | Print
Jun 02, 2023 -

Garber Honda responded

We're thrilled to hear you had a great experience with Shauna during your inspection and recall at Garber Honda. Thank you for taking the time to recognize her great service! It's always wonderful to see our team providing friendly, professional, efficient, knowledgeable, and informative service to our customers. We hope you have a fantastic day!

June 01, 2023

Friendly staff; clean; had me in and out quickly; like that I can make appointments online More

by AMY.AGNITTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Williams
Report | Print
Jun 02, 2023 -

Garber Honda responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Garber Honda!

June 01, 2023

Jerry the technician was great. The service writer is not pictured and I don’t remember her name but she was helpful as well. More

by DLHENDER4424
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Report | Print
Jun 02, 2023 -

Garber Honda responded

We're happy to hear that Jerry our technician provided great service during your visit to Garber Honda! Thank you for taking the time to share your experience with us. Our entire team is dedicated to providing helpful and exceptional service to all of our customers.

May 31, 2023

I was fortunate to snag the last appointment available same-day. The problem was quickly diagnosed and repaired. More

by ransomtech
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
Report | Print
Jun 02, 2023 -

Garber Honda responded

We are thrilled to see you were able to get a same-day appointment, and that we could quickly diagnose and repair the problem, Ransomtech. Thank you for choosing Garber Honda, we appreciate your business!

May 31, 2023

I was very impressed with my recent appointment at Garber Honda. Service writers were courteous and very professional. The waiting area is comfortable and has many amenities to enjoy while you wait. Not only More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra, Dawn Shaffner
Report | Print
Jun 01, 2023 -

Garber Honda responded

Thanks for sharing your experience with us, Rick! We're thrilled to have provided you with the professional and courteous service you deserve here at Garber Honda. It's great to hear that our comfortable waiting area and amenities added an extra touch to your visit. Thank you for your trust in our team, and we look forward to seeing you again!

Jun 01, 2023 -

Rick responded

I look forward to it as well.

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