Back

Garber Honda - Service Center

Rochester, NY

4.8
580 Reviews

580 Reviews of Garber Honda - Service Center

Sort by
August 09, 2023

The worst costumer service ever! I will never purchase or take my car for service again! More

by M.GUTIERREZ.200902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Aug 09, 2023 -

Garber Honda responded

I'd really like the chance to better understand what happened during your visit to the store. Would you please consider reaching out so that I can help? Thank you, Mike Swain Service Manager (585) 334-0880 mswain@garberroc.com

August 09, 2023

Work was done, issues with the service app. Said I missed my appointment when they had the vehicle. More

by DSMACLEOD58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Aug 11, 2023 -

Garber Honda responded

Thank you for the positive review of Garber Honda, Dsmacleod58. We appreciate the feedback on any issues that occurred with the app.

August 09, 2023

The actual team and experience in the shop was fine. No complaints. However, I was told that for express service that an appointment was needed. ( they fit me in for the oil change I needed ) My com More

by JOHN@JOHNPETRO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Whitmire
Aug 11, 2023 -

Garber Honda responded

Thanks for your feedback and we apologize for any confusion. We'll definitely look into updating our website and chatbot to reflect the correct information about appointments at Garber Honda. Glad you were satisfied with the service in-shop, though!

August 08, 2023

Have been receiving service at this Holtz/Garber Honda dealership for>20 years…the staff has always been friendly and !informative More

by BULA3204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Whitmere
Aug 08, 2023 -

Garber Honda responded

We're so glad to have had you as a loyal customer for over 20 years at Garber Honda! It's always our goal to provide friendly and informative service. Thanks for your continued support!

August 08, 2023

The service advisor that I was working with was very pleasant. She relayed information and answered questions . I will request this service advisor next time I return for car service. Thank you Jillian. More

by JCORR501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Whitmire
Aug 08, 2023 -

Garber Honda responded

We're glad to know you had a positive experience with our service advisor, Jillian! We look forward to assisting you again at Garber Honda. Safe travels until then!

August 08, 2023

The Team was very helpful and get me up to date on the progress of the repairs. More

by MEDICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Ashley
Aug 08, 2023 -

Garber Honda responded

We appreciate you taking the time to share your wonderful feedback about our helpful and reliable team – this is what we always strive for! Thank you again from all of us at Garber Honda!

August 06, 2023

The customer service experience from start to finish is excellent. The waiting area is neat, clean, and comfortable. I also received a report on the recommended services so I can plan ahead. More

by FERNAN4DRIVENHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan "Batman" Soles
Aug 08, 2023 -

Garber Honda responded

Fernan, we're delighted to know you had an excellent experience at Garber Honda. We always aim for a comfortable environment and clear communication about future services. Thanks for the positive feedback!

August 06, 2023

Garber Honda is an outstanding service center. They are very professional and personable. The work was don in a reasonable amount of time at a reasonable cost. More

by ken1850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
Aug 08, 2023 -

Garber Honda responded

We're glad to know you found our service at Garber Honda both professional and personable. We strive for timely, cost-effective solutions - thanks for acknowledging that!

August 06, 2023

Service was very quick and thorough on work that was done as well as work that should happen in the near future. Staff were efficient and pleasant to work with. As always, wish it were less expensive! More

by MBASZTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas
Aug 08, 2023 -

Garber Honda responded

We're glad to know you found our service at Garber Honda quick and thorough! We always aim for efficiency while ensuring a pleasant experience. Thanks for your feedback!

August 05, 2023

Brought my car in for a manufacturer recall as well as some routine maintenance. Everyone was very friendly and professional. Love the fact that they sent me a little video showing their inspection of my More

by JAPFAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles, Jerry Laske
Aug 08, 2023 -

Garber Honda responded

We're glad to know you appreciated the video inspection and detailed explanation of your vehicle's maintenance needs at Garber Honda. Our team always aims for transparency and professionalism. Thanks for trusting us with your car!

...
46
...